This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.

the Flowers and plants

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.

My only negative on our room was the bed mattress. Very uncomfortable, otherwise great spot!!

get the sweet it's really nice for the money

The property is great for young families (under 10 years old) or retired people. Because there is really nothing to do during the day except be near the pool, you are not downtown so bus is needed. For that though the staff (Flavio Soares from dining, Front Desk Ines Santos and Faria Sousa) are great and always there to explain what and where to go visit items on the island. This mad the trip to Madeira enjoyable. Hotel Ownership: They are cheap! In all aspects, Food, we have food on the grill and the next day it is in the salad and on the buffet sometime two days on it. We had the same soup for five days, often I remarked either the fish was frozen or old either case it has no taste and was like paper ..most fish has texture and can feel the meat. Around the hotel we found repeating places where maintenance is needed has not been done. Direct beach access the hotel does NOT have. You had to leave the hotel and walk up a hill, then walk couple hundred meters and the go down a road and steps to get to the beach. All because the elevator they have been not repaired and has not for a long time. So Hani capped people impossible to visit the beach. This is NOT a 5 five maybe a three star.

The hotel is beter than most all in hotels. The decor, think 90's American country club. Hated the live music.

We’ve just returned from a fabulous 4 night stay at the Pestana Royal and we had a fantastic time.. from the minute we walked in the staff were welcoming and friendly.. The service and food quality in the restaurant was great, the buffet was clean, well stocked, plentiful food and lots of variety. Rooms were clean and comfortable. The pool area and pool bar were great, surrounded by gorgeous tropical gardens. We made use of the free shuttle to Funchal, great service.. would thoroughly recommend and will definitely return to Madeira to this or one of the other Pestana hotels.

Tho hotel is nice however the service needs to be improved. It would be good if the pool staff would require guests to keep the rules, which are on the wall, in and around the pool. We shared a room but needed to ask for soaps and towels reguraly. The provided pick nick basket was the same each day, and very basic. Some staff at the restaurant was quite rude. The shutter bus could run longer and all day long too. There are room to improve the entertainment in the hotel too. Overall we found the standard worsened since last year.

The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green.The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for.The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid.The views to the ocean are beautiful.If I were to go back to Madeira I’d more than likely book here again

The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green. The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for. The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid. The views to the ocean are beautiful. If I were to go back to Madeira I’d more than likely book here again

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

Not ideal - Too many old people. Everything caters to the older visitors

The staff were excellent as was the service we received at the Pestana Royal. When we did have an issue with our room, it was dealt with in a very professional and friendly manner and even followed up the next day by hotel management, which we thought was excellent.

It was very good, great range of food and activities.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.

Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.

Nice hotel but dining tables too close together in buffet dining area, it can’t cope with the amount of people comfortably. Hotel runs a courtesy bus into Funchal which is great as the hotel is a bit far out for a pleasant walk. The pebble beach is reached by a lift but not a pleasant area. Rooms are lovely, bright and comfortable except mattress is a bit hard but toppers are available upon request. Some of the evening entertainment was very good but the room was unattractive, especially as it was the only bar area. Gardens very attractive. In all a lovely hotel with good service and a reasonable cost.

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.

Perfect position with regular shuttle to Funchal Nice Hotel with good facilities and food

Overall ok stay, check in is at 3pm which isn’t really advertised anywhere online other than reviews. Free upgrade to a balcony room. Staff are friendly and informative. Bizarre bathroom situation in which glass separates the room with just a wind down blind but no door. Noticed a few ants on the last day in the room. Food and drink/ separate restaurants felt below standard. Pools was nice but can get busy to grab a space. Good views of the sea and access to the beach.

Overall ok stay, check in is at 3pm which isn’t really advertised anywhere online other than reviews. Free upgrade to a balcony room. Staff are friendly and informative. Bizarre bathroom situation in which glass separates the room with just a wind down blind but no door. Noticed a few ants on the last day in the room. Food and drink/ separate restaurants felt below standard. Pools was nice but can get busy to grab a space. Good views of the sea and access to the beach.

OK..... so I arrived and I got double booked, so was transferred to the Pestana Casino Park. I really liked the Casino Park hotel. Despite it being jaded and in need of a lick of paint, generally the hotel was decently maintained. The staff were excellent, although the service was just above average they made up for everything alse with a great atitude. The Maitre’d seem to have much of the restaurants well organized but their atitude was great. The bar staff were probably lagging a little but again their atitude was great. The only thing that messed up our stay was this wasn’t the Pestana hotel we were supposed to be in, looking at the reviews afterwards I think we had a lucky escape. If the Pestana Casino Park hotel could do the all inclusive same time next year we would book again and for twice as long. Sadly they dont :(. I’d reccommend thie Casin Park hotel to anyone - it’s not 5 star but great for a holiday). If somebody booked the Pestana Royal I would tell them to cancel based on being double booked. There were 3 other couples from different tour operators that had the same experience as us on the Friday alone.

The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.

The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.

Very enjoyable stay.

Really nice hotel. Good location, staff friendly and helpful. Good selection of tasty food, complete menu change each day

Having read an unfavourable review I did consider cancelling my stay here. Thank goodness I didnt. I requested a taxi through the hotel from the airport and although we arrived one hour early it was waiting for me. On arrival the check in procedure was quick and I was given a lot of information about the hotel and services.My room was comfortable and spotlessly clean with a lovely view. The bed was very comfortable with good quality linen.There was a large and varied buffet, frequently replenished. I also ate in the Italian restaurant and that was very good. The bar was a little lacking in atmosphere but there was entertainment several evenings. I also took advantage of the shuttle into Funchal town and also a walking tour organised by the entertainments team.I took advantage of a pilates class and a massage, both excellent.Travelling frequently on my own I sometimes feel invisible but the staff here were superb and I felt very comfortable. In particular Christiana in the buffet restaurant and the gentleman on reception who checked me in and out. I regret I did not note his name, but he rememberd my name and room number each time I had a query.I am hoping to visit Madeira again when hopefully it doesnt rain all the time, and this will be my hotel of choice. I only hope it is not so popular there will be no room for me!