Very beautiful and clean property. The service was nice. Conveniently located and walkable.

Great staff!!

We had a lovely stay at the Sofitel in the heart of the city of Lisbon. We will be back.

Staff was super helpful and attentive

The perfect hotel

I am really satisfied with Eurostars hotels in Berlin and Lisbon. They provide everything you need for your staying. The hotels look modern and clean. Very close to the train station.

The hotel is beautiful and the staff very efficient and friendly. The location is perfect for being in the heart of everything. Nothing to improve upon. It’s perfect!

Great hotel

We had a fantastic day at this hotel..Luxury plus! The staff were amazing as well. I highly recommend it.

beautiful hotel and very nice staff....accommodating and very knowledgeable...

Just the our bed was a bit uneven, I keep sliding though the nigh to the side... But everything else was amazing, the people super helpul an kind and the facility overall super nice!

The concierges, Pedro and Mario, were outstanding! Good location, walking distance to all the main sites in old Lisbon. Few things needed to be addressed in the room but these were resolved. Definitely a good choice.

Fabulous! Totally worth staying here , very luxurious! The food was amazing!

Excellent location, very safe & easy to catch uber/taxi/tram everywhere. The room was very spacious & clean. The bed was very comfortable. The shower was spectacular. Highly recommend!

Excellent staff very friendly clean

I will not go back again

Hotel staff was not so accommodating. Nor friendly.

Great overall experience. The staff was attentive. Depending on what you are used to, the bathrooms are a bit tight but it’s not surprising for old European buildings. Fantastic location with lots of shops and restaurants around. We would stay there again but if you expect a 5-star hotel the quality of Ritz or Four Seasons, this is not it. It was a solid 4-star experience though.

A hotel located in the prime area of Lisbon with easily available shopping and dining. Staff were very pleasant. Rooms were clean, quiet and had all amenities needed. Added to our enjoyment of this lovely city.

Lovely hotel, helpful friendly staff, great restaurant and room service. Location is great for a taste of downtown Lisbon life!

Limited service Limited staff

the staff is outstanding

Great hotel to stay in Lisbon. All staff are very helpful.

A wonderful hotel in a great location. The room was incredible. The restaurant, Matiz, provided delicious food and wines

close to everything

Concierge service was great. They offered great suggestions on how to maximize our time in Lisbon.

With their price range, better amenities could really help. No swimming pool, no SPA which is disappointing.

Amazing. Great location and facilities. Book with confidence.

My recent stay at the Sofitel Hotel in Lisbon left much to be desired. Despite its claims of being a 5-star establishment, the reality fell short in numerous ways. First and foremost, the exorbitant nightly rate did not align with the quality of amenities and services provided. Comparable nearby hotels offered better value for money. One of the most egregious issues was the pervasive stench emanating from the bathrooms. Despite multiple complaints, the response from staff was inadequate, consisting only of insincere apologies. It was not until the final evening, just hours before our departure, that a room exchange was reluctantly offered. The discomfort extended beyond olfactory offenses. The beds were notably uncomfortable, and both the bathroom and room lacked essential storage space. Worn tiles, loose sink handles, an unsecured toilet, and dingy towels further compounded the disappointing experience. Overall, the Sofitel Lisbon failed to meet even basic standards of cleanliness, comfort, and customer service. It is evident that this establishment does not deserve its purported 5-star status and should undergo significant improvements or reconsider its association with the Sofitel brand altogether.

Nice property with an excellent restaurant. The staff even surprised me with a birthday cake at breakfast (without anyone even telling them that it was my birthday).

Anything

Great property in a fantastic location. Room was comfy, and the restaurant excellent for both dinner and breakfast.