Lovely boutique hotel…in a great spot for exploring old Bern. We loved it! Our only disappointment was the Expedia amnesties stated free parking off site, that is not true, as we had to pay, the hotel gave us a small discount.., would not honour what was stated in the Expedia description.

Could provide better parking instructions

Great location. Easy to get to on public transportation. Room was nice and clean. Bathroom was spacious. Front desk staff was helpful and friendly. Would definitely recommend staying here!

This was a great hotel in the heart of Old Town Bern. The staff was friendly and helpful and the room was charming. If we return to Bern, we would stay at this same location.

Good location.

This was a unique spot. The hotel is small but has put a great deal of effort into making it look quaint and interesting. It is right on the main street of the old town and the area is easily walkable.

Good location, service and courtesy.

Spent a few days exploring this part of Switzerland, this is a nice hotel on the edge of town. Older hotel so the rooms are a nice size. Staff are very friendly and helpful. The only comment I have is that a few more plug sockets would help!

Our room was at the top of a long flight of stairs after the elevator ended and there was no one to assist us with our bags. Upon entering the room we could not turn on the lights. After the one staff person on duty investigated it turned out that a breaker had been tripped, and had to be reset. All seemed fine. However, when we returned to the room in the evening the electricity was out again. This meant the power to the room could have gone out at any time, and the hotel management and staff leave overnight! We could not stay in the room. The person on duty was not very helpful in finding us a new accommodation, and Hotel Belle Epoque did not offer to compensate us the difference in cost between a long reserved room and a same day reservation at a different hotel. While we waited for a taxi another guest told us their room had no air-conditioning (when it was 36C out!) and that they had "had a rough night". The property misrepresents itself, the staff are inexperienced, and the establishment overcharges for the services it provides. It is straining to be a two-star hotel, and it strains credulity to think that any travelers would pay the money this establishment charges for the poor services it provides. Avoid it if you can!

Very nice and good experience

Perfectly adequate.

Excellent location. I had a nice and quiet room and most of all, the staff was very friendly and helpful.

Delightful hotel in the heart of a delightful Capitol.

This hotel was very clean and located in an incredibly safe area. There were pastry shops and restaurants all very close. I would book here again for sure and hated to leave!

Great stay as part of a long trip across Europe. The hotel and our room were fantastic. Great location.

If you're not staying here during your holiday stay in Bern, you're not doing yourself any favors! This place is absolutely BEAUTIFUL. Quaint, vintage art nouveau vibes complement the beautiful setting in Bern's historic old town. The hotel was gorgeously ornamented for the holiday season, clean and tidy, the staff was homey and friendly. Our stay couldn't have been better!

The location so close to the city centre and close to great views over the city

A lovely hotel in an ideal location. Very comfortable and clean.

Great location at a reasonable price. Street noise was much louder than expected, and without AC on warm days and evenings, the windows need to be open. We liked using the free transport pass we received from the hotel to get to all parts of the city quickly.

Great classical style hotel. They gave us a free upgrade on arrival and all staff were very friendly

This was an excellent hotel and stay. Anna at the front desk was wonderful and gave us ideas for where we could visit, a few coupons, and made our stay most enjoyable. We will return!

Ideally located for a short stay in Bern. Quiet and very comfortable with a good breakfast.

No air conditioning was a bit of an issue as we stayed here on an extremely hot summers night. We were also disappointed that in a hotel with lovely room views over the street, we were greeted by a brick wall at the back of the hotel. The hotel charges the same price for both views! We had requested a street view but this wasn’t granted.

Business travel

The hotel is old, which is part of its charm, and is clean and well maintained. There is no air conditioning, and unfortunately I was there in the middle of a heat wave, but I assume they don’t normally need air conditioning in Bern. I don’t hold this against the hotel as I’m sure most hotels there don’t have air conditioning. The location was great and the staff was very friendly.

Don't trust them, i recommend you go and book a real hotel but don't go with this company. They keep charging you for no reason and you end up with €200 per night.when you trying to book it comes up with $136 per night and parking is included but its not. They send you somewhere else to park and you have to pay for parking by yourself. Also you can't find their apartment at all because their direction is not clear.

This is a small (17 rooms) hotel located in the heart of the Old City. The room was comfortable, attractive and well kept; but no AC that I noticed (didn’t need it in April). The staff was helpful with all our needs; and unflaggingly cheerful.

Large and spacious room with great bathroom. Good WiFi but no AC. Perfectly located hotel in old town. Helpful staff. Room felt a bit worn down and old but still clean.

Great location, clean, good service. Remember, there is no AC but they have good fans so it was not a big deal for us.

Clean and good reception service

The hotel looks old, but it is comfortable and very good located

Never again. Very uncomfortable hotel with old rooms and furniture