There is road and other construction going on around the hotel that make getting to it and out of it inconvenient. There were so many loud, obnoxious bikers in the hotel and lobby area. It really affected the quality of our stay as we could hear them partying and talking loudly late into the evening. In the positive, the hotel was very clean and the staff were nice and friendly behind the desk. Bed was also pretty comfortable. The negatives go beyond the loud bikers and road construction. The air conditioning in the room was super loud and blew straight at the bed. My sister and brother said it was the same in their rooms, too. Finally, I accidentally left a nice white travel pillow in the room. I called and was told cleaning staff didn’t turn it in. I know it was left in the room on the bed so I asked them to check to see if it was possibly mixed in with the dirty linens and ask the cleaning staff again rather than just looking to see what had been turned in thus far. They said they would and would call me back. I had to call again three times over the course of two days. And each time they said they hadn’t checked yet, but would and would call me. They never did - that made me madder than my pillow being stolen. The reason for not rating it lower is the I recognize that the construction and sheer number of bikers probably aren’t long term issues. The air conditioning issue, noise echoing through the atrium, and lack of staff follow up and honestly is problematic.

The pool and the hot tub were awesome. We liked being on the first floor, but our room was right off the side entrance, and it ended up feeling like we were in a cave. The window for the room overlooked the semi-dirty side entrance ( a power wash would make this better) but if we opened the shade it looked right into our bathroom area. The double glass doors could have made up for the lack of an open window but then if the blinds were up everyone who walked past into the lobby or out the side entrance could see into our room. Though it was nice to have a view of the pool we really could not enjoy it.

Staff were friendly and helpful! Parking was a bit tricky but if you arrive early it shouldn’t be a problem. Would stay again

We were traveling with our small dog, and the property has a large area to allow dogs to meet, greet and take care of business. I think we are the only guests that clean up after our dog however.

We enjoyed the complimentary drinks for happy hour and the pool. Easy walkable location was great downtown. Will be nicer when construction next to it is complete. Property is a bit worn out but still had a nice stay. Comfortable.

Nice location to walk in to downtown Durango. Indoor pool and hot tub were a real plus. Lower level room we had didn't have a balcony so we were allowed to change to a second floor room that had a balcony with a mountain view.

A great location, though a little dated. Still clean and well kept.

Happy hour compliment drinks are good service. Pool, Jacuzzi water could be little bit cleaner. Cleaning service probably left door open while they were cleaning out room. When we came back, we found more than 20 black little bugs in the room.

The property is in a great location for the railroad, restaurants and shopping. The staff were friendly. The room seemed clean. The pool and hot tub in the atrium area are nice especially for families with young children. The downsides are it is somewhat of an aged building so the rooms were a bit cramped. It was difficult to find working plugs to charge electronics. There was no Smart TV available. The AC units are very loud so it makes it difficult to sleep.

Nice hotel and great staff. The front desk sent a text after check in to make sure we had everything we needed in the room. Hotel is a little dated but rooms are clean and beds are comfy. Walls are a bit thin so you can hear the occasional noisy neighbor.

Staff was great but the AC and refrigerator in my room were so loud i didn't sleep at all

Very nice! Room was clean and staff was so amazing! Bought too much stuff on vacation...post office has closed for the night. Staff collected my extra items and mailed them home for me. Happy hour with free drinks and we got to meet some other peoplemeet some

Very friendly staff, excellent breakfast, free happy hour drinks every night.

No bath wash, coffee pot did not work, breakfast inconsistent

We were very comfortable and my grandsons enjoyed the pool. I will definitely stay here again

Highly overpriced basic rooms with a poor standard. Not worth the money!

The breakfast was outstanding!

Good

Exhaust fan in bathroom does not remove steam from shower. The walk in shower is great. No internal stairwells, only 1 elevator.

Cracker box room. Tiny. The AC unit was loud. The internet in the room was slow. The view out the window was of a cement drainage ditch. We ran out of body wash I requested this of the front desk twice to no avail. The manager compensated me $150.00. I spent over $2,000.00. for the two rooms for four nights. I should have been compensated more like $500.00. This was a terrible experience.

Loved that we could walk Durango, go to restaurants, and come back to relax in the hot tub

The only thing lacking was handicapped parking spaces. There are only 2.

We loved our stay, the place was clean and staff was very friendly. Close to everything in town we wanted to do.

I’m sure y’all know staff wise, y’all’s elevator gets stuck at the second level and you can’t call for it from the 1st or 3rd floor

The front desk employees were efficient and professional, as well as helpful answering questions. The unique design of the enclosed pool area was convenient for families, but the strong chlorine smell was bad. I didn't like the surrounding area with construction going on.

A nice convenient location and easy to get in and out of

This hotel was awesome. The room was clean and plenty of towels. We didn't use the pool but it looked very nice and saw it being maintained in the morning. Breakfast was way better than we had expected. Food was continually filled and the staff were very friendly. The hotel was located so that we parked our car when we arrived and didn't move it until we were ready to leave Durango. We walked to dinner, stores and the train. We also did our laundry so that we wouldn't have to do it on our way home to PA. I would recommend this hotel as a great family place.

Odd design of hotel with all 3 stories of rooms facing a central open courtyard with the pool in the middle. Sound echoed terribly and could hear children playing in the pool. Hotel is aware of problem and provides ear plugs in the room. Other than that reasonably comfortable bed. Excellent location to historic downtown and train station and restaurants. Adequate parking.

Dirty pool smell everywhere. Room was not ready 2.5 hours after the checkin time.

Walking distance to restaurants and downtown. Perfect for watching the fireworks.

Close to downtown shopping and dining.

Wonderfully convenient