Everything 😀

The hotel is of good standard and very well located in KL. easy walking distance to shops and KLCC towers.

Very close to Petronas Towers and easy to get around. Vwry friendly staff!!

Great location for KL. team Accommodated early arrival so thank you

Well manage

I am writing to express extreme disappointment with a recent stay at the hotel. What should have been a relaxing honeymoon was anything but. Despite being advertised as a haven of tranquility, the adults-only areas were consistently overrun by children with no staff intervention. Upgrading to the Horizon Club made no difference, as it was equally chaotic with loud videos and kids running around. The noise levels were unbearable, and the poolside was no better with guests playing loud music unchecked by staff, who instead provided them with cold towels and food. It was the wild west. The hotel is described as a place of rejuvenation, but the experience was far from it. Despite reaching out to the hotel to rectify these issues, we were completely ignored. The complete lack of control and disregard for guest comfort ruined a special occasion. Expected a luxurious, peaceful stay, and instead found a chaotic environment. This is far from the five-star quality anticipated. While the staff were friendly and professional, these issues need to be addressed to ensure future guests can enjoy the serene experience promised.

I arrived hours earlier than accepted check in but they immediately offered me to freshen up and spend time in the spa with a jacuzzi, lounge chair and showers until they prepared my room. Amazing after 14 hours flight. Couple of hours later they texted me that my room was ready, two hours before check in time. Amazing service and care for their guest!

Absolutely 1st class. Fantastic stay. Cannot wait to return. Felt so looked after.

Good

Enjoyed our stay. Location is great for getting around KL. Rooms are nice and clean, only downside was our room was a little on the small side. Pool area is nice and clean, well looked after and service was very good.

old

Lovely stay, incredible breakfast selection. Central to the shopping district of KL.

With the family with little kid everything was available in the hotel itself . All the facilities were amazing .

Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff

Service really impressed us, such as water given while waiting for a taxi, children’s bedroom slippers and bathrobe, children’s corner in the breakfast area. Nothing

Thanks

In general, Hotel management is good, and staffs are very polite and helpful too. only problem is location a bit traffic problem.

The hotel is very elegant with lots of amenities. Our room was huge and comfortable with an oversized bathroom and lots of storage space. The staff is very friendly and helpful and the breakfast buffet was amazing. There were so many options that I had to take it all in before starting. The hotel is located in the heart of everything and yet it was very quiet in our room.

Excellent features, lovely hotel, amazing staff, great value!

Amazing and friendly service

Great stay. The decor is a bit dated, but who cares? Everything is in good condition

Convenient and easy access tot he city center. Aminities are great and the service is excellent

It was very neat and comfortable with friendly staffs.

Old hotel, the rooms are in desperate need for renovation. The carpet in the room was very worn off. And in 2024, in a 5 star hotel, in Shangri-la, you cannot have nescafe and a kettle in the rooms anymore! Nescafe really? Looks very cheap and 1990s. Also where is the nextflix options on tv? I am not asking for free netflix but at least you could set your tv, so people can loginto their own accounts. Also cheap non-branded shampoos etc didnt help. This hotel remains in 1990s I am afraid.

Best buffet in town by far. Excellent check in staff

I didnt like the swimming pool cause it is small and not for kids

Very old without proper maintenance.

It was a very pleasant stay. Thank you

Fabulous hotel. The welcoming staff are amazing

Lovely hotel with very friendly staff. Room clean and comfortable. Gym and pool facilities very good and an excellent choice for breakfast. Good location, not too far from Petronas towers (15 - 20 min walk). Easy if using a grab….

Shangri-La always familiar and cosy, good service and staff

Hello The room was not very clean.