Nice hotel but rooms need to be updated/renovated.

One of the grand old dames of Cebu. Still among the best. Conveniently located across the Cebu I.T. Park where there is a shopping mall and several restaurants and bars. *** The rooms are a bit dated though and a little renovation would be good.

1) The room condition is very old and toilet condition is very run down. Cleanliness is poor as well. I think really need to renovate and refresh the room. 2) The wireless internet connection is awfully slow. 3) The checking out queue is so slow. There is insufficient front desk staffs to cope with both check in and out guests.

Good hotel！

Have always been staying at these hotel before the arrival of NUSTAR casino. Need to upgrade the casino slot games. But most of all, hotel rooms needed some upgrade. Shower rooms too small and tubs (superior room) too high. Not safe..

Room 321 smells yucky (kulob) but we were so tired to complain for a transfer or even ask for a Lysol spray. From a late ferry departure to a not comfortable room, Everything that day didn’t go well…

I am a Hotel Executive Chef for over 30 years. I have opened 13 resorts and other hotels all over the country. I have been to Asia several times and stayed at 5 star resort several times. I am here to tell you that this property is one of the finest hotels I have ever stayed in, HANDS DOWN! From the very moment you get there the experience is exquisite. No wonder it is a 5 star Resort. The staff are wonderful, friendly, knowledgeable and eager to please your every desire. The food is second to none from the daily breakfast buffet in "Saffron" to the open air restaurant Azure to the upscale dining in the Spanish Cuisine AKA to the Japanese restaurant Kalma. Everything I had was delicious and presented well. The rooms are spacious, spotless and extremely comfortable. The grounds are beautiful and the activities are fun, well thought out and exciting right down to the fireworks display on Saturday night. It was my birthday the night I got there with my girlfriend and I was treated like a celebrity. I cannot recommend this hotel more highly. Absolute perfection.

I cannot say enough good about the Frontline staff! First class the whole way! I was let down however to the lack of water and hot water for extended periods and no desire by the hotel to show interest in any compensation for the lack of hot water.

* INTERNET WAS HORRIBLE, ALWAYS BUFFERING * except between 2am- 6 am

What I didn't like with the rooms weren't very good at all the beds were very uncomfortable there is nothing really in the rooms you're satisfaction there was no music the TV was so quiet you couldn't hear it it's stuck in a box the bathroom is that old the shower is one of the really old the management is just the same you have to stand in line just to walk into get your breakfast when you've got a a car there that you go in with it's just a pain in the ass I will never go there again and I would advise anybody else not to either

Overall good experience

Bad very low water pressure

Wifi was not reliable & AC wasn't working.

One night stay Great hotel Friendly staff

I was not made aware the fact that only three people in the room... I called and talked to the hotel and travilocity about the forth person, was told an extra 20 bux, but in fact they made me get another room for the two little girls... cost me 200 bux a big head ache

The lobby is quite large and is a nice place to rest. It is peaceful since the main door is well guarded and restful with some people going in and out to watch and be entertained. Excellent service too from the lobby staff. They’re there to serve but will stay away when they see you’re not there to eat.

Overall it was good but no hot water

Pool area not properly maintained and waterfall was broken (staff said had not been operational for over a year). Hotel and Casino was nice and staff very accommodating.

My wife was charged for an extra cup of noodles from the mini bar. Even when she did not eat them. She also said the swimming pool was not clean.

Just as advertised! Large rooms and excellent breakfast with a decent amount of restaurants on site. Would highly recommend

I’ve stay at Waterfront in Davao and it was as ok and could have been better and expected the same from Cebu. I was wrong, I was shocked this truly a 5 star hotel. Rooms and service was great.

Enjoyed my stay. Staff very friendly. Love the towels. So, nice to just walk out and taxi standing by ready to go.

Totally unorganized .. checkin 3 pm no checkin til after 5 . Sad ... needs renovating

was good.

good

Nice hotel near tech center, good rates, decent gym.

staff : nice and kind good facilities: old and room temp control is not working properly food: good

Property itself was fine, a little run down but liveable.

The best place to stay in Cebu city, especially those who want to experience Casino 😜

The worst experience in my over 1000 hotel stays As a travel affiando n travel agency owner Got so ill From there food they offered zero compensation or help I was violently ill and had to use towels just to get from the bed to the toilet and they wanted to charge me for cleaning and then they racked my credit card for an up charge on a room because the showerhead was only 4 feet high in a bathtub and when they moved me to a room where I could actually get wash my hair they charged me said it was gonna be a minimal charge and the minimal charge they put on my bill was $250 a day Absolutely the worst experience in my 35 years the pool you can’t swim in they’re too little children’s pools and they charge me for the meal that made me sick. I’ve been sick for six days ruined my trip to the Philippines going to Bohol Bellevue hotel where I received the best staff service n care of all including 5 star

good

The hotel is old. Hallways smell. Its an old building. Photos are better. Casino is okay a lot of locals beggars asking for tips watch out! The dealers also take tips when you win hands, very wierd. Never had a dealer just take a tip away. Shopping in hotel is bad. However its close to mall and very safe. Outside is very rough so dont leave at night. But security has dogs and metal detectors. A lot of Koreans.