Staff was very accommodating and friendly

It was expensive and very nice

Really nice property. Annoying to have an extra $24.00 dollars charged in incidentals when I don't think I used anything extra. Especially after paying over $500.00 for a weekend

Quaint and modern mix. Wonderful staff.

Ir was a awesome building, it used to be a shoe factory 🏭

The room and beds are very high quality. Like sleeping on clouds. The staff members are very nice….like staying at your families home, but better.

Overall, this is a charming hotel. The staff could not have been more friendly. We really liked the onsite restaurants. I do have a few issues with this hotel though. First, I reserved a premium king room and the actual room size is nothing like the photos they display for a premium king on their website. On their website photo, there is a white sofa in the room. There would have been no room for a sofa in the room we stayed in unless it was leaning up against the wall. See my photo of our premium king room and compare to their website. Second, breakfast consists of a muffin (good), a small Chobani yogurt, an orange juice, and an apple. Both mornings we were there, the apples were moldy. And lastly, there is a train that runs right by the hotel that blasts it's horn going by. It runs late at night. If you are a light sleeper, it may be an issue.

Enjoyed our stay. The only negative was the noise with trains at night.

It was very nice and one of the best things about the visit

Beyond the expectations of a shoe lover ❣️❣️

We love this hotel! We have come back time and again. The property is so unusual being a very old shoe factory turned hotel. The staff is always so pleasant. We love all the dining options just a short walk away. We will be going back!

Fantastic experience - 5 stars for sure Lynchburg as whole rolls up it’s sidewalks at 9pm so be aware if you are having a late dinner - The elevator was being worked on but truly did not take away from the stay. The continental breakfast is delivered to your room - not a social experience. Very convenient in downtown Staff is amazing - friendliest I have encountered.

This is a charming, beautiful hotel

The Craddock-Terry is so comfortable, wonderful beds, beautiful rooms, friendly staff, and a great location! Also a great pet-friendly destination!

We are repeat guests here and the experience is consistently nice. The comfort of the room and the convenience of the location makes it our go-to home away from home when we visit Lynchburg.

Very nice and unique hotel in a great location. Restaurants on property but also near lots of other as well as the river walk and other scenic places.

Such a cute, well manicured hotel with a cool history. Front desk staff always friendly and available. They were very transparent about the noise from nearby train tracks, and offered ear plugs and a sound machine. Trains were loud during the day but not bothersome at night. Comfortable beds, spacious rooms. Walking distance to lots of food options. A really enjoyable stay!

I loved the shoe theme at the hotel from the entrance, to the lobby, to the hallways, and the room. Just beautiful. Theresa the desk clerk was awesome and made everyone feel so welcomed. I highly recommend.

The hotel is amazing. Lots of character, very clean, big comfortable bed, bathrooms are huge. Will definitely stay here again

Wonderful hotel and great area

Clean, nice an good breakfast

Overall, this is a really nice hotel. However, I expected a lot more for the price I paid. My room was directly over one of the hotel restaurants, and my boyfriend and I could hear EVERYTHING (people talking, laughing, music, etc.) Also, my room had a ton of drain flies, and the toilet leaked every time it was flushed. My only other complaint is the complimentary breakfast. It's nice that it's provided, but it said on the card that it's delivered between 6AM-7AM. That means the refrigerated items could be left out for hours unless the guests are up when it's delivered. My boyfriend and I woke up around 8:45, so we didn't want to chance it. The hotel staff were very friendly, and the small details throughout the hotel were super cute. However, I think this was a one time experience for me due to the price.

Beautiful hotel! Rooms were comfortable and clean. Only draw back was the lady at the front desk wasn’t easy to understand or very friendly.

hotel lobby and greeting was very nice

Excellent service. We had to chabge rooms due to my request and they were very pleasant and accommodating. We love staying here!

From the moment we walked in to the hotel until we left, the hotel and service was a dream!!

Eclectic in decoration, true to the history of space. Convenient for walking to dinner or out to downtown activities. Penny the dog, dogs always make people feel welcome. Clean. The bathroom vanities need more light to help those who do makeup. Parking can be a pain if your stay parallels an onsite event.

Very clean and great location. Many places within walking distance.

Nicest hotel EVER!

Quick stopover on a holiday road trip, warmly greeted by staff and hotel dog. Very cute hotel, convenient to restaurants and historic downtown.

Stayed here for a special occassion. Well worth the stay. Enjoyed the whole experience.

We love this hotel. Comfortable, great location and unique. Nicely appointed spacious rooms with comfy beds and a great shower. Friendly front desk folks. We are regular visitors and intend to remain so whenever we come to Lynchburg.