The check in was perfect. The room itself was alright, but there was a muffled smell around the room, as if it was never opened. I spoke to the receptionist and they were kind enough that they allowed us to go to another property. However, the experience far exceeed my expectations. The staff are attentive, genuine and always hepful. Thank you.

Centrally location, a bit dated but clean, AC that works.

Staff was very helpful.

Really nice staff and place ! 😁

I have to say that the service provided was 5+****** at hotel imperial Spacious, clean room, with a living room, as well as a private bathroom. The stay was for 6 days, and i will really miss such spacious room. Lol Book in advance.

The good things - room was big, a/c worked really well and it’s a few minutes walk to the canals and old town. You’ll see from the photos it is incredibly dated, doesn’t feel like anything has changed for 40 years. But that’s clear so you either accept that or not. I chose to accept that because of the roof terrace. Turns out that’s closed, being worked on but the hotel don’t tell you that. I chose a room at the back, I knew that wouldn’t have a view and that was ok for one night. But again the hotel don’t warn you there is work going on so there are men literally walking past your window and naturally making noise from 8am. And that sums up the worst of this place, the staff treat you like you’re an inconvenience. Customer service is non existence. I’d seen it on other reviews but assumed maybe a one off, maybe people don’t try and speak Portuguese. But it’s so odd, no matter what you do you can’t even get a smile let alone a hello. Never experienced anything like that.

Great location

Love staying in this hotel..Feel very comfortable here. The restaurant menu and service is excellent. Unfortunately the weather was terrible but this did not spoil my stay here. Like the new restaurant where I had breakfast . The evening restaurant remanded me of an Alpine Hotel in Switzerland whre i have happy memories