Place is run down. Rooms smell moldy.

I Loved the customer service I received from every employee. They were very very caring .

The staff at the hotel were incredibly unhelpful and unfriendly, and the customer service was absolutely terrible. Additionally, the rooms were in very poor condition and did not seem to be well-maintained.

Staff was friendly. Rooms were clean but overall too dim. No adjustable lights. It made it difficult to get ready for our event.

Terrible customer service

Need modernization

We liked our stay.

Overall a horrible experience. Won’t stay there again.

Small park in front needed brush to be cleaned, as well as garbage (case of beer cans) to be picked up. Only one restaurant available for all meals. No gift shops available for last minutes needs.

Didn’t have all the services which are available on other places on similar price.

It was excellent service

My family and I stayed last night as a halfway point from Virginia to Massachusetts. The hot tub was the draw for my 3 children. Upon arrival I was informed it was $18 to park (didn’t expect that). The hotel I’m sure was nice years ago but it was super outdated. All that aside, it was one night so who cares right?! So I take my kids to the pool and the hot tub is roped off with yellow tape. Huge disappointment considering this is why I chose the place for the kids. We needed a bed set up for the pullout and had to ask 3 times until we got it 2 hours later. I decided to go down to the lobby verse call to ask for more pillows later that night since it was such a hassle getting a bed set up. So at 8pm I went down to the lobby to ask for 4 more pillows and the woman in the lobby said it would be around 30 minutes. I ended up giving up around 9:45 and going to bed. I swear to god room service or linens came knocking on my families door at 12:45am!!! They continuously knocked but there was no way I was answering the door at that hour. We ended up leaving at 5am this morning and when we opened the door there was a cart with 4 sheets and a blanket (not the 4 pillows I asked for) Honestly, I’ve never written a review but I was inclined to solely on the hotel staff knocking on our door at 1am!!! It was the oddest thing and we will never be back!

The carpets look and feel dingy as if they haven't been shampooed in ages. The tops of furniture were covered in dust. The couch had an unpleasant smell. The large window was full of fingerprints and dust.The sheets were clean but the quilt was sandwhiched between two top sheets, which made everything get bunched up. Perhaps some proper duvet covers? Every time we rode an elevator the floors were filthy. Main entrance in front of hotel had everything from banana peels to coffee grinds all over the driveway. The Starbucks food items looked as if they have been there forever. The lobby furniture is so filthy, I didn't even want to put my luggage on it. This place needs a deep cleaning and new houskeeping manager along with it. Also, the shower door doesn't stay closed as it would roll open due to bad adjustment of the wheels. The ceiling in the bathroom has mildew and the paint is chipping/cracking.

It was good

Very clean facility and quiet

The staff at the front desk was almost nonexistent each time we entered and had to wait 10 minutes before anyone noticed us to check-in at 5pm. The room had multiple maintenance issues, such as closet doors falling off tracks, clogged drains, thermostat not always working, and finally an alarm clock with a broken off switch that woke us up at 5:20am. Definitely not on-par with the overall hotel’s higher class feel.

Loud kids running down the hallway after 9pm. Walls lacked sound proofing, heard voices from a room next door. Also heard plumbing noise from room above. Door knob in bathroom came off in my hand and brought to front desk at our departure. Rug in our room had black stains in it.

Expedia stated check out was 12pm but it is 11 am. Children were running up and down the hallways unsupervised. I called down to the front desk to complain about the noise and nothing was done. Remote control to television didn’t work. Light in the bathroom flickered on and off. Paid for parking even tho it was supposed to be billed to my room. I better not get charged again. Did not live up to my expectations at all. Would not recommend.

Great stay

The room had no refrigerator and the carpet was extremely dirty. Only 1 staff member working durning check in

We went through 4 rooms each one was either dirty with pee in the toilet bed sheets tore up chipped paint everywhere no pillow cases and the worst part every room they assigned us had BLACK MOLD the elevator barely closes properly the tiles in the floor in the elevator are chipped missing or cracked they refunded me parking the staff was really nice when it came to acknowledging their buildings issues but I wouldn’t recommend Hilton should be ashamed of themselves

The hotel knows that there will be a large 4:00 pm check in for a 5:30 event but have only one person at check in. The line was 5-6 deep and it took 20 minutes for a second person to assist. Personally, I was given a handicap room. I am not handicap and did not request one. A waste of a specific type of room and I did not receive area in the bathroom that I would normally have.

The pool area was closed during my stay

The best place

Parking is $14 I think a day

Very good place.

Not clean

Room had hair in the bathroom, blood stain on a pillow.

Check-in took almost 20 minutes; they charge an additional fee to park(I've stayed in dozens of hotels and I've never had to pay to park); they charge for their Continental breakfast; the pool was ok but the hot tub was partially drained and the remaining water looked like sewage; no USB ports in the room, dirty walls; dirty carpets; no bags in the trashcans; outdated and damaged furniture. The fountain area near the lobby entrance was very nice with lots of tables and chairs and lovely landscaping. The smell of the hydrangeas was the highlight of my stay. The lobby entrance has a beautiful fountain between two staircases that lead to the second floor. At first glance, it seemed classy and elegant. But then I started noticing tears on the chairs and other damaged furniture throughout the lobby. I payed to stay at a Hilton so I expected Hilton quality. Instead, I got Super 8 quality with a Hilton pricetag. I wondered how a Hilton could be so bad and with a quick Google search, I learned that out of 7530 Hilton properties worldwide, 6679 of them are franchises. So this place is owned by a random dude who just pays Hilton Worldwide Holdings Inc. monthly royalties to operate under the Hilton name without having to meet Hilton's high standards. If any random dude with $200k can just buy a Hilton franchise, he should be required to adhere to those standards and maintain a Hilton quality experience for his guests, from check in to check out. This location is a 4/10 for me.

Carmen and Stacey were AMAZING!

We stayed for three nights, the room was not cleaned and towels were not replaced during the entire stay. We requested towels from the front desk/staff multiple time but never received any towel. Very poor service and management!!!

Worst property to stay, everything is poor in condition