The property was wonderful. The view was beautiful. The house was clean. Beach access was terrific. Our only problem was the pool. I communicated for two weeks re heating the pool. The weather was cool but the kids would use the pool if heated. I was told they would let me know the price before heating. I was finally told the price and gave the go ahead to heat the pool. We arrived on February 15. The pool was cold and I contacted guest services on February 16 to inform them the pool was not heating. It wasn't until I reached out that I was informed the pool heater was not working. This situation could have been communicated to me the first day I inquired about heating the pool. Instead, we anticipated a heated pool and were extremely disappointed that we were misled. My money is being refunded but this whole situation could have been avoided with better communication. I don't know who was responsible to communicate with us -VRBO or the Southern Team but I consider this very poor service.

Amazing view’s right on beach . Property as described….property management very responsive. Would highly recommend for a large group

It was a beautiful home with so much room. A couple issues that were handled promptly. It was cold and we had no ping pong paddles and balls. Lisa went right out and bought us some. A couple safety issues. Top stair on second floor is giving in. Kind of not safe. Nail sticking up on board of 1st floor porch cos floor is coming up. Overall it was amazing and the location was the best ever. Would come again.

We had a great 2 week vacation at the house. Here are the goods, the bads and the recommendations to improve the venue: The good: - Great location (close to beach, far enough from crowd) - Very roomy house for a large family - Nice pool with night lightings (you should add a pix of pool to Vrbo); it's a real plus - Outdoor shower - Outdoor grill - Ice maker - Plenty of dishes/glasses/mugs/pots/pans for large group - 2 fridges and 2 washer/dryers - Good A/C system and insulation - Good high-speed internet - Smart TV in every room - Nice walkway all the way out to the sand - Good lighting in general, on the deck, swimming pool, etc. - Management company was quite responsive and addressed our problems quickly The not so good: - Bedrooms on the street side can get noisy from the street traffic, especially around the convenience store - A/C temperature on third floor could not be controlled sometimes - Second Wifi router created problem so we had to turn it off - Electrical wiring on first floor was initially a problem due to corroded patio outlet (but was repaired quickly and should be replaced annually) - Shower doors on 2nd floor don’t close tightly causing our elderly parents to inadvertently spray water out of the shower - Mattresses soft and starting to sag Suggestions for improvements: - Provide beach chairs (4-6), beach umbrellas (2-3) and beach towels so guests don’t have to supply these basic items - Bathrooms need more hooks and towel bars - Bedrooms need more coat hangers and shelves - Add more space for laptops at counter (perhaps add more outlets in the future) - Better if large dinner table had chairs instead of benches - Provide bigger spoons, microwavable dishware and more soup bowls - Would be better if upstairs bedroom siding glass doors do not have sensors so each room can choose to have A/C or fresh ocean air - Some sort of outdoor rack to hang wet clothes/towels - Blinds for upper windows of bunk bed bathroom - Add lights to walkway to the beach Overall this was a wonderful vacation and the roominess of the house made it very comfortable for 12 people.

This property was absolutely amazing. The house has everything you need for a relaxing vacation. Big, comfy furniture, comfortable beds, and plenty of space. The layout is perfect for a large group. Especially great for smaller children. I would love to book this home every time we visit the area. Great communication with the host.

The location was perfect and beach was almost like our own private beach! House was spacious and met our family needs great. Pool table was great fun for all. Elevator would have been nice and more utensils in kitchen for our chefs, but we made due. It was a wonderful week for us!

ON the beach! And very close to a fairly busy street. 3 of the bedrooms face the ocean and are so quiet. 4 of the bedrooms face the street and are noisy at night from street traffic. We loved: the outdoor shower with handheld sprayer for feet, large kitchen for multiple people to be in at the same time, separate ice maker from the freezer, several dishes so you have plenty without needing paper plates between dishwasher runs, 2 laundry rooms, rugs for gathering sand (less sand ended up in the bedrooms), separate A/C units for each floor so each level can be controlled (the 3rd floor was NOT stuffy), lots of pool toys and boogie boards were left by previous people for use, digital entry so no losing keys. Walking distance to Thomas snack shop and ice cream! We did NOT love: ant infestation in the kitchen (pest control came out but did not solve the problem) and it continued upstairs to a bedroom, limited places to hang bathroom towels and wet swimsuits (there is one bar and one loop for a hand towel), the only mirrors are in the bathrooms (this makes it difficult to get ready with a large group, plus short people really struggle), the living space on the 2nd floor needs softer lighting for the evening/nights (a tall lamp would also help light the hallway, especially since the bunk room is on this level--kids--who will be going to the bathroom at night) and the hall lights are beyond bright, the red bricks/tiles around the pool get hot and will burn feet.

This house was just as described. The layout was perfect for our group. Plenty of rooms, beds, showers, hot water. The pool is a nice place to hang at night.

Great location and home was exactly as expected. Had minor issues with the pool, but it was quickly resolved!