I booked two rooms with a king sized bed and pull out sofa in each room. One room had 3 occupants and the other had 4 occupants. When we arrived, one of the rooms did not have a pull out sofabed. I walked down to the front desk to let someone know and was told they didn’t have anymore sofabeds. She offered a single rollaway bed. I explained to her that we needed at least a double because there were two people that would be sleeping on it. She had someone bring one twin and one double rollaway. We then didn’t have any pillows for the rollaway beds so I walked down to the front desk to let her know. She stated they didn’t have anymore pillows. I asked to speak with a manager and she told me she would have one call me the next day because there wasn’t one there. I have yet to receive a phone call. The lack of communication plus booking a specific room and not getting what we paid for has resulted in never staying there again.

The room was very clean.

3 day stay. Very nice room, very nice service. A+++

Breakfast wasnt open at all one day of my stay. When I went to the front desk to ask why breakfast wasn't open, they just stated I don't know.

Clean and check in was smooth. Breakfast wasn’t bad and they kept the stations clean

Great location (and price) for when you're visiting the Funny Bone near by. My room I believe was already renovated and it was spacious and clean. Only downside was there is/was no fan in the bathroom or mirror outside the one in the bathroom (which had very little lighting). Everything else was excellent

Nice quick overnight stay. Bed was comfortable and room was quiet. Breakfast was adequate. Nothing special but worked for a quick bite on our way out the door.

Great

NICE

The staff was excellent, and the room space, beds, and bathroom were all fantastic. My room had a living area, and the furniture (sofa, chair, and lamps) was dated and worn. There were no USB or adapters in the rooms, which are typically on lamps. Also, we had a kitchenette and a tiny trash can in the entire living space.

Small pillows for a king size bed - very quiet

We booked last minute online, nice area,open clean room, and best of all ac was blowing cold air and the beds were extremely comfortable. Would definitely stay again.

This hotel was a little ways from the airport but it was one of the BEST hotels in Richmond!!!

Clean hotel. Nice breakfast. Convenient location. Nice staff.

Clean, quiet hotel. Comfortable bed. The staff members were kind. Only complaint I have is part of the hot breakfast items were cold.

It smelled like cigarettes, it felt cheap and old. Not one lightbulb matched, lamps had stains on them. Chair seat was torn. Breakfast was powdered eggs and soggy pastry. Just not good. Will not stay here again even though it was so convenient to my parents place.

I liked the respectful staff and the quietness of the rooms, i did not like hiw the parking fekt cramped wnd the random piles of junk in the garage

Good place to visit

The hotel staff was extremely nice and friendly. However the hotel itself was not good. My room reeked of old cigarette smoke, burnt hair, and just smelled dirty. The lamp/table combination was broken and propped in a corner, the floors throughout the hotel were stained. And the overall appearance of the hotel was that it receives the bare minimum in cleaning. Everything looked worn and dirty. And when I was leaving my room there was a random man on the floor in the small vending/ice machine room sleeping on the floor.

Didn't like the how loud ac unit noise.

This was the best place we stayed during our trip Our 2 night stay was enjoyable and the breakfasts were good..with several options Our

Good

We arrived well after midnight but the front desk clerk was still very friendly.

Everything about this hotel was great. No complaints.

Tv didn’t work in the room

Good stay

We stay here every year on our way to NC. Very clean. Good breakfast. Reasonable rates.

The staff were amazing , always so helpful

I called the day prior to see if we could check in early and was told yes, I asked if there is a charge to do so and was told no. When we checked in, I was charged without any mention and did not get a receipt of any kind. The person that checked us in was not overly friendly and did not seem happy at all. We had a reservation for three people, there were not enough towels or wash cloths so I had to go get more which the other person seemed irritated, I also asked for a spoon since they have the breakfast area roped off and that also seemed to irritate her. Our bathroom floor was dirty, which I didn’t notice until after my daughter had showered and walked on it. The room ac would not cool the room down from the temp it was when we got there. The halls and elevators felt like sauna’s and smelled weird. Breakfast was meh at best. Overall I would not stay here again. I have never stayed somewhere where I felt like any communication with the person at the desk was bothering them.

The staff was amazing and the room was very clean. The bed was pretty comfortable as well.

Quiet & Safe

Fantastic stay, had a great time and was close to many different shops and restaurants! Highly recommend!