It was an easy place to stay .

Overall good missing few tips no Netflix or Prime I requested a wake up call and they woke me up an hour later 🤔 dinner was average had the boar sauce pasta and was old to me. Asked for a charger and there was any. Bed was comfortable room nice

Hotel and staff brilliant but my disappointment was no English Channel NOT ONE to listen to news, I know it’s in Italy but that’s not an excuse

There was no air conditioning in our room the phones didn’t work and there was no hot water!!!! After several phone calls (from my cell) they finally admitted there was nothing they could do! At 11:30 pm they offered me a new room! My wife was already in bed! We did not move after 2 more calls a fan was delivered. I talked with staff in the morning and there was nothing they could or would do!!!!

I stayed here for business, initially making a 4 night booking on Expedia. I purposely chose the Flexible pay at property rate, in the event of my plans changing. After my first night, my plans did indeed change, meaning I would only need a 3 night booking. I explained to the hotel who said this shouldn’t be a problem to amend but to contact Expedia. Upon contacting Expedia they mentioned the hotel must change the booking. The hotel would not change the booking and insisted I would be charged for the final night which I would not need. They would not budge on this, being incredibly stubborn. What is the point in booking pay-at-property on non-advance flex rates.. clearly none. As well as going back on their word.. This bad practice of “cutting off their nose to spite their face” was effectively “well, we’re going to charge you because we can”, taking into no account my reason for booking non-advance purchase. It’s really a pretty poor show, for an otherwise nice hotel. It really has left me wondering that when I’m next in the area, if I would stay here. Be wary when making any sort of flex pay-at-property rate at this hotel; they probably won’t honour it and that’s a real shame. Taints my experience of visiting beautiful Tuscany.

Good hotel on the outskirts of Siena, that offers ample parking, along with a good sized pool, for taking time out. Great staff that are happy to help and make your stay as good as it can be. Rooms are both tidy and spacious, offering every detail that you may require. With it only being a short taxi ride in to the centew if Siena, this is a good location to saty at during your visit.

Fabulous stay. Staff are very friendly. Hotel is out of city center but has a great pool and restaurant on site. 12-15 Euros for taxi into town. Highly recommended.

We stayed at this hotel to be close to the hospital where our daughter was transferred in an emergency situation. This was not a planned visit for us - not a vacation. The staff here was over the top considerate and accommodating of our situation. It’s also a lovely hotel with a beautiful pool and great restaurant - I’d highly recommend this hotel!!

Wonderful!!!

The check-in experience was exemplary! A new way to welcome weary travelers! The staff were completely customer-focused at all times and made our experience there amazing. The facilities are clean and extremely well appointed. We will be back and definitely recommend!

In general it was good. Free parking was nice and if you have a car then getting to the "Old City" was very easy.

A

everything was great thank you

What I liked about this property that it has a complimentary parking for the guests.

Room was clean, comfortable and staff was friendly and helpful.

Typical room in chain style hotel, nothing bad, but also nothing special. Just enough trying to justify the price.

We enjoyed our stay there

Hotel great, challenge is location, easy to get into town via bus but after 9.30 pm no bus available back and finding a taxi a real challenge...

Very nice and quiet hotel. Close to Siena and perfect for going out to see the beautiful Tuscan countryside.

Amenities listed air conditioning and we now understand the government doesn’t allow air conditioning at the end of April but it would have been helpful if that was noted as it was a major reason we booked this particular hotel. We were promised a fan that never arrived, perhaps due to language challenges as we were Americans visiting Italy, which is on us for not better preparing ourselves to communicate effectively.

We had a great time.

We like so much, we booked three more nights.

It’s definitely a very comfortable place- nothing fancy about it. They are definitely good with Covid control measures. There is an outdoor pool which is nice in case you prefer sun bathing to wandering around beautiful Siena. Breakfast is descent and staff are nice and friendly. One thing: the distance from downtown Siena is realistically 20 min or so- but it’s an easy / nice ride.

The hotel was new, well equipped, great staff. Extremely comfortable. Not the best location, but good value for the price.

Nice helpful front desk people, clean and tidy room. Nice outdoor pool.Big and bright lobby Stylish decorated.

One night stay. Bed was great, room clean... the only thing that disappoints is breakfast. I understand it’s tough covid-19 time, but it’s not an excuse to limit food so badly.. looks like hotel is looking for savings on food.

In these strange times, Four Points by Sheraton Siena did all that they could to keep travellers safe - social distancing, hand sanitiser available everywhere, staff in face masks, floors marked out to ensure people queueing kept apart. The staff were really helpful, going out of their way to help. The pool ir gorgeous, rooms spacious and well-appointed, breakfast has a good selection. The only faults were no coffee in the bedroom, only tea, and the limited menu i n the restaurant in the evenings - but the latter is due to COVID so can't really be helped.

The staff were really good but the room conditions we had was a bit stressful as AC didn’t work in room and than we were moved to another room that AC still didn’t work, the shower flooded the whole room and no full length mirror and tv was not working.

Superbly maintained hotel. Helpful staff, lovely food, excellent pool.

Nice hotel but the location is not the best as there are not many places near by. Restaurant wasnt open for lunch or dinner when we stayed so we had to get snacks from the reception which were quite expensive. Room was very clean and comfortable.

The property was very clean and the pool was very welcoming. The staff in all departments - front desk staff, restaurant, pool, maintenance - were all helpful and accommodating.