no access to gym, limited access to pool, beatles in the room, no checkin first day, wifi failed many time

the apartment was clean the owner is really helpful and supportive. the cleaner who introduced us to the condo was super nice. the interior is great especially the beds. the huge outdoor pool is awesome.

Onboarding:the onboarding in the lobby needs to be improved. they asked me to hold my passport for the time of stay which I denied. a photocopy was not enough for them. Pool area: when we wanted to use the huge outdoorpool in 5th floor the staff don't let us in there. after long discussion they said we can go there but only 20min because they have then break time at 12. this wasn' mentioned at the onbaording nor on the offer in booking especially regarding the apartment: the tv did not work due to a missing antenna adaptor. also the big waste dump area in the 5th floor outside the balcony wasn't mentioned in the offer. the bathtub sink was partially blocked so the water needs 15min to drain. the battery for the aircon was empty so we couldn't turn the aircon off at our last days of the stay