Very good stay in Funchal and the hotel was the cherry on the cake

Beautiful building and surrounding area, close to the promenade and bus stops

Hotel was very nice. We had a great corner room with large opening windows so felt as though we were outside. Had view of mountains and of the ocean. It was also very large by any standard. It is not ocean front, but that is not so important as there is no beach in Funchal and our room had an ocean view. Only slightly negative observation was lack of things one usually sees in hotels e.g. no water bottles, no lotion..But that slight defect was overwhelmed by the quality of the room.

Amazing hotel, great location and staff. Beds were a bit firm, but apart from that we all loved it. Lovely place

Delicious, abundant breakfast buffetWe would return to this hotel.

All the staff were very helpful and friendly. Only faults were the beds were hard (got a topper fitted) and the dining room is very congested at times. Overall a great stay at lovely hotel.

The staff were amazing, helpful, friendly and genuine, breakfast was delicious with so much choice. The pool was really relaxing with jacuzzi option integrated. The gym equipment probably needs updating in the near future but we happily used it. The entertainment was very nice, top quality and varied. I think the only thing I would have liked would be to get the room floor moped everyday as I noticed dirt and dust from unpacking and coming in with shoes the day before, I felt I couldn’t walk barefoot, just a small detail. Drinks are expensive at the bar as expected. Parking arrangement was great, free and available every time, first come first serve basis. Towels were changed everyday and the linen was changed once while we were there. We would definitely stay there again, in fact we are in the near future.

Pool and Spa

A fantastic NYE break in Funchal. Hotel was good, only issues were very hard beds and aircon not working properly

Everything about this hotel screamed comfort, a very enjoyable stay which was great value.the indoor pool was a particular highlight, along with the sauna. Breakfast buffet was vast.

The hotel had a delightful breakfast, room, pool, spa, location. We were able to walk into town along a single flat road, There is also free parking directly outside the hotel. Slightly hard bed, but this can be forgiven.

Great hotel with very friendly staff. I made request ahead of time and they were able to accommodate me. Thanks. Also I got early check in as the room was ready. Beautiful grounds with outdoor pool large patio and big heated pool/hot tub. Top floor terrace with 360 views of the surrounding area. Really one does not want to leave. One issue is the noise from the street level especially if there is a loud motorcycle passing. Overall minor issue. I would also appreciate maybe coffee tea making machine in the lobby as there is no kettle in the room. I like to drink hot water and going to the bar each time is not convenient. The room has a safe mini fridge that actually works and personalized message on tv upon your arrival. I thought it was a nice touch. I would definitely recommend that hotel. Also worth mentioning the airport bus stop is just on the other side of the street. 5 euros per person will take you to the airport. Easy and convenient. Bus stop #12 of the aeroport transport line.

Great location for the city yet out of it enough that is was slightly more chilled. Waking up to the sun rise over the sea every morning was lovely. Staff were all incredibly polite and helpful.

Lovely hotel. Very convenient close to Funchal centre and the lidos

All right, beautiful room with sea view, hot indoor swimming pool, good breakfast

I had a room with a view and the view was incredible! Solo travelling and felt safe while there. Bed was super firm and I found it uncomfortable (only downside).

Property nice / great staff Many senior guests / found it strange their were NO safety bars in the showers since the floor was very slick when wet

Good location

The staff is very good. Evening music is also good. I was there on a business trip and found the hotel to be the best value for price. I will use this hotel again. FROM JAPAN Thanks☺

Very nice hotel , very friendly staff!

Everything was just as we expected

Great stay! Walking distance to restaurants,casino and 20 Mins to centre Funchal . Amazing staff ! Special big thank You to the young gentlemen in the evening bartender) (Andre) ….. totally recommend this hotel

Hotel with 2 swimming pools, room very big and comfortable. Hotel very beautiful and clean. Staff kindly and always available. I advice this hotel

Great service and rich breakfast

Great Hotel with friendly staff and the possibility of an amazing ocean view from the room and if you aren't lucky enough to have such a room you can go to the rooftop balcony which is open to everyone. The only downside to the hotel is the absolute horrible coffee that is available at the breakfast buffet which otherwise is nothing short of amazing. It is however possible to order a great cup of coffee from the bar after the breakfast buffet closes or a bit before if you catch an employee prepping the opening of it :)

The walk into Funchal is 20min, slightly downhill and tiring when walking back uphill. Public transport is out side the hotel and also just near Reid's hotel.

Had a great overall stay here, staff were super friendly and helpful and not a far walk from downtown.

A great spot for honeymooners and seniors looking for a quiet spot with great dining within walking distance.

Hotel was nice and clean with bigger room then usually have other hotels. But hotel rooms have very bad air conditioning systems, in room is very hot and there is no option to change A/C temperature at all. And we have very bad experience with one waiter which we reported to hotel reception, he was very stressful and rude and his behavior was like he is some boss of the hotel with his own rules about small details in breakfast and dining area.

We had an enjoyable seven night stay at this hotel, we got a room with a nice balcony on the fourth floor overlooking the ocean, the room was fine and had all you would expect, one thing missing was a kettle but that was rectified quickly after asking if we would be able to get one, breakfast was excellent with lots of choice of cereals, fruit, various breads and buns and a choice of cooked foods, coffee was good and plenty juice, the hotel is about a 20 minute walk into central Funchal or you can hop on a bus, the hotel will also sort out airport transfers for you for about 35 Euros in a taxi, there was lots of other things we never got around to using like a couple of swimming pools and a sauna

The hotel was beautiful, staff friendly, breakfast delicious!

We found everyone at the hotel so lovely and approachable. The staff were so nice and the hotel has everything you need. Pool was so nice and the entertainment was a nice little touch each evening. We liked it so much we have booked to return next year.