An incredible stay, great service, amazing view of water hole with lots of game to view. Most attentive staff I’ve ever experienced.

Ropa, the kind woman who checked us in, is one of the most friendly, accommodating, and hardworking employees I have ever encountered. She made our experience great!

Wonderful and expansive common areas. Huge rooms and incredibly accommodating staff. Additional benefit of access to restaurant and facilities in adjacent hotel. Would stay here again for sure.

Stunning location, perfectly clean, staff very helpful.

Very friendly and comfortable service!

The property exceeded all levels of my expectations.The staff truly Above and beyond To meet your expectations. Great sun set, food, relaxing, and elephant view. Room is amazing

The staff at the hotel is just amazing! The food is the only disappointing factor. The execution of each dish was just poor. I sent a steak back because I ordered it medium and it came to my table almost raw. For the food only it was 3/5. Everything else was wonderful!

Outstanding in all aspects Very friendly and helpful staff

Amazing from start to finish. They barely did not put a foot wrong. Startling and stunning view of the Savannah. No Moskito bites in 3 days.

Very nice hotel with 3 restaurant options, however comes with a few issues. The main issue with the Club is that the Lodge suites are in a far better position with views of the waterhole despite the former being the more premium option. Similarly the pool area in the Lodge is better served with a bar whereas the exclusive Club pool area is left with a sort of derelict area where a bar presumably ought to be. Service in the lodge restaurant is quite slow but you do eventually get what you ordered. In the Club restaurant service is far more attentive but whether you get what you ordered first time is something of a roulette. Cannot fault the quality of the food in either however, and the complimentary afternoon tea in Club is very nice. The Boma restaurant comes highly recommended but was not something we tried on this trip. Breakfast in the club is nice but can be pretty cold by the time it makes it to your table - they could do with heating the plates I think. It isn't served until 7 however which can be a nuisance for a lot of activities with 6am pickups - they do offer a 'on the go' breakfast which is alright but it'd be nice if you could order early room service breakfast given the price point. The shuttle down to the falls is handy and I would say a necessary addition though the street sellers at the drop off/collection point can be annoying - not that there is much the hotel themselves can do about them!

Very nice hotel with 3 restaurant options, however comes with a few issues. The main issue with the Club is that the Lodge suites are in a far better position with views of the waterhole despite the former being the more premium option. Similarly the pool area in the Lodge is better served with a bar whereas the exclusive Club pool area is left with a sort of derelict area where a bar presumably ought to be. Service in the lodge restaurant is quite slow but you do eventually get what you ordered. In the Club restaurant service is far more attentive but whether you get what you ordered first time is something of a roulette. Cannot fault the quality of the food in either however, and the complimentary afternoon tea in Club is very nice. The Boma restaurant comes highly recommended but was not something we tried on this trip. Breakfast in the club is nice but can be pretty cold by the time it makes it to your table - they could do with heating the plates I think. It isn't served until 7 however which can be a nuisance for a lot of activities with 6am pickups - they do offer a 'on the go' breakfast which is alright but it'd be nice if you could order early room service breakfast given the price point.The shuttle down to the falls is handy and I would say a necessary addition though the street sellers at the drop off/collection point can be annoying - not that there is much the hotel themselves can do about them!

Amazing staff and property. The service--every person (check-in, cleaning, concierge, restaurant)--was incredible and friendly. The facilities are all first-rate. We especially enjoyed views of the watering hole and watching the elephants visit there.My only suggestion is to bring smaller U.S. bills ($1 and $5); we were not able to break larger ones on site.

Amazing staff and property. The service--every person (check-in, cleaning, concierge, restaurant)--was incredible and friendly. The facilities are all first-rate. We especially enjoyed views of the watering hole and watching the elephants visit there. My only suggestion is to bring smaller U.S. bills ($1 and $5); we were not able to break larger ones on site.

Amazing view of sunsets and a private water hole. The Buffalo Bar is great and the staff is friendly and helpful. Arranged covid testing right on site as well as airport transfers. About an 8 minute cab ride from the city center, 15 min from the falls. A little confusing the names. We stayed at the “safari club” part. The safari lodge is also nice. Hard to tell things a part but all nice!

Amazing view of sunsets and a private water hole. The Buffalo Bar is great and the staff is friendly and helpful. Arranged covid testing right on site as well as airport transfers. About an 8 minute cab ride from the city center, 15 min from the falls. A little confusing the names. We stayed at the “safari club” part. The safari lodge is also nice. Hard to tell things a part but all nice!

Amazing hotel with excellent service. The food and menu options were amazing.

Amazing hotel with excellent service. The food and menu options were amazing.

Beautiful setting and excellent facilities, decor, amenities. The rooms are spacious, well appointed and all have great views over the bush and water holes. Breakfast buffet and a la carte were sumptuous and high tea and 'happy hour' tapas and drinks featured daily. From the lodge lounge and restaurant we could observe the glorious sunsets and animals gathering at the water. The team were all friendly and eager to assist with any queries or requests. A shuttle bus was provided hourly into town and Victoria Falls.

Peaceful surroundings and very attentive staff

Staff were very friendly and helpful. Toilets were too opened!! Check out timing is too early

Beautiful setting. Service was very bad. Staff very unhelpful.

A great location, wonderful service. Great animal viewing from your room

Fantastic location on the edge of the national park overlooking a watering hole with lots of wildlife, and an hourly shuttle to town to drop you right outside the falls entrance! Staff are all friendly and willing to help however they can, arranged lots of tours for us and all went smoothly. There’s a very informative Vulture Feeding daily at 1pm with a knowledgeable guide. Food was great and catered well for my vegetarian/gluten free requirements too.

Fantastic location on the edge of the national park overlooking a watering hole with lots of wildlife, and an hourly shuttle to town to drop you right outside the falls entrance!Staff are all friendly and willing to help however they can, arranged lots of tours for us and all went smoothly. There’s a very informative Vulture Feeding daily at 1pm with a knowledgeable guide.Food was great and catered well for my vegetarian/gluten free requirements too.

Lovely 5 star property with excellent staff and very close to victoria falls town with a view over a watering hole for Animal spotting. Loved the afternoon high tea, early evening complimentary drinks and canopies. And how about the local warthogs , monkeys and antelope. Fantastic experience.

Amazing experience! Very authentic people and place. Highly recommend! Animals were right on site for easy viewing and interaction. This country is very impoverished; so, walk with extra clothes or toiletries for donation to locals. Club is very luxurious, comfortable and well appointed. Highly recommend!

The central deck areas allowed game viewing. The complimentary afternoon tea & sundowners were a nice touch. Very personalised service.

One of the best hotels we have stayed in. Fabulous. Club room was spotless everyday. And no "extras" really.. free minibar.. free afternoon tea looking over elephants at the watering hole.. free cocktails to watch the sun go down. Free laundry when needed. Free shuttle into town and to VFalls. Wonderful hotel team. Nothing was too much trouble. Great dining choices and wines. Great pool to swim in and relax by. Just brilliant..

Location, buildings and wonderful professional staff.

Service was amazing, views incredible, we saw elephants and zebra from our porch of our room. Would love to go back !!!

It was a good experience but their food wa not that good.

Lovely view to the waterhole watching many animals