Mangroovy Residence El Gouna - Grovin
Apartahotel en Hurghada
2 single beds, 1 cama de matrimonio
Razones para reservar
A los huéspedes les encantaLos huéspedes dan a esta propiedad la puntuación máxima
Valor de gama altaEl precio de esta propiedad es superior a la media de la zona
Incluye lo esencialJardín, Piscina, Cocina o cocina pequeña y más
Sobre este apartahotel
Mangroovy Residence El Gouna - Grovin
El Mangroovy Residence El Gouna - Grovin se encuentra en El Gouna, a 22 km de Hurghada, y ofrece restaurante y WiFi gratuita.
Servicios
Piscina
Aire acondicionado
Cocina o cocina pequeña
Internet/WiFi
Se permite fumar
Aparcamiento
Balcón o patio
TV
Primera línea de playa
Jardín
Adecuado para familias
Mapa de Hurghada
Habitaciones Disponibles
Two-Bedroom Apartment
2 Cama individual • 1 Cama tamaño queen • 100 m²
Capacidad para alojar 4
Serás dirigido a Booking.com para consultar disponibilidad y precios.
Three-Bedroom Apartment
2 Cama individual • 1 Cama tamaño queen • 1 Cama tamaño queen • 110 m²
Capacidad para alojar 6
+
Serás dirigido a Booking.com para consultar disponibilidad y precios.
One-Bedroom Apartment
1 Cama tamaño queen • 90 m²
Capacidad para alojar 2
Serás dirigido a Booking.com para consultar disponibilidad y precios.
Apartment back view one bedroom
1 Sofá • 1 Sofá • 80 m²
Capacidad para alojar 2
Serás dirigido a Booking.com para consultar disponibilidad y precios.
Apartment back view 2 bedrooms
2 Cama individual • 1 Cama tamaño queen • 100 m²
Capacidad para alojar 4
Serás dirigido a Booking.com para consultar disponibilidad y precios.
€€€€
Reseñas
Opiniones 100% verificadas
0.5
Местоположение
Не было интернета !!! 2 дня я просил починить, так и не починили !!! В прошлый раз я здесь останавливался , меня смогли поселить только в 17.00 а не в 15.00 !!! 2 часа сидели на жаре , ждали пока уберут номер !!!
Обещают и не делают !!!
1.5
I made a reservation and booked it a week in advance. I expected them to contact me before my stay to clarify payment procedures and obtain the ID details as per their policy, but no communication was made. So I decided to reach out to them myself. Only then did they provide the payment procedure and indicate that they would soon request my ID.
Fast forward to just 12 hours before my stay, they reached out requesting my ID. They confirmed that no pets were allowed, and inquired about my arrival time. Nothing was mentioned about any issues with entrance approvals.
I arrived at Gouna gates at 2 PM. The security requested a QR code. I contacted Mangroovy, and they said it was coming in a few minutes. Minutes turned into hours. Then they informed me that there was an issue with my entrance approval from Gouna Management's side. Did they just let us drive from Cairo to Gouna without ensuring our approvals were in order knowing that there was a very real possibility that our approvals could have been rejected? Yes, they did.
To make matters worse, Mangroovy's representative essentially asked me to figure things out with Security on my own. I was now left on my own, back to the wall, and all I have is individual effort trying to resolve the situation and to do the representative’s job. I found myself spending another two hours negotiating with everyone from Security, to Mangroovy, to Gouna Community Care with each of them blaming responsibility on the other. All of them, no exceptions, were dealing with zero respect, professionalism, or ownership. An hour later, Mangroovy's representative washed his hands of the situation, suggesting we could find another place or go back to Cairo(!!)
I Finally reached Mangroovy Residence's operations manager who was the only one ever to show empathy and professionalism. Guess what? he knows nothing about my case.
After nearly an hour and a half, we finally got the approvals, and we checked in at 7 p.m., but our vacation was already ruined. We thought about just going back to Cairo, but we needed some rest before the drive.
The following day, we requested a refund for the first night We believed it was our right not to pay for a night we couldn't use. The representative offered us two options to sleep over: one free night or a late check-out. Initially, I declined both options but after some consideration, I agreed reluctantly to take an extra night. Guess what? They hit me the next day with a message saying the extra night request was "disapproved by the management". They technically disapproved of their own offer. I told them they were seriously underestimating the whole mess and the five hours of humiliation we endured at the gates. This was when things got a little too heated.
The representative became defensive and shifted blame onto Gouna Management, suggesting that the issue is with them as if my reservation was with Gouna Management and not Mangroovy. He even made inappropriate remarks about Gouna's approval process, which was both offensive and unprofessional as he said that Gouna disapproves of guests because they know things about them that we don't know, followed by an insulting yet very vulgar threat: “ماتخلينيش أزعّلك" as if we had imposed some threat to those going to enjoy Gouna. My frustration reached a boiling point, and I decided to take the matter to the highest possible escalation. I escalated the issue to the representative's manager, told him that this mess happened because someone asked for our IDs only 12 hours before our arrival, remembered to confirm that no pets are allowed, but very conveniently 'forgot' to mention that our approvals were still up in the air. He eventually acknowledged Mangroovy Residence's mistake and offered a refund.
5.0
Everything
Nothing
5.0
The property is well equipped and very neat. It had an amazing pool and sea view. Location very close to the Marina.
The host was very helpful and flexible. He helped with everything and made our stay very comfortable.
4.5
Number of rooms & beds, and the kitchen equipments made our stay very easy.
Nothing!
5.0
The apartment was super nice, Special thanks to Mr. Romany who helped us with all our requests and was flexible and super nice
5.0
The finishing and furnitures is amazing and clean
No thing
5.0
very nice apartment, comfortable, overlooking the pool and close to the beach
4.5
Very nice
4.5
The location is very nice and 2 min drive to the Marina
Pool is nice and beach too
5.0
Amazing apartment, very clean. Fully equipped. Smart TV with netflix, three bathrooms and two bedrooms. More than great. Theres also a restaurant on the beach that was really nice. Romany the housekeeping manager was also very helpful and friendly throughout our stay! The pool was wonderful.
The beach itself (The sea) is really bas but this is a problem all over gouna. The sand is oily from all the yachts. I didnt like the beaches in gouna overall but this is not a problem with Mangroovy specifically.
0.5
Horrible Experience and rude management, I will never go to mangroovy again!
This was the worst experience i ever had in my life , the room was not pool view as described but instead it was a view of buildings under construction , we told the employee and he told us i will check with my supervisor , then they changed our room to another one that was smaller (costs less money) and doesn’t match the description , had a bathroom that smelled very bad for the whole day (we thought it would be for few minutes or something ), moreover when we paid for the price of one night after we paid he asked us for 400$ or equivalent as an insurance for the property ( it was never mentioned in booking description or anywhere and was modified after our stay) and we told him we will not pay it as it is not described anywhere and it’s not professional to say this after we paid , then they told us okay you can give us only 5000 EGP we didn’t agree , then they told us pay 1000EGP , we also disagreed and we asked the supervisor for our money back and we asked we want to leave as this is unacceptable , then he said it’s okay you can stay and I will come tomorrow and check the property, in a very rude way and totally unprofessional , this supposed to be a Premuim establishment and it’s not cheap at all , two things i will do after this experience , first I will never go to mangroovy and secondly will not use booking again.
4.5
Clean and tidy
Nothing
5.0
The apartments are super modern, clean and tidy. The service offered by Mr. Romany was exceptional. Wont be staying anywhere else when I’m back.
Absolutely nothing
4.5
its soo clean and feels like a luxurious hotel
4.5
view, beautiful outside area, large pool, comfortable beds, easy access to beach
small things missing: no hairdryer, no bed lights
not too many restaurant options close by
4.5
The Location and all the facilities was very good for adults and kids
Nothing
5.0
finishing - location - kitchen equipments.
pillows were uncomfortable and also the mattress
5.0
Excellent apartment- very spacious and modern with comfortable beds. Theres a nice little terrace overlooking the pool where you can sit and relax. Special shout-out to Mr Romany who was very kind and accommodating!
Nothing
4.0
cleanliness, facilities, location
internet coverage and needed heated pools
Preguntas frecuentes
¿Cuánto cuesta alquilar este apartahotel en comparación con otros en Hurghada?
El precio medio de un alquiler en Hurghada es 48 € por noche. Este alquiler es 65 € más elevado que la media.
¿Este apartahotel incluye aparcamiento?
Sí, Mangroovy Residence El Gouna - Grovin incluye aparcamiento. Para más información, contacta directamente con el alojamiento.
¿apartahotel cuenta con piscina?
Sí, Mangroovy Residence El Gouna - Grovin cuenta con piscina en sus instalaciones. ¡Trae bañador!
¿Mangroovy Residence El Gouna - Grovin admite mascotas?
Lamentablemente, este apartahotel no admite mascotas. Intente buscar de nuevo y filtre por "Se admiten mascotas"
¿Qué comodidades están disponibles en Mangroovy Residence El Gouna - Grovin?
Hemos encontrado 11 comodidades para este alquiler. Esto incluye piscina, aire acondicionado, cocina o cocina pequeña, internet/wifi y se permite fumar.