From the second my family stepped foot in this property we were disappointed. First thing we noticed was a puddle of water in the kitchen from a leaking fridge. The second was our socks were completely black for walking through the house for a few minutes due to extremely dirty floors. One of the toilets were not bolted to the floor which I almost completely fell off off. Mildew in one of the showers. The place was dirty in every nuk and cranny. The grounds had random garbage littered trough them as well as dog poop next to the pool. Trip hazards EVERYWHERE!! My 4 year old tripped on a broken walk way paver which resulted in a late night ER visit due to a head injury and we were having a wedding two days later. So to have a forhead injury was really nice to have in the wedding photos. If i could upload pictures you would know everything in my review is true and the title would match. So from lights not working, TVs not working, broken outdated furniture, trash laying in the yard, to dog poop directly next to the pool. I must say this place should not be on the list of rental properties until some MAJOR renovations are completed.

I am writing to express my deep dissatisfaction with the cleanliness of the property that I recently rented through your management company. I regret to say that this was the dirtiest vacation rental I have ever stayed in, and I was extremely disappointed with my overall experience. When we arrived at the property, it was immediately evident that the cleaning was subpar. While the general area of the house appeared to have been cleaned, it was clear that the cleaners had not thoroughly cleaned edges, nooks, and crannies, as dirt and grime were still visible. Additionally, there were limited supplies of essentials like towels and trash bags, which was frustrating. We decided not to complain right away because we did not want to ruin our vacation mood, but within a few hours, we had to call someone to clean the grill because it was so dirty that it caught on fire. This was a significant safety hazard, and it was evident that the grill had not been cleaned properly in a long time. Although I do not require cleaners to be sent out at this point since I only have a day left here on vacation, I strongly suggest that you consider telling your cleaners to do a better job or hire new ones. With the amount of money I paid, I expected a higher level of cleanliness and basic supplies. In conclusion, I cannot recommend this property to anyone, and I hope that you will take my feedback seriously and address these issues immediately to ensure a better experience for future guests.

This was our first time to Anna Maria Island and we really enjoyed our time on the island. Positives about this house are that it had a lot of space for our group of 5 couples and the location was great. Super close to the beach and Pine Ave. However, the property definitely needs some updates. Although it was clean, the living room furniture was pretty dated and worn. There was actually an upholstered chair that was on an porch sitting in the rain when we arrived. I did alert the AMI team to this, but no one came to remove it. The pool was really large, but there is some sort of electrical problem and we struggled to get the hot tub to turn on. Although the people from AMI did call daily to see how the trip was going and ask if we needed anything and we did ask them to come out, no one showed up until Saturday afternoon (we were leaving on Sunday). He showed us how to work it, but when we went to turn it on later that evening all of the lights were blinking again and we couldn't get it on. One of the reasons we rented this house was for the hot tub and it was disappointing that we had so many problems with it. Lastly, all of the light bulbs need changed. There were so many lights that didn't work. I saw this on another review but it was before Hurricane Ian so I thought this items would have been addressed in the clean up. It was not. The place was pretty dark and the light switches looked like they were installed in the 80's. We could not figure out which switch went with what light. Also, we have stayed at a lot of VRBO properties and they have always had some basic toiletries like soap, shampoo, conditioner, and kleenex in the bathrooms. This house had nothing. It would be nice to provide those to guests.

Anna Maria Island is beautiful. Unfortunately, we were not impressed with our accommodations at Grand Haven. Upon arrival, the house appeared like it hadn’t been cleaned; obvious examples included coffee drip stains on the floor in the kitchen, remnants of party streamers still stuck on the wall, and trash left over from the previous clients inside the house as well as outside on the decks and surrounding the pool. The worst was the master shower which had so much mildew and grime it was unusable. Of course I called AMI and sent them pictures. Thankfully, AMI was willing to send a cleaning crew back out. In the meantime, I walked around the house and noted more things in disrepair; curtains were ripped, furniture upholstery was torn and stained in many rooms, the plantation shutters in almost all rooms were broken, there was dust on the light fixtures, the vent and shelf above the stove was greasy, and what used to be a fountain in the middle of the house was not working and worse yet, had loose tiles and was a collector of dead bugs and dust. This is not what I expected to deal with when spending a lot of money for two weeks on a “luxury” rental. A cleaning crew came back to the house and was able to do a quick cleaning of the floors and attempted, yet failed, to clean the master shower. However, the other things I noted were considered “deep cleaning” and were not addressed. Shouldn’t all luxury rentals be deep cleaned before the arrival of the next client? AMI eventually informed the crew that they needed to clean the other things noted; however, the only extra thing they cleaned was the greasy vent. The master shower continued to be an issue. After a week, someone did come back and thoroughly scrub and bleach it to remove the mildew. Unfortunately, at this point I was completely mortified and embarrassed. Many of us were changing sheets because we had been there a week. One of my guests quietly approached me to say she had already cleaned her sheets earlier in the stay because her sheets were dirty upon arrival and the mattress pad underneath was also stained. That is the LAST thing a host wants to hear. AMI did come out and change ALL bedding in all the rooms after I let them know what I was told. Lastly, around this time the air conditioning in parts of the house went out. Yes, a repair man was sent, twice, but it did not get better. This house could be beautiful, but it is not being managed well.

Communication from hosts was great and check in/ check out was effortless. The location is so fabulous with easy walking distance beach access to the most gorgeous and quiet beach on the island, and a quiet residential surrounding when at the house. Pool and hot tub are wonderful and the landscaping makes everything feel private. The indoor living space is spacious and very functional for 3 families with comfortable bedrooms and a well stocked kitchen. The only thing that was a little hard, was that the bathrooms are not attached to any of the bedrooms, so all bathrooms are shared. Everything was very clean and we felt well-maintained although some minor updating could be done. The separate outdoor patio spaces around the house are also a wonderful escape. We would rent this house again in a heartbeat!

Communication from hosts was great and check in/ check out was effortless. The location is so fabulous with easy walking distance beach access to the most gorgeous and quiet beach on the island, and a quiet residential surrounding when at the house. Pool and hot tub are wonderful and the landscaping makes everything feel private. The indoor living space is spacious and very functional for 3 families with comfortable bedrooms and a well stocked kitchen. The only thing that was a little hard, was that the bathrooms are not attached to any of the bedrooms, so all bathrooms are shared. Everything was very clean and we felt well-maintained although some minor updating could be done. The separate outdoor patio spaces around the house are also a wonderful escape. We would rent this house again in a heartbeat!

Communication from hosts was great and check in/ check out was effortless. The location is so fabulous with easy walking distance beach access to the most gorgeous and quiet beach on the island, and a quiet residential surrounding when at the house. Pool and hot tub are wonderful and the landscaping makes everything feel private. The indoor living space is spacious and very functional for 3 families with comfortable bedrooms and a well stocked kitchen. The only thing that was a little hard, was that the bathrooms are not attached to any of the bedrooms, so all bathrooms are shared. Everything was very clean and we felt well-maintained although some minor updating could be done. The separate outdoor patio spaces around the house are also a wonderful escape. We would rent this house again in a heartbeat!

A very large and beautiful home in a perfect location. Clean and nicely appointed. Plenty of kitchen items to cook with. Management company has great communications and checkin and check out was very easy. The only reasons I gave it a 4 star review is because of the descriptions of the ammenities are lacking, The hot tub was not heated because they don't heat it in the summer. Our stay was later in Sept and we had several rainy days which cooled things down a bit and it would have been nice to have the hot tub warm. Also there was very little soap, and no shampoo/cream rinse provided. Most all VRBO's we have ever stayed in provide the basics. I definitely would have expected it with this house. Lastly, they had many beach items (chairs, umbrella, wagon) available for use at the beach which was a plus, and they should have noted this in the description. Overall, it was a lovely stay and the house is very comfortable.