Inadequate heating in freezing conditions! Had to leave property and NO REFUND!!! Establishment should be closed down!

It was clean plenty of towels

I’m sorry, but I don’t recommend this place to anyone- very dingy and bare, and not cozy feeling at all. Not real clean. No comforter on bed. Heater didn’t work so we asked about it and she gave us a portable one, didn’t work either.. The outer grounds was awful. Just not a good feeling at all- we almost pulled out and left for something better.

It was excellent value, I don't know what people want for reasonable amt, it was clean, they were exceedingly kind and I have zero complaints. Will come again if i need to

The room that we paid for was a King size bed, which we did not get, it was a Double Bed & the toilet would'nt flush & the tub was gross & wasn't cleaned. We've been staying @ Santa Fe Inn for years WILL NOT BE STAYING THERE AGAIN!

Unsafe and dirty.

This property is in bad shape and may be under renovation , but this should be indicated in listings. There were flies in my room that I could not get rid of, the wifi didn't work and when I asked about it I was told that it never worked in that area. The lighting was dim. There was no entry to the lobby with all transactions handled through a thick plexiglass window, creating a hostile atmosphere. The one positive was the staff, which was upbeat and welcoming even when telling me there was nothing they could do to help.

The pictures shown for this property are nothing like what you drive up too. The office is closed up only talk through a window and the pool has been closed for 3 yrs now and there is no restaurant and the Wi-Fi router was hooked up right outside my room and still there was no connection in the room. There is rooms closed up with signs on the doors that there is absestas that can cause cancer and the lady next to us said she had bugs in her room. This place is also in homeless downtown area.I wish I could share the pictures I took. Also there is no other Hotels around there to move too. This place is false selling and needs to be taken off the sight and Expedia obviously doesn’t check on their customers updated info so no one is held accountable lesson learned

Roach in bathtub, black mold on bath tiles. Caulking peeling, wallpaper peeling, iron oxide stains in tub, A/c didn’t cool room, stained carpet, worn furniture, tattered bedspread, sink wouldn’t turn off, “non-smoking” room smelled like smoke, cobwebs on door handles, asbestos exposed ceiling. Something in the mattress cut my knee TWICE.

Excellent value for the $. If you just need a place to crash for a night or 2 this is the spot

Very old room with a lot of very worn in the stains on most surfaces. Said they had to modify breakfast due to Covid but all 3 staff I saw didn’t have any face masks on. I feel they use that to just justify giving you a paper bag with a granola bar and a piece of fruit in it when the expectation is there is a full breakfast.

Melissa at the front desk was extremely nice but that is the only positive thing about that hotel.

Door has been broken and not properly repaired, wallpaper was peeling, carpet was filthy (my feet turned black from walking on it), air conditioner ineffective (97°outside), tub was chipped, pitted and rusty, no accessable outlets near the bed, WiFi did not work. I could go on but you get the idea.

No pool available no spa available and no ice machines on property that worked while saying all was available

it was a very bad experience the air conditioning was a portable one with a broken output of hot air so i suffered with the heat of the room

The property is completely run down had no working facilities nor air conditioning. There is extensive damage to the entire building including the parking lot. Including what looks like fire damage to the structure. Completely unsafe and jus horrible.

It was a great place and very inexpensive we loved it'

Asphestos warnings everywhere, no pool, no laundry, no lobby. Nothing your web site said about this place was true. Non refundable even when I got here and it was not even close to what was advertised.

Nobody to check in with no one answered phone for number left to call.

When I got to the hotel, they told me they had no reservation for me. The staff was able to get me a room, and for a lower price than was listed on Expedia. The hotel was fine, for what it is, but Expedia was extremely disappointing and I am unlikely to use again.

This place is an absolute embarrassment and hotels.com should be ashamed of themselves for recommending this as a reputable place to stay. I reached out to them and they offered me no help whatsoever. I had to find my own place to stay in Pueblo Colorado. Hotels.com should be ashamed for claiming this place as a preferred location for anyone with any kind of decency!!!

This motel should not be on the Hotels.com site. The grounds were dirty, they allow extended stays, and the room was barely adequate. There was only a space heater for warming the room, and you had to choose between the TV or heater as there was only one place to plug them in. By morning, we were freezing! I wouldn't have wanted to leave a space heater on all night anyway. The staff was very good and friendly, but the hotel was awful. I would never stay there again.

The place is run down. There was bugs in the room. The bed was worn down. The pillows are super thin. No restaurant on site.

There was detritus, goo, hair, crusty food and glitter everywhere. The shower faucet was ripped out, towels were dusty and stained, 1 bathroom light out of 3, peeling floor laminate. Pubes in one bed, dried something in the other. Easy walk to Taco Bell.

Nothing

This is the worst hotel I have stayed in in my life. There was apparently a smoking area outside our room but the smell of smoke was worse inside the room. This was supposed to be a smoke-free room. We tried to get another room, but were told they didn't have any and that they could not refund our money as we had paid online. Even though they said they were "sold out", there were only enough cars in the parking lot to fill at most a quarter of the rooms. The heater didn't work right. It was either too hot or too cold. Hot water ran in the bathtub all the time. We could not shut it off. There were bugs in the bathroom, in the tub and in the mini fridge. It was a two night stay, but there was no maid service at all. There was no desk to set up a computer. We had to pull out the single nightstand to get access to an electrical plug. When we checked in, we had to call to get service. There wasn't even a doorbell to get somebody to come. The lobby didn't look anything like the one at Hotels.com. To to it off, I started noticing bug bites on my chin before we even checked out and within 24 hours I had at least 30 bug bites on my body.

I guess the price was OK but, there was no coffee in the room, only one chair, no bedside reading light, no ice machine, no office.

When we arrived it smelled like someone just got done smoking in the unit, it also smelled old and stale. Room wasn't clean, tub was all burned with cigarette and had roaches in the tub. The bed was very worn out, I could feel the springs and one side of the bed where everyone sits was worn badly. I called the office for the bug situation to see about moving to another room, they said they didn't have any so the next day they leave roach gel for us to apply. hahaha not happening! I went down for family and the Chili Festival. There were no vacancies anywhere else or I would have left and they did not credit any of my stay. I will never stay there again. Oh, there was a big, dead, roach inside one the pictures on the wall. This place is nasty!!!!

The hotel was very old and worn. The staff was incredibly friendly. The room was clean and free of smells and any kind of bugs. I think they are making a great effort to make it a nicer place. The price was fair.

We walked in and there were bed bugs so we Tierney around and left

HVAC not working

It was in an area convenient to my stay ! It was clean !