Nice

Where do I begin? With the blood spots in the flat sheet AND the duvet cover? The sticky remote upon arrival which also did not work. The coffee maker did not work, there was mold on the shower curtain and both my daughter and I have asthma. The prices in the restaurant were astronomical as well as the Starbucks coffee machine which charged $6 for a 8oz cup of coffee. Oh and the real kicker? Ants! That's right, we had wrapped food and we came back to find at least 30 ants crawling on the table around and on it. I would never recommend anyone to stay in this hotel. The only good thing was that one front desk worker did comp us one morning of breakfast for the blood stains. We were suppose to have received a working coffee maker and we never did. Very very disappointed and Mr Hilton and the rest of his family should be ashamed their name is on the building.

Overall nice property and staff. Shower was a little wonky, but I had a nice stay. I would return.

It was average. Breakfast was not included

No comments

I enjoy my self

Staffing

Some of the items are missing like limited towels. No coffee stirrer etc.

Would stay there again

We had a great stay. The check in was easy and the man was nice. The pool was great and loved getting drinks served there! Used the gym which was perfect for my needs and clean. Only two small complaints… pool closes too early and no complimentary coffee. Everything else was great!

Rooms were clean and comfortable The pool was nice

My stay was smooth and easy. The attendant was pleasant professional, efficient and very helpful when I needed personal assistance.

Loud, Loud parties on the floor till 4am. Checked in late, no one at front desk for 45 minutes- had to sit there. Security ignored us... bad bad experience

Everything was great we have no problem

The carpet in the room was extremely filthy and got me and my two babies extremely sick with fever that ruined our vacation and they did nothing about it!

Staff was very helpful

Staff was extremely nice but my room needing updating. Bed was very uncomfortable and air wasn’t functioning properly. Didn’t sleep much

The staff was nice, but throughout our entire day, we had no shower gel, and the hotel is not offer any type of lotion or body moisturizer

Private somewhat secluded, quiet and clean and free chocolate chip cookies

I liked everything!

Everything was perfect.

Very nice

Our stay was lovely. No issues to bring forward. Everyone was pleasant and helpful.

Looks nice

Very nice!

Everything as expected. Clean, good staff and perfect position

let me start off by saying it was my birthday and everyone wants that experience to be memorable. The first room we was give was 304 must I tell you how filthy the carpet was with numerous stains. The second room we were given was 411. We relocated to the new room 411 the bath tub had hair from previous guest, soap scum on the soap bar holder, under the bed was dirty with previous guest belongings. The worse part was laying in bed and another guest used a key to open my room door. Keep in mind I am in the room with my 6 year old daughter who was so afraid asking how did this stranger get a key to our room. I immediately called downstairs and reported it and the employee acted as if that’s normal behavior. I called the 800 number that was given to me by the front desk on tuesday evening I was told a manager would reach out to me within 24-48 hours that never happened. I was even provided a case number. The rooms are dated but they really need to re-evaluate the housekeeping department. Over the few days that I was there I observed that they utilized echo lab products but Fabulosoa is not a commercial base product there were even bottles on carts that were not label which can be a safety concern. My overall experience was not pleasant and the staff was not welcoming.

Everything is great

My only complaint was that the carpet in my room was in need of a good cleaning. It was (filthy). I give the staff an A for being attentive and courteous. I give the hotel an overall A- for appearance and welcoming factors.

Peaceful and clean

The view was amazing Overall experience was great only hiccup o had was with payment, system error but that was quickly rectified thank God but I’m still awaiting the refund Thank you to the staff was beautiful

Flew in late. Wasn’t for vacation. Flew down to buy car. Didn’t have to leave hotel. Very friendly staff and the bar area felt like I’ve known them for years.