It was good. Had problem with bed. Maintenance was able to fix, it took about two hours. He also vacuumed and dusted. The hotel gave us a discount rate.

Room was clean, comfortable and spacious. Breakfast staff was very helpful and kept food ready and stocked.

We were suppose to be here only one night but a snow storm in Illinois, where we were to travel next, kept us another day in St Louis. LaQuisha, the manager, was wonderful in helping us stay another night with a great rate and in helping us solve some other travel issues. There are some renovations going on in hotel but they did not hinder our stay.

Our room was clean and front desk was very helpful. Breakfast was good as well

Very good. Comfy bed. Nice bath.

Our experience was great, room was clean & confortable, staaf was extremely helpful, continental breakfast, coffe was great! I wish there was a jacuzzi, but the hotel is remodeling, so hope they will consider adding one Highly recommend

The front desk people are not very friendly. I booked through Hotels and the pictures of this hotel are 100% a lie. This hotel looks nothing like the pictures provided. There’s a terrible smell coming from downstairs and when we got to our room it has a lingering smoke smell and the floors smells like urine. I booked a room for up to 4 people and we ended up having 3 adults and a child in our room and they made a big deal about it and told us we had to pay them $20 in cash. Their hotel has NOT been serviced. There is no documentation anywhere that it’s up to date in servicing and it looks like it’s going to break down. The number one button is smashed in and the floor is actually breaking. The continental breakfast they claim to provide is just sad. A few pieces of toast, 2 bagels, some cereal, and a waffle machine. Coffee tastes like dirt and old crusty powdered creamer packets were provided. When we asked for clean towels, because one of them had a giant hole in it, the front desk person made a huge deal over it and we didn’t even get them. We had to ask again. Also the light above our sink went completely out, they never came to replace it when notified. There’s no cable tv, the lamps are disgusting, and everyone woke up feeling broken from how cheap the beds are. Provided photos of elevator, lamps, and “breakfast.” I was here for my best friends wedding and needed to be close to the venue. Which is why we booked this hotel.

I booked the hotel for Wednesday and Thursday i didn't show up on Wednesday but i showed up Thursday morning at 6:30 to check in. The clerk was extremely unhelpful with seeing if i can check in or if i could stay late because she doesn't know the status of the room. It would be nice if a customer is willing to pay extra to stay late and pay extra to check in early to work with a customer. But I guess thats just Baymont by Wyndham of St. Charles Customer service definitely not a good look.