Hard bed, bad pillows, tiny bathroom. Not a 4 star hotel

Very good services. Nice and spacious room. The hotel is at walking distance from the center of Brussels. Highly recommended

A short stay but staff were very friendly.

We had a great time with NH in Geneva , that is why we think NH Stephanie would be the same but … No . The only great side is the location , other than that everything are very poor . Bathroom are stain , broken sink , bathtub is yellow . Empty fridge with no temperature . Worst thing is the Kettle !!! Smelly and dirty with some kind of moles inside which is unacceptable , i rang the reception twice for an exchange , he said ok but disappear like dont even care . We wont be back !

Nice big room and the hotel is in the perfect location.

All nice. Good location in Town

Well maintained and lovely hotel. Staff is very friendly. Plants in the lobby are beautiful. Thank you for making my ahort stay pleasant.

There is some street noise (mostly boisterous pedestrians at night/early morning) audible from rooms. I'm not sure if thicker glass could block out. This was the only drawback in an otherwise very pleasant stay. We would return and recommend to others.

Been to this hotel many times before in last 20 year's. From the moment we tried to check in the guy on reception although very polite tried to charge us again for our already pre paid room. Dispite me showing him the booking confirmation which clearly said "paid" he just kept say it wasn't and that although hotels.com says its paid he hasn't taken payment yet! 10 minutes later we was still going backwards and forwards showed him the bank transaction that had been paid from online banking. Eventually he looked at the correct booking to discover it was indeed paid! Waste of time. I had already requested a top floor room as previously had many times as we booked the best room type. Get told we was in a superior room which we clearly wasn't. Had requested tea and milk in the room as we don't drink coffee but nothing although like the payment he did spot this afterwards. Only 1 of the 2 lifts working and had been out of order for over a month. No tv remote. Room on 2nd floor And to top it all the maid lets herself in to cop an eye full in the morning! Not worth the money is the truth.

Staff was super helpful

The hotel was perfect. Walking to shopping and restaurants

Good location. Bed rather hard. Fridge not switched on and couldn't do it ourselves. Bathroom small and bath very narrow. Just used as a stop over en route to Holland so was adequate.

Really good stay for a 4 night break. Great location

Staff was extremely helpful!

Very clean spacious rooms with friendly/helpful staff. The breakfast was decent with a good variety of items to choose from and the location is excellent, one of the best areas to stay in Brussels for eating out, shopping, etc. My biggest gripe is the lack of amenities in the room, such as an unstocked minibar (Covid protocol that remains in effect here) and not even complimentary water bottles. You can order water by using the QR code but it will cost you. 4-star hotels in Europe normally provide complimentary water bottles as standard. There is no 24-hour menu a la carte room service, only the minibar service. There is no gym. Otherwise good for a short stay, though for me 4 days was pushing it.

The staff was amazing, they made us feel welcome right away. They helped us find local facilities and navigate the city. The room was spaced out well, we had enough space for three of us to pack and unpack our luggage without feeling cramped. The housekeeping staff did a wonderful job of cleaning our room. We never saw anyone, but their work was impeccable. Breakfast was great, the week day chef was so friendly and treated each guest like they were his only guest. great way to start the day. I highly recommend this hotel.

A

Nice hotel in a great location…. Great breakfast! Nice staff

The hotel was great and most importantly we appreciated the willingness of the staff to help us out

Nice and clean hotel. Very good location. Relatively simple breakfast.

I enjoyed my stay. The room was not completely clean and I found a hair on my bathroom floor that was not mine. Also, I left my earrings on the bathroom and one got lost probably when the cleaning lady went to clean the restroom. However, the breakfast buffet was good, the wifi worked fine and when I forgot a bag full of things at my room after checkout I was able to pick it up, and everything was in there. The location of the hotel is superb.

I enjoyed my stay. The room was not completely clean and I found a hair on my bathroom floor that was not mine. Also, I left my earrings on the bathroom and one got lost probably when the cleaning lady went to clean the restroom. However, the breakfast buffet was good, the wifi worked fine and when I forgot a bag full of things at my room after checkout I was able to pick it up, and everything was in there. The location of the hotel is superb.

The bed is one of the best beds I have ever slept in. It is wonderful. Also, the shower is great. However, the hotel itself I would not recommend. It is built on a busy road, in a very popular area for nights out and the sound-proofing in the building is appalling. You can hear people walk on the street, let alone drive or sing. Despite the inconvenience of this noise, the hotel does not provide ear plugs and as there were no rooms left in the hotel, suggested we check out at midnight when we were unable to sleep. You can also hear the elevator from your room and people talking in the room next to you. It really does not offer a sense of privacy at all.

The bed is one of the best beds I have ever slept in. It is wonderful. Also, the shower is great. However, the hotel itself I would not recommend. It is built on a busy road, in a very popular area for nights out and the sound-proofing in the building is appalling. You can hear people walk on the street, let alone drive or sing. Despite the inconvenience of this noise, the hotel does not provide ear plugs and as there were no rooms left in the hotel, suggested we check out at midnight when we were unable to sleep. You can also hear the elevator from your room and people talking in the room next to you. It really does not offer a sense of privacy at all.

Well located hotel with nice cafés around the corner. Hotel had a friendly staff and amazing breakfast with freshly baked croissants and pastries.

Well located hotel with nice cafés around the corner. Hotel had a friendly staff and amazing breakfast with freshly baked croissants and pastries.

The receptionist was nice and accomodating. Hard to find parking place. But the overnight stay was good.

Neat and comfortable. Friendly staff. Great bar area. Very convenient the location!

The stay was generally Ok with a few exceptions: 1) There was no clear time posted anywhere when the clearer should finish with your room. (came back to the room at 2:00 PM and it hadn't been touched) 2) Part of it was a building site. 3) Coming out of the lift someone left an open step ladder in front of it.

The stay was generally Ok with a few exceptions:1) There was no clear time posted anywhere when the clearer should finish with your room. (came back to the room at 2:00 PM and it hadnt been touched)2) Part of it was a building site.3) Coming out of the lift someone left an open step ladder in front of it.

Under construction, alarms went off all night then drill outside our window started daily at 730am....it was very difficult to get any sleep.

On the first look, the hotel would need some renovation, but luckily rooms themselves are in good shape.