Grand, Dog-Friendly Getaway w\/ Free WiFi, Two Fireplaces, Hot Tub, Pool Table
Casa en Swain County
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Grand, Dog-Friendly Getaway w/ Free WiFi, Two Fireplaces, Hot Tub, Pool Table
Cerca de esta casa de vacaciones que acepta mascotas podrás disfrutar de descensos en trineo y del snowboard, entre muchas otras cosas. El alojamiento dispone de un aparcamiento en las instalaciones, así que olvídate de tu vehículo y da un paseo de cinco minutos hasta Nantahala National Forest. También estarás a 6 min en coche de Club de campo Smoky Mountain.
Relájate en la piscina compartida o tómate algo en la bañera de hidromasaje de esta casa de vacaciones de 341 m² que, además, cuenta con un porche o patio y un gimnasio. Cuando entres, conéctate al wifi gratis o relájate frente a la televisión por cable o satélite (dispone de videoteca). También hay una mesa de billar y un reproductor de DVD.
Este alojamiento de 4 dormitorios y 5 baños cuenta con una sala de estar, un sofá cama, chimenea y aire acondicionado. El cuarto de baño incluye un secador de pelo y toallas. Prepara una comida casera en la cocina, equipada con horno, placa de cocina y frigorífico, además de cafetera y tetera, máquina de hielo y microondas. Y gracias a la lavadora y la secadora, podrás viajar con poco equipaje.
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Before I leave this review, I want to say that the house is amazing, minus all the issues. IF, and that's a big if with Vacasa...if they were to fix the issues with the home, I would give this place a 6-star review.
But that's where the problems start....
The first issues was the marauding army of bugs. Now, the house is in the mountains, surrounded by woodlands, so there will be some bugs outside, but a swarm of wasps coming from the light fixture, specifically the light fixture in the living room, means that the bugs are inside the house. And when I say swarm, I mean we killed multiple wasps everyday for a 5-day trip. There was also the swarm of fruit flies in the house because either the cleaning service or Vacasa thought it was a genius idea to put real fruit as a decorative piece on the dining room table...and not switch the fruit out! Molded fruit will produce fruit flies, and the molded fruit in the decorative bowl had....I don't know...dozens of fruit flies come out. It got so bad, I had to use the vacuum cleaner to try and kill them before they ruined our Thanksgiving dinner. We had to open all the doors to let some out, and that didn't do much. Mind you, it's 45 degrees outside at 3pm, so it wasn't the most comfortable experience. Now, add in the fact that you have someone in your party with an extreme case of bug phobia and it takes away from the experience you could've had. And you thought that was bad, wait until you get a load of Vacasa and how they responded to all this! So, Vacasa was informed about the bugs, as well as the fireplace on the lower level not working. In reference to the fireplace, the pilot light didn't spark and the gas wasn't flowing through the line, so Vacasa stated that they would send someone to fix it Saturday afternoon, I have the text to prove it. Can you guess when the tech came out to fix the issue with the fireplace? Me neither cause they never came out. As it pertains to Vacasa handling the bugs, they didn't. In fact, when I told then that we've been playing mountain side exterminators for a good portion of our vacation, all they could say was, "sorry for your experience". It was like the BP episode of South Park and the CEO of BP was saying, "We're Sorry", and, "Sorrrry", while he was naked on the bear skin rug!! Then I made the statement about a partial refund because of the wasps and other bugs, and they went radio silent!! Nothing until I reached out about the fireplace.
The sad part is that this home, the location, the sunrises and sunsets...this place is a whole vibe, but Vacasa and their lack of care and willingness to do what's right behind the people using the home is why this review is what it is. And we have thr names of the owners of the home, so it may take me reaching out to them to let them know that Vacasa is ruining the gold mine that their sitting on with that amazing home. It's being mismanaged and it's a shame that I had to go Full Karen because I shouldn't have to with a beautiful home like this. Had it not been for that BOSS MODE hot tube, that INSANE master bathroom, and the living room fireplace that will literally heat the entire house up, as would tell people not to go, just because of Vacasa and their lack of respect for the human beings using the home for vacation.
Vacasa, get your heads out of your ass and do what's right! Stop cutting corners and do your jobs!! Manage this property correctly!!
1. Pest control - ASAP!
2. Lower level fireplace needs a new pilot light and maintenance on the gas line.
3. Did I mention pest control? Let me do it again....PEST CONTROL, PEST CONTROL, PEST CONTROL!!
4. Put your customer first, the property owner. If people don't want to stay there, then you're doing your client a disservice.
*Full Karen Mode Disengaged*