The location is OK but there was no breakfast

The initial non quick response when water was leaking from the roof of apartment 4 before it pulled off and we were reassigned to apartment 1

It met my family’s needs and it is clean. The staff are friendly too

It’s far from the University, just the distance and the remote control of the TV was faulty.

Good location. Size of apartment.

The appartement had British “clean” standard: dirty carpet and outside the building/parking place lots of rubbish: probably British standard. What we really DID NOT LIKE that AFTER confirmation of the booking and payment of the booking with booking.com on August 22, a deposit of £500 ( €604) and all kind of private information, because of that, was requested: a.o. a copy of ID. In order to manage the deposit, £10 was needed. THIS DEPOSIST REQUEST WAS NOT MENTIONED IN THE BOOKING.COM INFORMATION!!! Nor the £10 was mentioned in the Booking.com information. Paid on August 22, €604, Return of deposit was Paid on September 12, €561. British £, had meanwhile devalued and the return deposit had a loss of €43. A good thing was that we are slim Persons of light weight, because the legs of the four table-seats were very frail Such Seats must have difficulties with heavy weight persons or such table-Seats collapse.

the room

the distance from clubs

property cleanliness very poor. there was bedding missing for the amount of people booked for. some bedding not clean. only 4 towels provided for family if 6 as per booking. unable to contact anyone via provided channels, message sent through booking.com and response received the following evening, but no resolution, just say they are looking into it. since checking out I have been receiving messages stating that if I left 10 star review I will receive £20 Amazon voucher!! absolutely not a chance would I leave a dishonest review nor would I recommend staying here, particularly with children.

No heating for 1st night. No extra blankets. No dish cloths. No toilet brush. General grubby feel. Awkward parking. Mis-matched and stained crockery.

LEAVE WELL ALONE : I have leukaemia and C.O.P.D On entering property, stinking of dampness which affected me. carpets stained and cigarette burns. Dining chairs stained, drawer in fridge broken. Ice box frozen over, oven in cooker filthy, cobwebs on bathroom ceiling, hole in bedroom wall. Back yard littered with cigarette ends. Complained to letting agency ( luke stays ) . No satisfactory outcome. All I got was apology and team working on it . Pictures and video as proof NOT value for money and poor

Everything is good

Nothing

The Adress is not Newcastle it's in North Shields . The listing is misleading. I went to 6 front street Newcastle initially and then had to travel.ro 6 Front street North Shields. Very unhelpful

location to work

it was as nice as photos made it look

The shower was hot. We were able to access ourselves via keysafe.

The place was dirty and smelly. There weren't enough utensils, towels or pillows for the amount of guests. They added a non refundable fee after we had purchased which was not advertised. The garden was unsafe and full of rubble and a collapsed part of the building. Very expensive also. We also found evidence of drug use when we cleaned ourselves. Poor contact with management.

Injured my self on a broken door handle Dirty bedding

The Cleanliness was spot on. Very good rooms.