I was on the first floor & I found the hallway noisy

Pool was freezing, breakfast was a preselected and minimal buffet. Staff was very unhelpful. Handicap parking is very minimal (2 spots)

Room was clean and the bed was comfortable. My kids enjoyed the pool and hot chocolate option on the coffee machine at breakfast.

Lovely hotel. Great for our stay in Moncton. Only downside was that the cable tv in the room kept cutting out.

it was close to shopping.....the television did not work all the time....cutting in and out all the time....toilet had trouble flushing

Just a lot of people drinking outside and empty liquor bottles everywhere.

Clean, efficient ,

Was there for a short stay. Room was clean and beds were comfortable.

The front desk clerk that I dealt with was great. The other lady was on the phone asking “if any safes in the hotel “actually” worked - I would imagine if a safe was important to someone that that statement would be jarring. The morning desk clerk was great as well

Need renovations. Mold on the shower curtain. A bug in the bathroom. Bad smell from the carpets upon entering.

The staff was very helpful and friendly

The room plumbing was clogged. However, staff did come and take care of it. Staff not very approachable.

We have been there many times and always returning.

Had an excellent stay and the staff was amazing will definitely be staying there again!

I'm not the type of person to leave negative reviews but my first night I was working at the desk in my room and saw a mouse run from bedside table to behind the tv furniture. I freaked out and went to the lobby to let them know. I couldn't stay in that room and it was late at night so I decided to stay that night. The receptionist was surprised to hear my story and was very accommodating. She put me on the highest level of floor and told me she would put a note for the morning to have their pest control person to come in. My second room was ok, didn't see any mouse but had the reflex of looking behind the tv cabinet and saw mouse traps. I was supposed to stay two nights, but I barely slept (multiple factors, the mouse, work, traveling) and told this to a friend and decided to go stay with her instead for my second night. I was encouraged by friends to let other travellers know of this issue. Don't leave any food out and close all your bags when you can... The bed was comfy but my mind was not at ease

Pool water way to cold also water in shower Luke warm

Very comfortable with friendly staff. We liked the close proximity to the mall and Tidal Bore Park, easy walking distance of 30 minutes or less. Stairwell door to lobby needs signage reminding to guests to open it slowly. My husband was almost knocked over by someone barging through. Area behind the hotel looks quite untidy - old mattress and other garbage left behind creates an unsightly appearance. Wonder if the are any plans for this area?

Was great stay!

Excellent service at the lobby thanks

Very pleased and courteous staff

From the moment we got there til we left our stay was overall positive.

Amazing staff.

Went with a hockey team. One room had two mice, another room had balls of hair all through the bed, another room the tub wouldn’t drain because of all the hair in the drain, blood splattered on one of the room’s walls. Also everyone had cold showers, and a lot of the deadbolts on the doors wouldn’t lock. Will never consider staying there again

Brought a team to stay at this hotel. Between the mice, stained walls(appeared to be blood), hair in bed, smelly duvets and drains that wouldn’t drain it proved to be a pretty terrible stay. A refund was not even offered to the man and his wife who found 2 mice in there room. Won’t be staying again.

No hot water due to an issue the hotel was aware of, and no appologies, no information until we informed then. Was told they did not know, but when compensation was requested, front desk confirmed they knew since the Friday that the issue would not be fixed until the Monday. Freezing pool. House keeping lacked changing soiled sheets, and made the bed with the sheets. Was not our first time there, but with so many other choices around, this is not the kind of service I have to deal with.

Check-in was quick and painless, beds were comfy, bathrooms clean. Breakfast was great and well-tended. My only complaint is there was no hot water for the shower on Saturday morning (downright frigid and unpleasant) and Sunday morning (tolerable, but not great), which made not a great start to either day.

The property is really starting to show it’s age. Had stayed in this same room pre Covid. Always liked the layout. The couch has tears and leather wear on the backs and cushions. We heard running water all evening like there was a leak but after several attempts to find the source but could not find it. We realize that with Covid some things can get overlooked but these rooms do need some updating. Cleaning practices could be a bit more attentive.

Carpeting in the rooms was wet and dirty, we had to wear our sneakers the entire stay. Staff were not helpful or friendly at all.

Nice place

Has all the amenities you need! Great location!

Nice property, kind staff.

The television could use an upgrade as well as the bathroom