Very pleasant. A little surprised to pay the "tax" at reception. Facilities all functional. No problems

All is gut

No good hotel never come back

Rooms need upgrading badly

No tv remote in the room. The sink in the bathroom was blocked. On checking in was asked why we had a quad triple room as there was only 2 of us and they had to be shown there was only 2 of us not 4. The entrance is beautiful. The rooms lack attention.

They should reduce the starts to one. I can write a small book about the bad experiences we had but let me list some that comes to my mind. First their address is even written wrongly in Hotels.com after driving around and using the search in Google Map we found the hotel. when we informed the reception about the issue, he said Google is your friend ! We received only one card for the room even we were 3 persons and they dont give more. There is only one single soap in the bathroom and the washing liquid wich is 4 in one (shampoo, handwashm bodywash and balsam) is mixed with water! You need to pay deposit in Tunis Dinar (dont accept EU or USD) for beach towels and the room TV control! The "All inclusive" its not really All inclusive, you need to pay for all alcoholic beverages. The entertainment machines such as table ice hockey can eat your money and they just tell you it has a problem. The beach is full of plastic garbages and some spiky things goes to your foot. The food tastes very bad and I really suggest they need to change their head chef. such a large hotel doesnt have a single iron and they dont lend it to. There was one elevator and 8 floors (do the math with the waiting time) the entertainment at nights is given to super amatuer employees. There is a guy who is employee of the hotel and tries to sell you Pirate ship exusrion with dolphines and belly dance... We didnt see any dolphines and there were no belly dancer.

Staff are not service minded and you need to spend time to solve issues. I booked a family room with see view but we got room facing the street! Booked all-inclusive but had to pay for alcoholic beverages or cocktails. The food was just ok and not so good quality!

The hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!