Beautiful area

The property referred us to the on site spa. Was told that they highly recommend the spa. This is not a spa- this is a dirty cheap shop that claims to do massage. Requested the hot stone massage and all the massage therapist did was complain about how hot the stones were and she was unable to touch them. This was such a unprofessional place, they changed the location of our masage 10 minutes before our services the only way I found out was because I called to confirm. Had us fill out paperwork, which the therapist never ever went over with us. the location is in a back room of a store which is loud. I called the marriott and was told they would call me bck which never happend.

I stayed from July 28th to 30th. The staff are incredibly friendly and helpful. However, the following 3 problems were what I encountered: 1. There is a smell of cigarette smoke in the room. I asked to change rooms but was refused. They said there were no other rooms. 2. The bed is too old. The center of the bed was bent. 3. Only valet parking is allowed, and sometimes you may have to wait 10 to 20 minutes for return/pick-up. As you know, this is not a cheap hotel. Definitely need to improve problems #1 and 2 that I had.

Enjoyed our stay! Staff was great and property was a lot of fun with the events they had. Great location as well!

It was a great weekend. Love staying there.

Staff was very courteous. Completed check in in few minutes followed by valet parking done in few minutes. Suite was clean, everything as expected.

Staff was very friendly and helpful, and allowed us a late check-out which was a life saver. The location can't be beat and the valet parking was very convenient. The view from our room wasn't great, and since the windows were mostly covered by trees the rooms were quite dark our entire stay. This was fine, maybe just not ideal.

Great hotel

Nice room.

10 am checkout put us 2 hours ahead of schedule. Had i known at booking , i would of planned accordingly.

This is our 4th time staying at this resort. We love the location, the pool area and how well maintained the place is. Both mine and my wife’s complaint this time was the bed itself and pillows, we have never slept worse in a hotel then this trip… besides that, everything else was great.

Valet was a little pricey but worth it, we walked to the brewery and got some food and used the discount provided by the property which was nice.

Toilet too low. All else was wonderful!

Seamless check-in. Amazing and helpful staff. Super awesome suites.

loved the 2 bedroom and a living room, had a great time. Keep up the good work

Beautiful resort. Had great time skiing here!

Location, location, location! You couldnt beat the location at the bottom of the gondola. Base camp pizza is awesome. The price was reasonable considering the location. Overall, a wonderful experience.

What a great location. Walkable to everything including the gondola. Restaurants at every corner. Perfect stay and location for a ski getaway weekend. Staff and as super friendly and helpful. The snowshoe excursion was so great and Kristen our guide made it so much fun.

Client, comfortable, great location. Friendly service.

Great location and friendly staff. Spacious.

No one at this property is customer centric. The customer service was horrible. Step out to Heavenly property and the customer service is AMAZING. Inside this property and they are short, abrupt, and rude. They aren’t even interested in trying to make the experience one that would be enjoyable. Every conversation was what they couldn’t do or wouldn’t do. This is the second time we’ve been to Tahoe and we wanted to stay near the Gondola but other than proximity, it wasn’t worth it. Marriott should be checking this property, time share or not.

The property itself is very nice. That said, not worth what we paid. We were only given a queen bed and for the cost would have thought we'd have a King. We requested it and the property was booked solid. Our room was also not ready when we arrived. The valet service was good and well worth it if you're checking in for a single night or two. Not dealing with the parking zoo of that area is a god send. The phone valet system they use also works really well. That said, our next time will be a VRBO most likely as the value just isn't there from our view

Location is excellent. Amazing places to shop, eat, and play. Pool and Hot Tubs are spacious and relaxing after a day of skiing. The room was much larger than I had expected, and my friend and I took full advantage of the large living room, kitchen, balcony, double sink with jaccuzi tub bathroom, and on and on. This suite was sweet!

Great place to stay when skiing at Heavenly. Clean, comfortable rooms. Nice property. Hot tub was great after skiing. Fun being in the village with all the stores, bars, and restaurants. The gondola is literally just outside the door. Do note that Heavenly is very quick to close the gondola if the winds pick up even a bit. There is a shuttle over to the other base area, but the line for the shuttle gets long very quickly and this because a real pain. The only thing negative about the resort is the $35 per night charge to park your car. Is that really necessary? But we will be back because it's so nice to be right there.

Beautiful property right in the heart of Heavenly Village with easy access to gondolas if you plan to snowboard/ski. We stayed in a one bedroom which was a great size, and included a full kitchen well stocked. The tub was huge and had great jets. My only two complaints are the bed was a bit too firm for my liking (didn’t feel like a true Marriott heavenly bed) and the fireplaces have a timer on them that go off after 30 mins. We also had an issue with housekeeping not bringing up a pack n play for several hours. It took 4 phone calls for it to finally arrive. Otherwise, great property in a great location and I highly recommend it for families. P.S. the pool is heated and the jacuzzi is running in the winter, even in the snow. Bring your suit to enjoy!

Got studio for handicapped, though I have made reservations for a normal room

It was a really beautiful place. We had the room overlooking the pool but it was amazing for the 2 of us. We had a large bed with a full kitchen with all the kitchenwares provided, even down to a rice cooker I think! 5/5 stars for me on everything. There were a lot of shops on the perimeter of the residence inn. It made our short 2 days 1 night trip a whole lot memorable, thank you Marriott!

The elevators were a minor problem

Rooms are outdated

Excellent property Room well equipped for cooking. Bath spa tub difficult to enter for someone 75 years old. Preferably a shower but very clean and welcoming

Was expecting a hotel room and walked into a really nice 1 bedroom suite. Great place in every way

Great place to stay!