It was good and comfortable.

all good customer service excellente only thing it was raining and water was dripping thru the window getting floor rug wet.

Looked great

We love staying at this hotel, staff is always friendly. This time I gave a 4 on the category for comfort due to the bed mattress not being too firm. Usually, the times I stay here the beds have been pretty firm. The carpet was a bit dirty, had my grandbaby crawling and when I picked her up her knees were black which meant the carpets were not completely clean. Which I understand they will not be 100% clean.

Bath was for handicap people and the ceiling is oxidized No vanity in the bathroom No trash cans in the main bedroom

Nice

Great hotel!

Great

Property location was amazing super close to the mall and many shopping centers, the hotel itself was amazing going up the elevator is so cool because of the view of the courtyard. The rooms themselves were super nice and clean, the room size was perfect!

Just great

I received a room with television that only works for 5 minutes, then the picture dies and theres only sound. I would have to turn it off and on to see picturea again. Since maintenance took a long time to report, they moved me to another room.

Staff is great, rooms are great and overall hotel is well kept

Lovely hotel. Breakfast was great. Nice amenities. Only slight complaint was the hot water was so so. Service was excellent. We will be back!

Safe

Awesome

friendly staff.

First room -bathroom wasn’t cleaned at all. I don’t think. Moved to a second room. It was full of cigarette smoke. Third room was clean.

Old property needs maintenance

Great!

very clean and close to the places that we decided to visit. Parking lot was a issue, hard to find a spot

Everything was great

So nice

no breakfast

Over the top love it excellent

Awesome place to stay

This used to be a my favorite hotel on McAllen but has gone downhill in recent years, needs major renovations especially to the HVAC system, freshening, intensive cleaning, etc. Our 3 rooms smelled so bad like sewage or sulphur, cigarrets. Stunk horribly. The pool area was not clean The receptionist had a very bad attitude We asked for a blanket and she was rude "you should have one in your room, find it", she said; We told here there was none, and she said "I dont have blankets, I have towels...!" repeating this twice, English is not our first lenguagge but we do understand the basic She was disrespectful and so arrogant. She shouldn't be working in the hotel. In the oposite, the gentleman assisting at breakfast was wonderful and kind. Breakfast was delicious and they changed up the options in the morning (eggs, potatoes, bacon, sausage, pancakes, yogurt, fresh fruit, pastries and cereal) The hotel location is perfect. Overall, our stay wasnt the best so I don’t think we would come back. I think there are other hotels with better service at a similar price on McAllen.

A very clean and very spacious room

Liked the big common space groups could hang out and talk. TV’s were nice to watch college football. Warm cookies are always the best!!!

Like

Very nice and accommodating staff

The room was great the bar was nice the restaurant had great food, awesome location

I always stay at the Double Tree Suites when I have business in McAllen. Friendly staff, great restaurant and bar, close to the airport.