We’ve stayed here almost every Thanksgiving for the last 10 years .. The location is very convenient, but the service and communication is not there , we literally stayed there for the pool for our 6 year old, and was told it was closed all 4 nights we stayed . Also for the Breakfast, which was not offered at all , not even a cold/dry “ help yourself “ breakfast..Only ice was working on one floor, and Not one time in the 4 nights did any cleaning service come by to change our trash or give us more towels or Tp.. when I asked for more from the women , I was told she speak no English. And to end the trip , we left our fan in the room and went back an hour later and it “disappeared “.. we will definitely be staying at the Marriott across the street for the future.

No hot water in the shower. Room was clean. Bed was comfortable.

There were mice in one of the meeting rooms

After we settled into our room a mouse ran behind the dresser. It came back out then ran back when I yelled. I called to get a new room which was done. After the call I noted mouse trap boxes behind the refrigerater cabinet as well as on either side of the windows, behind the drapes. I am terrified of mice and contacted Hilton Gardens to notify them and request a refund. Still no response from them after 2 weeks. Will not stay there again.

Always Excellent stay when I stay at the Hilton Garden Inn

Good basic accommodations.

The front desk clerk was friendly upon checkin. The hotel was clean, my room was ready when I arrived. My only complaint is the hot tub wasn’t hot and unfortunately the front desk clerk didn’t know how to fix it. It was ice cold, the jets worked but no heat. Other than that my stay was great ! My room was clean, quiet and comfortable

This was one of the worst hotel experiences that I have ever had! I had to change my room 3 different times! The first time because the air conditioner was broken, the second time because the room was filthy and the third room the keys wouldn't work for the doors. Their kitchen was not operational so they served breakfast in a box! The ice machine on my floor was out of order so I had to get on the elevator to go up two flights to get ice ! I have mobility issues! The lobby was presentable but the outdoor seating area was a joke,every cushion in every chair was flat and dirty! The carpets in the rooms also were dirty! The furniture in the rooms are falling apart and the bed platforms were dirty and looked like the were going to collapse! I stayed because I didn't have anywhere else to go at such a sort notice and this was my first time traveling to this city! I don't recommend this hotel!