The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.

The facilities and amenities were wonderful and location was good with easy access

Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.

Great place

They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!

Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.

Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.

Excellent location with everything you would need

We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.

Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.

Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.

This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day

Terrific stay. Beautiful hotel. Sea view to die for.

see the ocean and the sun born everyday

Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.

Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.

This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.

Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes

The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk. There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian. Overall it is a great place to stay and I would most definitely recommend it.

Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.

Location is good, very very quiet which contributes to relaxing feeling. Very beautiful surroundings too. However don’t expect a 5* experience. It is a solid 4* at best. Stuff is polite and welcoming but won’t stray from a narrow set of responsibilities. The food in the half board dinner and breakfast is good but not exceptional, it has enough variety but will not blow you away. The rooms are ok, good size LCD screens and generous size area with a good ocean view from most rooms. The beds were disappointing - very very firm (gave me a back pain). The pillows and the linen were just ok and cleaning was just passable (There was a lot of dust left on the bedside table for example, pillows were not straighten or arranged nicely). So don’t expect a 5* experience and you still can have a great holiday. Madeira is beautiful island, and the weather was surprisingly good - not hot not cold - just perfect. So you will be more than satisfied with your holiday but you will find the hotel itself slightly lacking the 5* monicker compared with mainland, UK or even the canaries. Hotel itself is pretty but cracks are showing here and there.

Spacious rooms and lovely pool and grounds. Decent gym for a hotel. Very good staff - friendly and efficient. Good selection of buffet food at breakfast.

We had a great time in Madeira, but we were disappointed with this hotel. On arrival, there was hair and nail clippings on the bathroom floor. Our mattresses were really uncomfortable. They felt as though there was a thin layer of cardboard on top. Air conditioner was broken and after three calls to get this fixed, I was given a fan and was told they were ordering a part. When I later asked if we could delay our checkout for a couple of hours, they told me they could not as someone would be using our room. They should not be putting guests in a room knowing the air conditioning is broken and it makes me wonder how long it’s been that way. The website says there is a shuttle into town, which there isn’t. You have to take the bus or a taxi. I paid for half board and we were only able to visit one of the three restaurants for dinner (once) due to them being booked up. I tried to reserve tables the day after we checked in, so I find this completely unfair. When I expressed my disappointment to a hotel staff member, he told me they were at maximum capacity. I spoke to another family who had booked into the Italian two nights in a row somehow, yet myself and my son weren’t accommodated at all. We at at the buffet at the restaurant every night aside from the one night at the Moroccan. Pros were that there was more than enough chairs at the pool. We didn’t have to fight for them. The location is beautiful and you can walk along the promenade. Staff were pretty friendly.

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It is meant for really old people. If you are a yound couple, don't go. Find something closer to Funchal city. Hotel is ok,facilities are ok.but the crowd is old. Really slow. Evening entertainment is average and slow.

It is meant for really old people. If you are a yound couple, don't go. Find something closer to Funchal city.Hotel is ok,facilities are ok.but the crowd is old. Really slow. Evening entertainment is average and slow.

First of all, it's not a five star hotel by any stretch of the imagination! They advertise three restaurants but the good specialty restaurants are only open one at a time, hard to get into and out of our 10 day stay we were limited to 2 meals in these specialty restaurants. The rest of our meals were in the buffet. And who wants to stand in line at a coffee machine for a cup of breakfast coffee. In a five star hotel service is paramount! The rest of the hotel was average.

First of all, it's not a five star hotel by any stretch of the imagination! They advertise three restaurants but the good specialty restaurants are only open one at a time, hard to get into and out of our 10 day stay we were limited to 2 meals in these specialty restaurants. The rest of our meals were in the buffet. And who wants to stand in line at a coffee machine for a cup of breakfast coffee. In a five star hotel service is paramount!The rest of the hotel was average.

Wonderful hotel loved the view from our room. From start to finish excellent time. The restaurant manger was amazing and his staff. It was my sisters birthday and they made it an amazing day. Don’t let the grumpy reception staff put you off. Once in the hotel you will love the gardens, the pool, the rooms. Highly recommend

Wonderful hotel loved the view from our room. From start to finish excellent time. The restaurant manger was amazing and his staff. It was my sisters birthday and they made it an amazing day. Don’t let the grumpy reception staff put you off. Once in the hotel you will love the gardens, the pool, the rooms. Highly recommend

Generally very satisfied. Well run and maintained hotel. Staff efficient and friendly. Facilities up to 5 star standard. Buffet Food was good but could have been a bit more varied.

5 stars plus