There was no property manager on the property and there food trash left under the sink on kitchenette, very dirty. I got no manager help. I think I should receive complete refund instead of partial refund.

Probably will not stay again.

VERY, DIRTY.

The room I was given looked like a room from the first 48! Big stains on the carpet, blood stains on the wall, bathtub looked like someone was jack hammering in it, holes in the kitchenette area that was filled with glue. The floor and fridge looked like it hadn’t been cleaned in a long time. I went to the desk and got a full refund and booked elsewhere. I will post pictures if it allows me too

Wry noisy due to lots of kids running up and down the hallways. Other than that okay.

Absolutely disgusting! People hanging out in the parking lot. Kids hanging out the windows. People following you into the elevator. I checked in and then checked right back out. I had to sleep in my truck. The hotel staff was excellent!!!

Needs updating…. Shower curtain rod looked attached to wall… Carpet badly stained Large room Comfortable bed Friendly staff Plenty of parking

The woman at the desk asked for my name. She said I did not have a reservation. I showed her my Hotels.com confirmation email. She said, wait a minute and walked out of the office. Ten minutes later she came back with another woman. They did some stuff on the computer and said my reservation has been cancelled. I assured them I had not cancelled. So one of them ran for the stairs saying she was going to look for a room, while the other worked on rebooking me. The woman came back and said room 211 was empty but still needed clean sheets and a wipe down. Meanwhile, my mom desperately needed a restroom. The desk woman said they didn't have one, but the one that found the room said she would find her a restroom. She escorted mom down the hall, unlocked a guestroom, and walked away. My mom found her way to the toilet in a room that looked like a family with kids lives in there. The room was full of stuff, but no one was home. We finally got keys to room 211, but they said it still needed to be cleaned and they would call when it was ready. We waited out in the car. During the 90 minutes waiting we watched the woman from the front desk take two joint smoking breaks next to the front door. We finally went back in. She acted like she never saw us before. I asked how the clean sheets were coming. She said the room was ready. There was a strange smell in the hallway as we approached the room, like drugs. The room itself was fine, clean, and comfortable, but I would not book here again.

The staff member that checked me in was very helpful and friendly. Made my stay more enjoyable

We suffered bed bug bites.

its proximity to the highway

General reception was bad first day was alright checking in but in the morning no one was in the office to talk to know my way around

hotel was really filthy... even outdoor areas very littered. aND unkept the sign to find hotel ( the location was behind another chain hotel ) was not lit up so really difficult to find. yet Andrew at desk was helpful to help find it. the corridors were absolutely filthy. EVEN even bathroom had soAP scum still evident in tub alcove... tv did not work , wall paper thin with a very noisy neighbor to the left of my room , they argued and spoke loudly. Even with BABY CRYING IN THEIR ROOM...

Good for business days or an extended stay but not really recommended if you have kids not much amenities

Very very dirty and expensive for the awful status it is!

Close to where I was working.

When enter hotel it stunk as getting on elevator my husband killed a roach. After 15 hrs travel all wanted to do was rest. Was to tired for what was happening. The room was old and had horrible smell. Was very uncomfortable to go to sleep. The floor was dirty furniture was discolored and looked like never been clean. Under air unit was super dirty. Couldn’t hardly get no rest. Was to tired to deal with front desk, but couldn’t get rest of the horrible smell in hotel and room.

The stench was terrible because there are cooking facilities in every room. However there is no exhaust so people crack their doors and the smell goes into every room eacht time the door is opened.

The hotel was overbooked and they had no rooms available at any of their three properties. I was left on my own to figure out a place to stay. Incredibly annoyed and angry with Expedia! I hope I don’t get hassled getting a refund!

I found the room adequate and smelled like smoke. Hotel guests were smoking in front of the hotel doors.

Property was awful. We checked in and an hour later found a new hotel and checked out.

The ladies at the front counter were lovely, helpful and kind. It's an older property that needs upgrades. You could tell the hotel had seen alot of turnover and had not been kept up at all.

This place smelled horrible. The staff were very nice but the heater in the room was very noisy. Recliner didn’t work. Bed not very comfortable

The bedsheets where very smelly of cigarette which means it was not washed after the last customer. Dirty isles. Too many homeless like people smoking at the front of the building all the time

Had a horrible experience. My TV didn’t work and when I went to the front desk to get help I got an attitude.

Booked a stay here because it was very close to my office and other hotels were booked. I prepaid through Expedia. I had a very late cross country flight and knew I was going to be in after midnight and would not be n until 1:30am, so I called the hotel a day earlier to confirm the late check inThey told me that they would note my account and that everything was good. I arrived at 2am and went to check in and they did not have a room for me. They were quite rude and told me that because I booked with a third party (Expedia) that the room was not guaranteed. I told him that booking and paying for a room absolutely should guarantee me a room. He told me that I need to go find a room somewhere else. Beware booking a room with them through Expedia, because apparently it doesn’t mean anything to Extended Stay. I spent 45 minutes outside trying to find another room. Had to Uber across town after finally finding the last room in the area. Spent a lot of money going back and forth to the office that was not expecting. Not only did they give up my prepaid room, they were very rude about it. Never going to Extended Stay again.

Had to leave because of bathroom issues. Toilet overflowed Nobody to repair. Had to change Hotels because no rooms were available. They refused a refund even when they knew we checked into another hotel. Manager very unfriendly and lied about the situation. We are discussed in our treatment and will do anything in our power to let people know to stay away from this hotel

Staff was very polite. Rooms clean quiet safe

smelled like dog pee in hallway and smoke in room

The room was OK except that the bed looked like someone had slept on half of it. It was late, no more rooms were available. We got clean sheets from the front desk and changed the bed ourselves. An assistant manager said she would give us a partial refund through expedia, but we never got it. The hotel does not seem well kept.

I had reserved a room with a king size bed. They didn’t have any kings, despite my making a reservation well in advance and checking in right at the 3pm checkin time. It took them 15 minutes to determine which room they could put me in. They had a sheet of paper with a handwritten list of room #’s that were ‘clean’ (from housekeeping?) but they had no idea which rooms were what. They finally gave me a queen room and the key didn’t work until I slid it in and out about 5 times. I needed to do that any time I tried to get back in the room. The sheets on the bed had a hole in them, the room & furniture were dusty and old, the bathroom was filthy (I found garbage underneath the sink). While the room was equipped with a kitchenette, it had no dishes, utensils, nothing to cook with. Also not the cleanest. At night, I could hear the woman next door yelling at her kids, animals barking, and what sounded like a clock radio going off in a room with no one in it. I was only there for 2 nights and under a time crunch otherwise I would have looked for another hotel. I guess the good news is they claim they adjusted the price of my room since I didn’t get a king. Haven’t completely confirmed that yet. Hotel condition etc very disappointing considering how expensive hotels are these days. Was planning to mention this to the front desk clerk when I checked out but she didn’t seem to have any interest in asking how my stay was.

Expedia did not send my reservation to the hotel. It was not in their system. Fortunately a room came free while at the counter. I may never use you again.