Good overall

Due to some exhibitions whole lobby area disturbed

Everything was ok

I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.

I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.

I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.

React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.

Horizon Club is a Must have to differentiate from other hotels and service..

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. Its not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. Ive traveled the world. This is not how other Shangri la hotels behave. Very disappointing.

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.

Quality consistent but sometimes it is difficult to get a taxi at the hotel.

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

Clean room, good Western food selection, close to nearby attractions.

It was ok, but too commercial. I booked two rooms, and requested a connected room, but the hotel did not aware that I have made the request when booking. Anyway, connected room was not available, and reception kept asking me to upgrade, but I rejected, then, the reception offered me another upgrade package which including breakfast, but it was expensive, so, I rejected again! I just felt too commercial! The hotel was a bit old, but location is convenient.

The room and facilities were wonderful and the staff could not have been more helpful and attentive.

The Shangri-La is located in a beautiful area along the river and there are plenty of bars and restaurants within walking distance. The breakfast in the lounge is quite extensive and good.

The Shangri-La is located in a beautiful area along the river and there are plenty of bars and restaurants within walking distance. The breakfast in the lounge is quite extensive and good.

I loved the Shangri-la Hotel. The service was great and the restaurant was also great.

Great hotel all round.

Nice room with good view of Chengdu. Always a good product, regardless of city. Ive not been disappointed with any Shangri-la property. Room service food was excellent as was wifi.

Upgraded to the business suite for 70 dollars more, good snacks and beverages in the lounge, well worth it. Friendly staff, comfortable room.

Nice hotel conveniently located on the airport side of town but overrun with a corporate event that shutdown the two main restaurants. We ate both lunch and dinner in the lobby lounge and both times had to wait 45 to 60 minutes for our food to come. Staff unfortunately only had a very basic level of English so we struggled to make our order then had several return visits to repeat it (and even then one salmon order turned up as a steak). Check-in was also frustrating as people kept pushing him and the staff failed to police the queue. All round a bit frustrating.

Nice hotel conveniently located on the airport side of town but overrun with a corporate event that shutdown the two main restaurants. We ate both lunch and dinner in the lobby lounge and both times had to wait 45 to 60 minutes for our food to come. Staff unfortunately only had a very basic level of English so we struggled to make our order then had several return visits to repeat it (and even then one salmon order turned up as a steak). Check-in was also frustrating as people kept pushing him and the staff failed to police the queue. All round a bit frustrating.

For an international brand the operator needs to improve staff performance and English. Slow check in and we had a difficult time ordering food at the lobby lounge.

One of the best hotels that I have ever stayed in.

Location was great. Good breakfast. Will stay there again.

Very busy city so this is a great place to stay close to everything but nice and quite. Great base to go and see the pandas

Very busy city so this is a great place to stay close to everything but nice and quite. Great base to go and see the pandas

Windows filthy, breakfast buffet mediocre, room layout awkward (TV hard to see while in bed).

Staff upgraded us to a room w windows galore on high floor when our AC wasnt working. We were in Horizon club which was well worth it, excellent service and food. Nice breakfast, excellent coffee! Super cozy beds. We had guide and driver each day so cant comment much on location. We did spend one afternoon at nearby shopping pedestrian street, quite amazing, just 10 minutes by taxi. Staff lovely, service was great, all in all, a great stay.

Great hotel. Excellent location with a great concierge.