I like the way it looked especially the pool area, sometimes I would forget that I was on the 9th floor swimming outside.

The food was horrible.. and the $45 a day parking.

Facility and pool where great

Ok , well the staff and training on service on the culinary side needs to be fixed on the main floor restaurant and pool. We have been here a few times and they can't seem to fix the main floor at all. Dinner and breakfast is just really bad. I would recommend bringing in a restauranteur that understands food quality and service. It's really bad. The roof top food is better but the staff lacks the ability to understand English and they need service training. I mean if this is the case daily and weekly, this place loses thousands a week because service and training on the F &B side isn't good. The other issue is I notice that they basically use the same staff for pool and main floor. The issue is poor training just follows. Not a good idea. Need to hire now.

Location proximity to purpose of visit

No communication with Booking… I was told the room type I paid for did NOT exist. Paid upfront for breakfast and was told there was no record of my confirmation… billed for meal. Yet a confirmation for my stay… ???

We took a snack from the snack bar in the room- price said $ 8.00…but on the bill it was charged for $13.02. When front desk could nor explain the difference. After much ado, they credited the amount. Be aware of WRONG billing and charges.

ok

ok

The Staff

The breakfast was fine for the price. Nice vibe. The sausage was was unconventional as it seemed to be a spread rather than a patty or links.

My waitress hovered several times trying to take my plate before I was done. The place was nearly empty and i noticed that my seat was taken when I walked by 10 min after i left. The big issue is that there is only one or two staff members visible on the entire property. I forgot my toothbrush -- and they had a replacement under lock and key. The lone staff member has to reach into a locked cabinet to get it -- but failed to let me know that he was doing so until i was leaving. Super nice guy and I do appreciate his effort. I prefer more staff.

Location and lighting

I didn't like the confusion of the self-parking. It's unnecessarily expensive Beverages tasted terrible. Bar tenders needs more training.