I grew up with this beautiful and old hotel. I was so happy that someone has made her anew. However, the registration staff is just bad. Curt Slow Impolite.

I think the way parking is set up is an inconvenience, for example. If I just get to the room after parking and I want to rest for the rest of the day, if it’s over 10hrs my vehicle has been parked I have to pay $20 to leave. The only way to not have to pay for parking is find someone that you can overnight park at and hope your car don’t get broken into by the homeless people out trying to get through the night.

When I arrived late because of my flight being delayed I was dropped off by an Uber at 1:15 AM with my bag. I rang the outside doorbell to get in and no one responded. I knocked and tried calling the number on the valet stand but still got nothing. I was quite scared as a solo female standing outside in the middle of the night and no one around. Finally someone from the front desk saw me and came and let me in. He was very non chalant, said the buzzer was broken, didn’t offer to carry my bag up the steps and didn’t seem to care when I told him I was getting very panicked outside. It wasn't a very good way to start a trip that was very stressful to begin with to see my very ill father,

We travel between Boston and Toronto often and need to stay over one night at the midway point. Many hotels are hit and miss but this one was perfect for our family. Historic charm, cleanliness, great service and friendly staff and all at a reasonable price. And its downtown - so a great opportunity to check out the beautiful city of Syracuse.

Terrible staff Rude Except for valet parking The worst Marriott ever

The property itself was fine. My room had 2 broken lamps, toilet paper holder fell off, sticky surfaces, knock on my door @ 855am w/no announcement then someone entering my room. I addressed these issues with the MOD and hopefully they will get taken care of.

Such a beautifully restored hotel with all the charms combined with fresh updates and clean well-pointed rooms. We had a ton of space in our beautiful room. It was nicely decorated, comfortable bed, roomy sitting area, huge bathroom and amazing water pressure. What a treat it was to stay here!

The bathroom floor and shower glass were dirty upon checkin. You could see someone’s shoe prints on the floor and the shower glass looked like it wasn’t cleaned for a week. We checked in around 9pm and the only parking option was a poorly lit garage a block away. No attendants, no security and with random people hanging around outside the garage across the street, just didn’t feel safe night. $20 upon exit for the privilege too. They’re doing the minimum here. Definitely not staying here again.

I have never stayed at a Marriott that didn't have a pool and didn't have a taxi stand. Not only did it not have a taxi stand but when you ask the manager to call you a taxi, he sends a text message and when they never reply after over 30 minutes, he doesn't do anything except tell you to take a bus but if you go to the Valet manager he gets on his cell phone, gets through right away and a taxi is there in a few minutes. Bizarre. I have never seen a Marriott more understaffed. Only one person working at the front desk. To get your car from Valet you have to text (there is no other option for some bizarre reason) and when I did so, car was not ready after 20 minutes and I had to pay for the Valet at the Valet, it was not charged to the room which I have never seen before at a Marriott before, it's as if, this isn't a real Marriott.

Historical hotel

Beautiful historic hotel with modern amenities and very comfortable bed. Good restaurant options to chose from.

Cool, historic building. Great bar downstairs. Clean room.

The parking garage is a block away from the hotel and adjacent to new construction and the transit center. Due to road closures for the construction project, vehicle and pedestrian traffic are limited. At times I didn't feel safe accessing the garage. Stay alert of your surroundings.

Horrible and unforgivable . I pre-paid for a large room with sofa bed on their club floor, but was given the smallest room in the building and not on a club floor. When I asked to be moved to the correct room, they had me prove that I had booked the bigger room. Instead of looking at their computer screen to see that they were wrong they made me pull up my reservation on my phone and show it to them! This is the height of unacceptable service. After that, the staff had the gall to move me to the exact same room as the one I had previously been in. They are either incredibly shady or not capable to do the job they were hired for. We are talking about a $270 a night difference. When I went back down to find out why they put me in the wrong room for the second time I found one front desk person that saw that I had received the wrong room and terrible service. He tried to correct everything but then his manager, Christina, came over and royally messed everything up. I was supposed to check out the following night but the next morning I received a phone call asking me why I had not checked out already. When I explained that I had reconfirmed the extra night with the kind front desk clerk, then with Christina, the person on the phone once again, acted very shady And insinuated that I was lying. I went down to the front desk to sort it out, and Christina told me that I was not telling the truth. I told her to review the video while I waited. I will never return.

It is a beautiful and historic building. Morning coffee service needs to be more readily available, that is definitely a drawback to the location, but the pub spot for a quick bite is great. Rooms are great and updated.

The staff was exceptional. Very kind and respectful. Valet parking was efficient and orderly.

This is just a beautiful, iconic hotel. The stay was great! We were very comfortable during our short visit to Syracuse.

Room smelled, like smelly feet, stale, probably from carpet. Alarm went off at 6am — housekeeping should be sure that doesn’t happen. Check in/out staff borderline incompetent. Had to self park car, arrived late.

Great location ! Nice little pub for a great meal !

It was ok. The shower had hair on the tiles when we arrived and the body wash bottle was completely empty. The beds were not comfortable at all. The in house dining had no information regarding pricing when we walked in and we had to wait 10 minutes before anyone noticed we were there. The front desk staff gave terrible directions on how to get into the restaurant attached to the hotel. They told us to go outside to enter in which you can’t enter from the outside of the building at least in the morning. The valet person told us where to go to buy breakfast items across the street. The directions were terrible to find self parking at night because all the streets are 1 way. I would not stay here again.

The neighborhood was OK, however it was a little depressed. There seemed to be a lot of homeless. Neighborhoods to the east and to the Northwest seemed a bit nicer

Beautiful art deco hotel completely full of mold… omg

Is a nice place

Nice hotel, interesting history, very large & comfortable rooms.

Accidently left 3 expensive shirts in room upon leaving. Hotel would not arrange the return of my clothes

Loved it here! I’ve been here before and was so excited that they renovated the majority of the hotel. There are restaurants and food options on the first floor, which are very convenient to get it. Our room was very spacious and comfortable. I’m so glad that I booked this hotel. I’ll definitely be staying here again

Was unique

This was the second time that my wife and I stayed at this beautiful and stunning hotel! The service and the on site staff made our visit amazing! I love the downtown Marriott and Syracuse! Thanks to everyone who made our experience so memorable and leaving us with the hope to return back to this enchanted treasure! roland

Same stay as other, just written review. Wanted add that after the parking access situation is fixed, the Marriott Syracuse will be perfect.

We love restored properties and this one has been lovingly and properly done. The staff made us feel so welcome. There are museum materials and a beautiful reading room on the mezzanine.

The hotel itself is a nice, old building in the heart of downtown Syracuse. The problem was with check in/out. Their system went down before we arrived and the were wholey unprepared to deal with it. It took us an hour to get checked in and we weren't offered anything for the inconvenience. As we were not checked in properly, check out also took longer than typical. They really need a process in place for system outages.

It was dirty and over priced and it was the only hotel that I stayed at that did not provide parking for there quest .I stayed at a holiday Inn express that was 100 times better than this place. This place gives Marriott a bad image.