Beautiful complex, lots of pools and always pool chairs available. View from unit was really pretty, and liked the furniture on the balcony. Nice to have a restaurant on site. WiFi and TV worked very well. Close to La Isla mall.

Unit poorly equipped, kitchen had mismatched glasses, only one wine glass, terrible pots/pans (burned and scarred). Only two (not great quality) pillows on bed, towels and sheets poor quality. Worst part was the lighting, It was non-existent in dining area, and when working I had NO light. Kitchen had one dim light that did nothing to light dining area. Rest of unit also had terrible lighting. When the beach club downstairs was raging, we had to keep the doors closed which meant the film on the doors made it dark in the unit. Almost impossible to work in that environment. Beach club was unbelievably loud. Owner's rep acted surprised that there was LOUD music from this club. It could not be a surprise and would have appreciated honesty instead of someone pretending this is not a regular occurrence. Uncomfortable bed. Bathroom tiles and baseboards looked worn and dirty, only one small towel hook and it was extremely loose. Kitchen cabinets had pieces missing. Everything in the unit felt cheap and like it was only an investment property. Only 1.5 rolls of toilet paper for one week, no paper towels or face tissues. Not even a bar of soap was provided. Rented from Booking.com which mentioned no requirements on electric usage. Received messages from owner about not using too much electricity. We are conservative anyway but this should be mentioned up front BEFORE booking.

The view, pool/restaurant facilities and the property management team. The self check-in process was well defined and went smoothly. Veronica and Ramzy were fantastic! We did have very positive experiences communicating with them! Both were very kind and helpful! We would like their employers to know that they both excel in customer service!

The pictures do not represent the condition of apartment 1605 in tower 3000 at the Grand Venetian, except the view from the balcony. We have rented many apartments in the US, Mexico and Europe. This apartment negatively impacted our vacation far more than any other apartment we have rented. We dealt with issues that should have been fixed before any guests arrived. 1. There was no hot water when we arrived. It came on the next day. However I had a cold shower one afternoon. 2. The hot water was shut off in the bathroom. The maintenance person turned it on. The next day the vanity and floor was flooded including my toiletries stored under the sink. The back wall of the vanity was stained and the particle board was cracked and warped. It had leaked before. The faucet and the pipe for the hot water was replaced for us. There were no more leaks and we had hot water. 3. The bathroom sink drained slowly. 4. The apartment was surface clean, air conditioning vents were clogged with dust and the bathroom walls were dirty. 5. No towel racks in the bathroom. We hung our towels on hangers in the doorways. 6. The lighting in the entire apartment is very poor. The oven hood light was out and asked to have it replaced; it wasn’t. 7. The veneer in the corner of the kitchen cabinets is laying on top of the cabinets. Trim around the bathroom doors is warped and peeling away from the walls. To the owner; it is wrong to have paying guests manage your property for you. We spent precious vacation time dealing with the neglected and unmaintained issues in your apartment that needed to be addressed prior to having any guests. We spoke with other renters in tower 3000. They had hot water, towel racks in the bathroom, clean air vents, no cosmetic problems and purified water dispensers. We asked the property management and Booking.com to make a good faith gesture for our lost vacation time. Neither offered anything except Booking encouraged us to write a review.

location was great, communication with host was awesome. the property feels empty it needs some decor.

great location and great pools and great view. excellent staff on site

terrible lighting inside unit, very uncomfortable queen bed, there was room for a king. only 2 rolls of toilet paper for 2 adults for 7 nights. toiletries only consisted of hand soap at sink and small bottle of Pantene shampoo/conditioner combo.

Excellent location, ocean view! Restaurant was very good. Swimming pools were nice! Beach is a couple of steps away. Mall is next door. Uber was easy to use. Host was awesome to work with and gave clear instructions. Walking distance to plenty of restaurants.

Safe did not work. Only one TV in living room, none in bedrooms. Master bath, only one faucet was working.

location and So beautiful community

None

Nice apartment lots of space, great views of the ocean and Beach

The neighbourhood was very noisy from Thursday till Sunday because of a restaurant next door down by the beach ( techno music from 1 till 9 at the volume of a rock concert)

The security was top notch especially bringing the title family. The property grounds were pretty extensive and accomadating with all staff being so helpful. They have someone dedicated to hailing taxis for you. There numerous pools and an exclusive beach area just for property guests. Also the owners of the unit were exceptional in communication.

The location was too far from downtown but if you rent a car which we did halfway through the trip it all worked out.