The hotel is in an excellent location for the Royal Shakespeare Theatre. On arriving early on the day of arrival we were made to feel very welcome and advised by Reception that we could park in the Hotel free of charge before check in and they even offered us a free hot drink as breakfast was still going on that morning. Check in was very smooth and the room was good. Just a couple of niggles that the TV signal kept going on and off and the fridge wasn't working but nothing very much to put us off to that degree. Breakfast was very good and staff were very attentive. However unfortunately the check out experience wasn't so good as additional service charges were tried to be applied. We queried these as it clearly says on the Hotel.com booking that the service charges are included, and as such they were then taken off. So, on the whole we did enjoy it but the 'extra' service charges issues did take the shine off it a bit which was a shame.

Lovely hotel with polite and helpful staff. My biggest issue is the addition of “discretionary” service charges. While I understand tipping protocols, adding 5% to the room rate makes me cross and barely manages to scrape through the legal threshold of price transparency. I stay in Stratford upon Avon multiple times per year. This is the only hotel I have experienced this at and it will certainly discourage me from returning

Not as comfortable as expected. the bed was not the comfiest. The furniture was bland. Bedroom windows were broken , the sash did not stay open. The continental breakfast was very basic. Only one kind of bread and pastry. The pastry was cold , no meat or cheeses. It was an okay stay but not as good value as some other four star hotels in the same area.

Lovely warm hotel, well situated for shops, restaurants and the theatre.

This hotel is a very good choice for a Stratford stay. Attractively presented, good food and courteous staff.Located absolutely centrally for river walks, theatre, shops and free secure parking

We had a wonderful stay at The Arden. Reception were friendly and helped with our bags. The room was amazing. We booked a Delux room and stayed in 'Pine'. We travelled with our little girl and she had her own bed in the room. There was plenty of room for the extra bed. Our bed was huge and very comfortable! The bathroom was amazing, I have never seen such a big bath!! We booked breakfast and dinner and I'm so pleased ww did. The food was outstanding! I am gluten free and they took great care over each meal. There were great choices for our little girl and she enjoyed the food too. Loads of choices for breakfast. I highly recommend staying here.

A warm welcome from the friendliest receptionist (sorry we didn’t get her name). She looked after our bags while we had a delicious lunch in the brasserie. Our room was lovely - clean and spacious with a lovely bottle of wine. Toiletries in the bathroom were lovely quality although from an eco point of view a shame to see so much single use plastic. Breakfast was really good with a wide choice of fruits/cereals and pastries and a choice of hot food made to order. Overall we thoroughly enjoyed our stay enhanced by every single member of staff being so warm and friendly. We will definitely stay with you again when we return to Stratford upon Avon.

Decent hotel in great location. Finding room can be a little confusing, and pillows definitely need upgrading - apart from that it was a good 1 night stay