Very nice hotel, our 4th time staying there.

We had a great stay! Breakfast and pools were unbelievable. 2 Pools closed at 6 and rooms needed an update. Our air conditioning was a fan that hardly worked. Very quiet, stunning views of the city.

Fantastic hotell

This is definitely not a 5 star hotel. The lobby is nice and the breakfast options are good, but the bathroom has black mould all around the tap and sealant. What 5 star hotel doesn't have a coffee and tea tray in the rooms? I went down to the bar one evening to buy hot chocolate. The very rude barman glanced at me and carried on serving others who came after me. At first I thought it was a mistake, but when he did it twice, I just walked away because I didn't want to exchange words with such an ignorant person. The evening before I purchased a cup of tea at the bar. I had to wait a while for it and I specifically asked for oat milk, which I was told they had. They arrived with regular milk which made me sick. I will rate this hotel 3 stars and that is me being generous and their bar staff need serious training.

Hotel was amazing. It had three swimming pools, which I totally enjoyed. However, I don’t think this day explain correctly, how to get towels and robes and basic accommodations.

Good location, near the centre and shops, restaurants and walls all near by. Highly recommend.

The hotel is beautiful. It's a place of relaxation. The staff is friendly and very helpful.

Great location, delicious breakfast. Playground was out of the service…

Worst gym ever. Worn down hotel. Lots of space - but not even a coffee shop… took a half a day to get the extra bed

Excellent hotel, great location and amazing views.Breakfast was good with plenty of selection.Very clean hotel

Nice

Excellent hotel with good bars and restaurants. Room size is good and there’s always someone on reception.

The only thing I did not like the room is 50 years old but it was clean and the bed was comfortable

I had some issues with the room especially the bed but Edouardo rectified the matter in a swift and successful manor. Christian’s was also most competent when she rectified an issue which we had.

Great hotel from the Sixties (project by architect Neymeier) with external and internal pools a small spa. Attentive service and great breakfast. Ten minutes walk from Funchal center. Good choice if you want experience luxus and history

Dont get me wrong its a nice hotel with a lot of facilities and with some nice but not extraordinary extras. I did enjoy my stay and the service and everything was great. Also its clean and easy to get to funchal by foot and nice restaurants around. So all in all a perfect hotel to enjoy madeira! - the gym is very very small with just very basic stuff - sauna is very nice just not super hot and sometimes i wish people would know how to use a saune. Shower before, use a towel inside the sauna etc. - breakfast is very very basic bread, chess, meat, eggs, fruits. As its gets very loud i always went earlier around 7.30 - the rooms need an update urgently. Very 80s style it looks old and not modern but it was all clean with a balcony and a nice view

Thank you very much for the upgrade, it definitely made the stay more comfortable for us. The hotel is beautiful and spacious, breakfast was tasty, hot and with a good variety of food. Beautiful views whilst having breakfast and a lovely views from the roof top pool.

Great location . Close to everything

We only stayed for one night but it was faultless. Attentive staff, everything was clean, facilties are fantastic and overall it was very comfortable and well located.

Great place to stay. Excellent location. Great breakfast. Good variety. Staff were very friendly & professional

Lovely hotel and great location

Woman at check in was rude. Rooms need some repair as our toilet wouldn’t flush and door handle to deck broken. Carpet needs cleaning but overall was exceptionally clean. Breakfast buffet was ok as most of the food was cold. On plus the grounds and pools are gorgeous.

Location

Everything about the hotel was excellent except the batch did not drain and filled up while taking a shower. Was reported twice but not fixed

The property has a lot to offer so you don't need to leave to enjoy your stay. In addition, if you wish to shop or dine around, there is a lot of choices on or near the property. I love the property and would like to visit again for a longer stay.

Very good

Excellent location, everything within walking distance.

The Casino Park is what it is. Quite traditional. If you are looking for ultra modern try somewhere else. If you want a relaxed, comfortable stay with great facilities , friendly staff and a great location it is well worth Considering

This was a very nice hotel. The location is perfect! The rooms need to be updated. The beds were hard ( although some people like firm beds). The shower was rough because the shower head was not in the correct location and it was impossible to move it in the right direction. There were very few outlets. I couldn't straighten my hair in the bathroom because there wasn't an outlet and there was no other mirror in the room! The breakfast, which was included, was great! The pool was only opened till 6pm.

Location! Location! Location! Wicked views, great pools and spa centre! Friendly and professional service. Rooms are a bit dated, but if you are visiting Madeira to spend a lot of time in your room- you came to the wrong island. We enjoyed our stay in this hotel.

Great! Tub was a little small.

Great hotel, hotel facilities and breakfast were flawless. A great location for exploring Funchal, close proximity to amazing restaurants, and ideal for a base for exploring the island. In room was basic, but otherwise great service and great value for money! Would recommend!