Charged twice. No refund. Called multiple times.

The staff welcomness and the room

No good coffee.

Non applicable

La restauration

Coffee.... NO creamer other than half and half..... Holiday Inn my preferred hotel for 35 years always had French Vanilla as well as another creamer for coffee....

The room had two beds... they are too close together... and I have 4 marks below my knees for hitting the "SQUARED" off wood support frame... the Mattress is OK, not the best, but too small for the size of the wood structure the mattress sat on. The squared off frame of "wood" has very sharp corners, it's difficult to watch each time you get too close, I had 4 hits... First time in 40 years of traveling and staying in most hotel brands, did I every encounter this situation. And.... not like Holiday Inn Express, the vast majority has a "Pantry"... stocked with snacks, microwaveable light meals and drinks..... and nothing available here...

We arrived early to beat the snow storm on our date of travel only to check in and be informed there is a $50. early check in charge. Are you kidding me!! No reputable hotel charges a fee like this. The hotel has been open for almost a year and still no housekeeping staff for bed linens and towel replacement. How can you justify the room charges without this service.

Everything

Hotel was very modern and clean, the staff was very friendly and the coffee was great. I would definitely stay again!!

nothing, everything was great. I would recommend to friends and business associates.

BIG parking with normal place (in Montreal European small size as usual) 20 min to center Montreal

Very friendly staff. Clean room. Good localization

The breakfast was ok. No hot food.

Room service to make the bed and replace bathroom towels was not available.