Over all is good . No full time receptionist still convenient . My room is small but manageable .

Love the place. Only missing the personal touch. Otherwise nice and clean

There was no blow dryer in the room. The canal view was excellent. self check in was very convenient, the staff were very friendly. The breakfast is just enough, not so many options. The room was big enough. There are mosquitoes so be prepared. The canal view is so good that other things are just tolerable.

You payment handling and customer communications has huge improvement needs! You made TWO pre-authorizations on my debit card, I paid the TWO hotel room bills at check-in, ONE of the TWO reservations was released within a few days, the other one was NOT. I sent you a message about the not released pre-authorisation, with NO reply at all from you. Too BAD!

Initial card details were declined 1week before due arrival. Informed via email that if i didn't respond within 24hrs then my reservation made several months before would be cancelled. Phoned several times without success as reception is sparsely manned, hence emailed in desperation. Thankfully someone phoned me back a couple of days later and my original card details were resubmitted and accepted, the anxiety and stress of potentially trying to find another hotel at short notice was something i would have sooner avoided. Upon arrival thankfully check in was manned and this was relatively straightforward. The room although a canal view was basic however an ensuite shower and toilet had been fitted within meaning the toilet floor was soaked after a shower, it could really have done with a shower curtain. The wall of the wet room was very flimsy without any sound proofing. The facilities themselves were disappointing with things such as kettle, hairdryer or an extra pillow having to be rented at an additional cost. Furthermore there was an cost for cleaning levied to our stay. I woud have considerd this to have been within the room price as its not something that is optional. On plus side really comfy bed, breakfast very good and location was near to most things required. In conclusion i've stayed many times in brügge at different hotels, this one unfortunately was the least value for money hence i do not intend staying here again when i return.

The hotel was in a lovely location but the room was strangely laid out. The sink was in the sleeping area and the shower was open to the room and had no shower curtain. The toilet was in a separate room and the light went out about every 30 seconds. This is very inconvenient when you are sitting and have to get up and wave your arms. On the positive side, breakfast was included and it was a nice European spread.

i just need to highlight that the hotel location is really good. however, we went there to rest from the work stress but we couldn’t sleep at all because there was an annoying sound from a generator downstairs that was turned on all night. In addition, our room was facing the wooden stairs so we could hear every single movement.

We went to Canalview for a girls trip. Check in was easy, room was spacious and beds were comfortable. The hotel staff were very pleasant anf assisted with everything. Breakfast was great, it had everything we needed for the day and the setting was gorgeous. Front desk agent was helpful. Only issue was the heating, it was a very cold weekend and we needed more heat, thefe was a sucharge. There is also a surcharge for an extra blanket and pillows, and hair dryer

Administrative charge (not tax) was added by the hotel on top of what the Hotels indicated I should pay. Means that it is cheaper to pay before. Very odd!

Great place, clean and warm, very helpful staff and great location. Scaffolding was an issue outside the property and the check in was delayed 3 times . I cannot fault the Hotel , bathroom a bit small but the bed was very comfortable.

Bra seng, bra dusj, ellers slitent rom/ hotell til helt ok pris...

Even though the hotel was undergoing renovations, this did not impact on our stay. It is a lovely independent hotel with a very friendly staff and good choices for breakfast. This is my second stay and would certainly be my preferred choice and recommend to anyone.

The place was ubder remodalation

From the outset it was not what we were expecting. It was more like a hostel than a hotel with self check in. We were charged €4 a night per person tax as advertised but an admin fee of €4 per person per night was also added on. It was under construction with scaffolding everywhere. Our floor had an unfinished floor and walls. Contruction noise started at 7am until 7 pm and one of the builders even dropped a roof tile onto the window of our roof, scaring us as we were getting ready in the morning. The walls were very thin, and you could hear everyone coming and going. The room was big with a large bed but it was so high we had to jump up on it, which meant not being able to get in/ out of bed without waking the other person. The bathroom was not a separate room but a plastic ' insert' inside the room with a tiny shower basin and toilet. There was a small plasitic door which was open at the top and the bottom, which meant you had very little visual covering whilst on the toilet and absolutely no sound proofing. Fine if you are on your own but if more then one person inthe room, you need to be very comfortable witg eachother's bathroom behaviour. We were told breakfast was 8-10 but when we arrived at 9 there was nothing left for us. On our last day we were told by a staff member we could take the bus to the station but as we got on the bus, the driver said he doesnt go there.There were only 2 buses so seemed like something staff should know. Overall overpriced for what it is.

Clean, great location

Nice people at the front desk

Loved my stay here! The gentleman at the front desk was so gracious and kind. I was a female traveling solo and felt safe while there. The restaurant across the street was really good! Convenient location and enjoyed my stay!

Excellent value for money. The hotel was a few minutes walk to the centre which was perfect. Substantial breakfast. The staff went the extra mile to help with booking of taxi's. Our room was directly on to the court yard and we would have benefited from a mat inside the door to wipe feet as the floor became very wet from outdoor shoes when it rained.

The property is very well located close to all the main areas. But that is about it. The rooms are cold and poorly maintained. Everything you could imagine you had to pay for. An extra pillow, a towel, even body wash all came at an extra charge. They even charged you to pay your city tax classed as an ‘admin fee’ which I have never experienced at any hotel in Europe. Overall I would say stay somewhere else

Bathroom facilities were dissapointing

Very basic and small. Bathroom was the smallest bathroom I have ever experienced. Amenities cost extra- extra blanket, hairdryer, shampoo was all at an extra cost. Very comfortable bed and bedding. Fantastic location on a canal and the staff were very nice, helpful & friendly. Decent breakfast. A budget hotel in the heart of Brugge. Worth it as I did not spend any time in the hotel.

To charge 5 euro for a hair dryer or shampoo is ludicrous. The bathroom appears to have mold on the ceiling. Ot allowing a guest to adjust the temperature is ridiculous.

It's a comfortable, well run hotel in a picturesque setting. I didn't have many interactions with the staff, but they were certainly friendly.

We have previously stayed at this hotel and booked again as we had had a good experience. Whilst the hotel is in a good location and the breakfast is excellent, the communal area of the hotel that we stayed in was very poor- half of the flooring was ripped up, holes in the walls and poor decoration. The room was very clean and well provided but canal view might have been pushing it a bit!

We have stayed at the hotel a number of years ago and while it is very clear they sit at the value end of the Options in Bruges it is good value for money. Accessible from the station on free shuttle bus (or the paid 1 and 2) it’s is a few mins from the centre of the city. If like us you only really use the hotel as a place for a breakfast and somewhere to sleep it was comfy, quiet and the breakfast simple but plentiful. A hair drier, toiletries etc… were all chargeable extras so do be aware of that. Would stay again

Excellent position for all the attractions of Brugge. Very good breakfast.

The host was extremely friendly and helpful in guiding us around Bruges, and provided us with chocolates upon arrival for our anniversary, which was a nice touch. The room was lovely and with a stunning view of the canal, free breakfast option served as a great start to the day

The bath is too small and the sink in the bathroom is so tiny. There’s no way I can wash my face in the sink.

Wonderful location, directly outside the main tourist area. The view of the canal was wonderful and the breakfast adequate. My only critique is that there wasn't someone at the desk for me to pay my city tax when I left and they emailed me bank deposit information which my bank couldn't pay. Besides that, great place that I'll stay at again.

Bathroom door would not close. Problem reported to reception but not solved. Standard items such as a hairdryer were charged extra. However room was clean and comfortable and nice breakfast.

This is a great little hotel at an amazing location just on the canal and a few minutes walk from the Squares. The staff are friendly and obliging and the included breakfast is a nice touch. It's continental but also provides boiled eggs. Make a note to bring with you tea and coffee and shower gel and shampoo as there is an additional 5 euro charge for tea and coffee making facilities and also a shower pack. The nimber 1 and 2 busyops are a couple of steps up the road and there is a free shuttlebus to the station The rooms are clean and basic and there is wetroom. We had a great view out onto the canal (if you don't like canal smell, specify a room without this view) There is a little courtyard for relaxing between the main building and the annex. Non smokers beware as the courtyard is the only place one can smoke, so people do. You could try specfying a room that doesn't have windows overlooking the courtyard. We stayed during the hottest heatwave ever and could have done with some air conditioning. We decided to open our windows and so predictably got mosquito bites. I don't think that one can expect an inexpensive hotel in Northern Europe to have air conditioning as the problem is not normally hear but cold. All in all good value foroney and we enjoyed our stay and would come back

Overall the property was great. It is literally on the canal which was beautiful. The only complaint I have is that there were no amenities at all, even hand soap for the bathroom sink. Perhaps I just missed this as I selected the room but it was a bit of a pain to have to acquire these things. Otherwise it was great