Location and cleanliness

N/A

great location, neat, clean & tidy, comfy. good value for money

late checkin in. Keys were easy to collect from safebox, however the directions to parking and to the room were difficult to navigate in the dark, we ended walking right back around the block with kids and luggage in the dark. Perhaps a map with directions showing parking and room access from parking. Room was super cold when we arrived as heat pump switched off. nice and warm by the morning though.

The location is great- right near the beach and an easy walk to the mall/shops/restaurants/wharf

Communication was an issue. I rang repeatedly to explain we would need a late check in and was told I would be sent a PIN but never received the text. Received an email thanking me for my stay BEFORE we stayed panicking me that it would not be available. The room also was NOT the one on the picture on the Booking.com site. Very stressful and disappointing

good location

Venetian blinds were filthy and didn’t close properly which meant the bedroom was light all night. the screen door was scraping on the step and very loud & difficult to close. Dishwasher hadn’t been unstacked when we arrived. We paid for “reserved parking”, however it was not reserved and we ended up parking in a different location. There are parking spots, but not enough and certainly not reserved. On a positive, the beds were very comfortable.

location

the look, street appeal was very disappointing

the kitchen was new and the heating was really good

the tv didn’t work, the staff didn’t leave any book for instructions on the oven (who has a gas oven) and the internet password wasn’t left with us. the dishwasher didn’t wash anything at all. and the shower drain was constantly blocked and you could here it bubbling up in the toilet.