Huge with great sport facilities

Maybe it was a matter of high expectations, but sometimes an accumulation of litte things can lead to disappointment. It started at check in. We arrived relatively early around 12.30 so it was expected that the villa wouldn’t be ready yet (check-in was 14.00 according to the booking.com site). However at 15.00 the villa wasn’t ready yet and at 15.30 housekeeping was still busy cleaning. During our stay we were more or less terrorized by housekeeping. Normally you would expect that the housekeeping staff would adapt to the needs and desires of the guests, but in this case it was the other way around. Entering the room with a don’t disturb sign for example.

location, service, cleanliness, peace and quiet of The villas

the hacienda restaurant was appalling and an embarrassment to the hotel pool service at The Villas could be better

Settings, facilities

Nothing