Could not adjust room temperature (no thermometer). Was too hot and the only way to cool off was to open a window.

Needs maintenance. Toilet, extractor fan, door locks, door frames. Food was good, most staff very friendly . Rooms are small and bathrooms tiny

The lobby of the main building and their ads were good looking to impress you to book. But the actual room was significantly inferior. Also there was no refrigerator in the room. The service was poor. Our main reason for travel was to view northern light. We put our name on calling list if there was northern light during middle of night. There was only one day and they didn't call us. Our trip was wasted. We have to go again spending thousands of dollar. They said we have to put our name every night bit the receptionist didn't tell us that. If we were told, we would have done this. Don't recommend this hotel to anyone.

This is a very nice hotel, the staff was very friendly especially the staff and the restaurant

Excellent. Room very clean & staff are friendly

Very disappointing stay. When checking in for 3 nights clerk asked if we wanted to be notified about Northern Lights, of course we said yes. On a tour we were told by several they saw lights night before, we inquired at desk and they said you have to sign up daily but wasn’t told that. Our room had been updated a bit. New carpet, fairly new walk in shower but extremely loud. People above sounded like a heard of elephants every day and could even hear them talking. Doors slamming, floors squeaking, people walking in the building in general. We had to run the fan to drown out noise. Also, they provide an iron/board (??why) but no fridge. Very few outlets, had to put the tiny coffee maker and my phone charger on the floor. Would not stay again

Staff were clearly working feverishly to keep up with the traffic. It was difficult for them to keep up with the crowds. The omelet maker was new and it wasn't clear that the eggs at the self serve table (breakfast) was the $25 breakfast.

Rooms in worn down condition, es

Beautiful setting, beautiful check-in, lobby, gift shop and restaurant. Staff was very accommodating.

Beautiful setting, beautiful check-in, lobby, gift shop and restaurant. Staff was very accommodating.

very good

It was a neat facility with lots of rooms and cottages. It was a pretty view along the river. The restaurant wasn't open and the food choices were very poor. There was not a good breakfast available unless you like Starbucks for every meal. The bar had very limited hours and closed early. No one was very happy about the limited food available - it is a long drive or bus ride up there, and a 5-star meal would have been nice when we got there! No wildlife to see on the trails. There is not much to do there.

It was a neat facility with lots of rooms and cottages. It was a pretty view along the river.The restaurant wasn't open and the food choices were very poor. There was not a good breakfast available unless you like Starbucks for every meal. The bar had very limited hours and closed early. No one was very happy about the limited food available - it is a long drive or bus ride up there, and a 5-star meal would have been nice when we got there! No wildlife to see on the trails. There is not much to do there.

very good

Convenient location to Denali National Park

Very clean, neat and quiet property. Well maintained. Most of the staff is friendly.The dining options on-site were slightly high priced.No microwave or fridge in any room.

Very clean, neat and quiet property. Well maintained. Most of the staff is friendly. The dining options on-site were slightly high priced. No microwave or fridge in any room.

Staff was very friendly and helpful.

Staff was very friendly and helpful.

The hotel is over price. Everything in the room is too old and not very comfortable. The hotel charged me $18 for train station shuttle which is too much for me. Someone in next door of mine used marijuana, which made me sick so I had to request changing my room.

Reviews stated it had laundry facilities. It did NOT. Food was overpriced.

Not as described on the website. Way overpriced for the value. Another reviewer likened the rooms to a Motel 6 and I would agree. Tiny, old rooms with no circulation so smell musty. Provided floor fans to put in window, but have to shut windows at night since the sun doesn’t go down until after 10 pm and to keep out the outside noise. Walls are thin so loud hallway noise. My biggest disappointment is that Mt Denali cannot be seen from this area at all. This is an interior part of Alaska and while in the Denali National Park, the mountain is still 100 miles away and not visible except by plane. Biggest problem was staff shortages. The staff we encountered were all incredibly nice and helpful, but hotel was so understaffed that hardly anything was open. Meals were hard. The whole section with the Burger place, general store, and dinner theater were not opened this season. Only had the coffee shop, gift shop, and sit down restaurant and all of these had limited hours. The restaurant had limited seating. Two of our meals we grazed on snacks we had brought with. No restaurants within walking distance and hotel shuttle doesn’t run enough to be helpful or reliable. Also, nothing to do in area without car. No bike rentals, trails etc. Have to arrange outside excursions that provide shuttle service. Would not recommend.

I guess it's one of the nicest properties for that area and short drive to the Denali. It was August and in the 80's and no AC or fans. No refrigerator, no microwave..nothing and the restaurant was closed ALL day on Monday so we didn't have any food to eat except at Starbucks...which their machine was broken. No business office, copier or fax we could use. It was located on a stream which was nice and their bathrooms were updated and the actual reception lodge was nice but that's about all I can say. I was shocked at their lack of COVID precautions. If you into rustic staying, then this is the place for you.

The hotel was clean and very convenient. The rooms were also very nice with a river view. There is a trail behind the hotel and a deck to sit and enjoy the views. Very good experience overall.

I liked how it was right next to a river. There was a nice short trail along the river to explore.

The lodge was lovely with a nice fireplace. There was a nice full restaurant as well as a cafe, which was open on the day the restaurant was not. The rooms were comfortable and it is set right on the Nenana River. There are beautiful hiking areas only a few feet from the lodge. There is transportation back and forth to Denali from the lodge. Friendly, helpful staff!

Apart from the property what we really liked is their staff. They will go extra miles to help you out and are very accommodative. In our case Hyde (and others too) were very accommodative and helpful. Thanks

Nice lodge with very friendly staff. Good restaurant on site. Rooms are clean. The front desk is super helpful with luggage transportation and tour guidance.

Hotel staff is extremely friendly. They made phone calls in advance to notify the details. And special thanks to their flexibility in changing the booking date due to our change of travel plans. And the lobby is very comfortable for evening relax.

loved the serenity of the area in the mountains, food was short, but they weren't expecting such a full house. What we chose was very good!

Location

River area