Las instalaciones

No limpiaron en tres días

The flat was spacious.

The location: relatively far from the fun parts of Tulum. Right next to an auto shop playing extremely loud reggeaton early in the morning. The plunge pool: not super clean, lights weren’t working… Wifi/ internet didn’t work for most of the stay. And the team appeared on the door step one morning as we were leaving for the day saying they needed at least two hours inside the flat otherwise no internet. They didn’t even warned us, just showed up.

Nice rooms and pools. Comfortable and clean. Location is perfect.

You can only check in at 4pm. The receptionist did not speak English. The plunge pool on the balcony is very cold and has dirty water.

Clean, new, in good condition. Studio apt just right for a couple. Great balcony (4th floor) with birds in nearby trees and Tulum rooftops beyond. Close to groceries, restaurants, bicycle rental. Beach within walking distance.

Nice, spacious room, big windows and balcony. Was great having a kitchen (which is why I booked this place), but it was missing some necessary items if you actually want to use the kitchen. (No dish cloth, tea towel, or garbage bags).

The way this place is set up and managed does not have the end-user in mind. As others have said, there isn't a sign of any kind outside, which is a weird start for a hotel / AirBNB that has new guests regularly coming. From what I gathered, this place is individually owned condos that people rent out (some on Air BNB, and some here on Booking.com from 'Spot Rentals'). There were many units available from Spot rentals on booking.com, so even though I arrived at 11 am (before the official check in time of 4 pm), I thought it should be fairly easy to check in a little early (even if I had to wait and hour or two, which would have been fine). NOPE! The young guys who sit at the "front desk" don't work for Spot rentals, so they can't really help you with anything (and seem to more be there to watch the front door / security, and you will need to be able to speak Spanish to speak with most of them). They had to call the Spot rentals rep to come in order to help me. After waiting for her to arrive, she said it wouldn't be possible for me to check in early because the room needed to be cleaned. I asked if could maybe check in in an hour, after it was cleaned. She said no, the check in time was 4 pm. I said surely it doesn't take 5 hours to clean a room, and there were available rooms at that moment on booking.com, so couldn't I check into one of them? Nope. She was just totally unwilling to compromise at all on this point, which I thought was very strange and was just a really, really unpleasant way to start your stay somewhere. The only solution she was willing to entertain was if I paid more for an upgraded room category, which I ended up doing. There is also no organized process for room cleaning, what to do with your garbage, how to get more towels, etc. You may or may not be able to get any assistance from the young men at the front desk.

Las instalaciones muy modernas, la habitación tenía frigobar ideal para traer bebidas, leche, etc. Contaba con cafetera y platos y utencilios. Tenían secador de pelo y muchas toallas. Caja fuerte!!!! Además la puerta es con clave de acceso así que muy seguro. Queda cerca de la zona arqueológica de tulum nosotros rentamos bicicleta pero recomiendo tomar la colectiva frente al AKI sale $20 por persona, también está al lado de una farmacia simi y del supermercado AKI desde donde te toman todos los tours. El cenote Calavera esta a 10 minutos en colectiva vale $30 por persona la locomoción. Recomiendo usar la colectiva, preguntar y te llevan a cualquier lado

Me gustó todo estuvo excelente

L’emplacement de l’établissement La dimension du studio

Muy cerca al centro, lo cómodo y nuevo

El aire acondicionado perdía agua dentro de la habitación y nos mojaba todo el piso.

Good location, huge bed, WiFi stable, and quick, nice modern decor,

The room is quite dark, should be more lights, the pool doesn't look nice in the balcony, and very tiny,

La gentillesse du personnel, la piscine souterraine. Tout était merveilleux. Incroyable

L’emplacement Condo neuf et moderne Sécuritaire Piscine roof top

Difficile à trouver La cuisinette n’était pas équipée de chaudron

Bel appartement

Pas assez d’équipements (vaissselle notamment) Propriétaire ne réponds pas aux demandes

Clean modern fantastic pool area

Nothing

Дизайн апартаментов, отдельный вход к бассейну, терраса, внутренний ремонт отеля

В последний день пропало электричество, из душа по полу вытекала вода

The property is in a good location for Tulum downtown. The grounds of the property are very nice and the staff at reception were always friendly. Inside the property itself is decorated to a high standard.

The property was advertised aa a luxury apartment with full kitchen facilities however this just isn’t the case. There was no working cooking apparatus. The top oven and grill were completely disconnected leaving us not being able to eat. A microwave was brought in on day 5 of a 7 day trip but due to being advertised as a luxury apartment microwave meal cooking didn’t really seem adequate.

I liked the whole apartment and how nice the finished were. Out of all the wonderful amenities (hot tubs, sauna, pools, outdoor kitchen/lounge), my favorite was the nature pool outside in the backyard garden area.

la privacidad y muy espacioso

llegaban facilmente las hormigas

Ubicación y facilidades

No tengo queja

La habitación el jacuzzi

Los ruidos de construcción de enfrente

La ubicación es muy buena. El cuarto de hotel es muy amplio y cómodo. El edificio cuenta con 4 piletas, sumada a la que teníamos en la habitación. También hay sauna y varias terrazas. La verdad es muy cómodo y acogedor. Una mención aparte para Belisario que nos ayudó a conseguir un taxi más barato al aeropuerto, y nos aconsejó muy bien con todo.

No hay servicio de limpieza del cuarto durante la estadía, y cuando pedimos que nos cambiaran las bolsas de basura y nos trajeran papel higiénico tardaron 2 dias. El cuarto es bastante oscuro. La luz natural casi no entra.

Las instalaciones muy bonitas y nuevas, el rooftop delicioso para pasarla bonito

El personal no se encontraba capacitado en cuanto a dudas de los condominios solo una persona nos atendió siempre bien :)

Las piscinas y ambientes comunes muy bien .ubicación supermercado cerca excelente estadía

J’ai aimé le lieu que j’ai trouvé très joliment décoré et un appartement très moderne et fonctionnel. De plus nous avions une grande terrasse privative avec un jacuzzi ce qui était un gros plus.

Le personnel était pas forcément très agréable.

The amount of pools and common areas.

Staff do not reply to you. 4pm check in which they enforce, seriously? WiFi was terrible.

The Staff is amazing !! The property is beautiful ! 😍

N/A

Hotel moderno con bei spazi in comune

Secondo giorno la camera si riempe di formiche e non ci hanno fatto cambiare camera per dormire ed inoltre avevamo l'opzione con balcone ma se piove è come se non l'avessi dato che non era coperto. Siccome avevamo aggiunto altre 2 notti il giorno seguente ci danno una nuova stanza con balcone coperto ma la tenda non si chiude di conseguenza non si dorme e il porta finestra è durissimo d'aprire. La piscina ad uso personale inutilizzabile utile solo per metterci I piedi .

We called it our sanctuary from the noise of an overdeveloping Tulum. While the room is not large (b106) it had good wifi and a/c, a very comfortable king-sized bed, pleasant personal patio looking on to a narrow pool surrounded by lots of green, a small refrigerator and coffee maker

Like most places in tulum, no water available save for a couple of small bottles on arrival which is too bad given the total lack of recycling in the city and the incredible amount of plastics generated by 1000s of tourists daily. So we bought a large multi gallon returnable bottle that lasted the week. The glass wall separating the toilet and shower can be unsettling

De zwembaden waren heerlijk. Ook een lekkere hot tub op het terras en nog een ander zwembad op een terras en dan had je beneden nog een zwembad en warm en koud bad.

De kamer viel tegen, geen spullen voor appartement. De douche bleef niet lang warm. Geen schone handdoeken is wel een minpunt.

No service at all! The room was not clean and the sheets very dirty. Internet was not working. No one on property able to help you to get sheets, fix problems and poor security.

The room and sheets not clean. No customer service team available on property.

The property is beautiful . It’s very clean !

I work remotely and the only thing , I didn’t like was that the Wi-Fi was spotty .

L’architecture Internet niquel Bon espace eau piscine sauna… Literie confortable

Les employés ne sont pas toujours très réactifs Relativement loin de la plage à pied, et des attractions touristiques : Louer un vélo est un minimum ! Centre de location intégré a IIK mais en rénovation au moment de notre séjour