Comfort enough. Very clean. Nice hotel

My wife and I have stayed here many times over the years, and unfortunately, this was the worst experience so far. The issues included: (1) being misled at check-in about the water being complimentary; (2) no Kleenex in the room, and then no drop-off of it even though I saw the receptionist make a note of it when I requested it on the way to the gym -- making me come back down again to get it in person when I got back to the room; (3) no shower gel in the room followed by the bad explanation that it's been out for months and the hotel hasn't come up with a workaround (for example, small bottles being made available at the front desk, upon request); (4) the ice machine on our floor being out of ice on Sunday; and (5) getting a busy signal every time we tried to call the front desk (5-10 times over 24 hours). The other unfortunate thing? Nobody at the front desk really seemed to care at all when we called things to their attention, and the general manager didn't even reply to an email I sent him directly.

Price of the room for what it looked like was overpriced

Very good

Biggest issue among a few was prior to showering and even turning on the shower, water and debris began to back up in our tub most likely from other users in the hotel; when called, it took them about 15 minutes to respond and by then , water had started to drain leaving the debris behind. The Maintenance tech ran the water and felt fixed until I pointed out the debris and need to clean and he said it would take about 5+ minutes as he’d have to go get bleach. Why did t he come prepared? There were also issues with their payment system, their USB port not working and failure to notify guests of a walk/run race blocking the Main Street….other wise, hotel looked great and they processed the long check in line rather quickly! All during Whittier College Homecoming Weekend!

In town to watch granddaughter cheer for La Serna high school football. Rooms are comfortable but could use some painting around the bathroom door frame. Staff is excellent as always

The room was very clean. The only issues was the bed was a little too hard for me. The refrigerator would freeze things instead just keeping them cold and the TV has some pixel damage on the top right of the screen. I thought it was a black cat with a fire hat on till I walked real close to the TV. The staff was excellent. This is the second time I’ve stayed there. My bed was more comfortable on my first stay.

The bed and pillows were comfy! I enjoyed the cookie!