We slept in my car in another location 🆚 staying at this place. Do NOT stay here. It has people sitting in the halls, the smell is AWFUL, people live at this place extended time and even receive their mail there. There were people in the parking lot hanging out and trash everywhere. I felt very uneasy from the time I drove up on the lot. I asked to see the room before checking in and the front desk clerk took me there. The room was small and beds looked like they were on metal stick and they probably wouldn’t have held me up. The first thing I saw in the bathroom was hair so I knew it wasn’t cleaned properly. The smell of this place was just awful, terrible, and stinky. Sleeping in our car felt cleaner and safer. This was the ONLY hotel room we could find in Texas City, Houston, Humble, Spring. We called at least 100 places. Please Hotels.com remove this from your list. It’s NOT up to what your customers deserve.

I mean, simple 2 bed room where we were 1 night. Update was very loud for quite some time.

Friendly staff

This property was not was I expected it to be from the online pictures and information. Part of this may have been my fault. I didn't realize it is an extended stay property. The outside of the building was not in great shape. The paint was old and drab and peeling in some places. I saw evidence of some rust. Kids were running in and out of the check in area. There seemed to be a lot of confusion about what room I would get. I checked in after check in time, but the clerk did not think my room would be available, so she assigned me to another room. Once I left the check in area, I saw that the property is not in great condition. When I opened the door to my room, I was overcome by fumes probably from whatever they clean with. I had trouble breathing because of this. The room was also very stark with no creature comforts at all- not even carpet on the floor. I immediately returned to the check in area and told the clerk I could not stay there because of the fumes. I asked for a refund, but was told she could not refund me, but would leave a note for the supervisor. This was a week ago, and I have not heard anything from anyone at the property. I will try to contact them myself, but I suspect my efforts for a refund will be in vain.

Service and rooms were terrible very disappointed

The place just smelled bad and the staff too was not courteous.

The front desk attendant left & I could not check in. I was informed he left the property by his friend in the lobby (who was very h!gh). I had to find another hotel room at 2am and it’s been 2 weeks Expedia the property have yet to resolve this and issue my refund. This place is trash 10/10 don’t recommend !

The property looked very nice from the outside. However, when we got there, there was no one at the reception, I had to dial a number to talk to someone using the phone on the wall. The person who answered seems he was asleep and came down to assist me with my reservation. However, another issue happened, his password was locked and then he had to call one of his friends to assist him. I finally got my 2 card keys, got my staff, and entered the building. Immediately smell marihuana in the hallway. I ignored it and then entered my room. It smelled so humid it was not pleasant. There were no toiletries in the bathroom but one little soap. The next morning, there were people outside my window talking. It was very early so I did not think it was other guests so I assumed it was staff members. Overall the stay was ok for one night but not what I was expecting.

This place is not a hotel, it’s a halfway house or boarding for homeless people! The entire property smelled horribly or awful food, weed/pot and body odor. Elevator was constantly packed with people carrying weeks worth of groceries, carts bicycles and whatever else they could lug around. Lots of screaming and arguing in the common hallways. Hotel was packed full of people but there was only 8-10 cars in the parking lo!! Bussed in I suppose. My opinion is This is not a safe place to stay with family or single women.

We had arrived late and was only staying one night for a friends funeral. The clerk was not at the desk & I had to call for him to get to the desk. It was a 5-10 minute wait. After he arrived and got my check in information he let me know my reservation for 2 beds was no longer available. My 6’4/ 280 lb.husband & I had to share a full size bed. We both were so exhausted we just had to deal with it. The hallways smelled of smoke, the pillow cases had stains, & there were no drapes on the window. The only thing that was working was the A/C & the hot water. I felt very uncomfortable there with some of the residents. It appears some people were living out of the hotel.

I went to check in, and couldn't find the staff. When he gave me the key, the room was atrocious. Beds were unmade. Bathroom was filthy, refrigerator was full of rotting food, and bugs. Front desk clerk got very defensive and rude. On top of it all, he refused to refund my money because of third-party reservation thru Expedia. Now, I'm stuck with over $700 in charges. If I could post pictures here, I would. That is not a hotel. It seemed to house transients and low income people. Expedia...this should not be advertised where travelers are looking for a nice, clean place to stay.

It was good

According to several hotel apps this hotel had real good reviews. But when i arrived there were people outside smoking and i was told that no rooms available even thought i made reservations a week ago. And thats not all I was even charged for one night stay!!! Called hotels.com as well as the hotel for a refund but no one admits who charged my card....

Had originally booked a room with a king sized bed. When we showed up to check in, we were told they were over booked and there was only one room available, but had not been cleaned as no housekeeping was available. The clerk had us wait approximately 40 minutes so that he could clean the room. When we entered the room, there was only a double bed. Was a place to lay our head, but will not book again.

Waited for 20 minutes to check-in. Sime guy came out & said oh, let me get them. He walked around and looked for the front desk person & couldn’t find them. He called somebody & told me to give him just a minute they were on the way. Right outside the door people were smoking weed & a young lady kept walking in & out to the foyer in her night gown. She seemed confused. Nothing felt right about this place, so I left & got a room somewhere else.

I really can’t say what I like about place. But I won’t be staying there again.

The sign had a teaser rate which I did not get

First and last time I'll stay here. Booked online had to wait almost an hour to get room key and to top it off was given a room that was already occupied 😕 it finally was resolved and in a room.. One night stay only!

Great front desk experience. Room was clean with fresh linen. The area was quiet and parking was easy. Lots of restaurants nearby. Breakfast was also nice with many options.

First off the employee was not at the desk when I arrived. Was more concerned about answering his personal calls. Even got up to go to the back to eat while checking me in. The elevator was nasty dirty as well as all the carpeting in the hallways. I reserved a non-smoking room, it reeked of smoke there was even ashes on the table. The trash was not empty from the bathroom and there was no toilet paper in the room. I had to go to the front desk to request toilet paper where I was informed they were out. I travel all over the country for work and this was absolutely the worst experience I have had in a hotel

Stay away. Stayed two nights and now I’m covered in bites. Fleas bed bugs something has it’s way with us. I would recommend a cleaner place in the area. Spend the extra ten a night.

We book our stay for 4 adults, so we had 2 rooms booked, we got there at 10:00 pm to check in to be told they only had 1 room with a single bed, so we had no place to stay and left.

I came in from dallas. Five hour drive for mine and my wife’s birthday carnival cruise to find out i couldn’t check in because check in was at 3pm. Hotels.com is suppose to be a platform i should be able to trust. Now is past 2am and i can’t find a room to stay nowhere around here because they are all sold out. I called hotels.com customer service and all i get is automated service. I called the hotel front desk and they said i lost my room because i did’t show up at 3pm even though i had paid for the room ahead of time. This is very frustrating and humiliating at this time in the morning. Looks like im going to end up sleeping in my car for the night. Thanks hotels.com for your awesome customer service and support.

Bad smell in building and elevator.

The room very smell bad.

The room is stinks and can’t refunds

Stayed here couple times and only one time was the room not clean and had hair on the bed and in the bathroom. Third time I went in had issues from working in heat and staff looked at me like I was crazy. I let them know I felt sick. Not sure if they were training someone or what but they continued to take their time so I told them I was going to get my things while they did the check in. I came back in with my things and they proceeded to help someone else, answered phone, etc etc and then got to me. I booked online and prepaid for my room. Responses from lady at the desk were very monotone and careless aka sarcastic. When I said I feel sick she said oh wow and made few other comments I said I feel like I'm going to throw up if it's going to take long can I wait in my car, again in a very she could care less monotone voice oooooh let me speed this up. Whole time the guy at the front desk with her looked at me as if something was wrong with me. I'm breathing heavy kept catching a sweat from feeling like I was gonna throw up seeing spots like I was gonna pass out and I was made to feel very uncomfortable and out of place. Anywhere I've ever worked we would have offered the person water or see if there was anything we could do, not make them feel out of place with awkward looks and a I could care less attitude or maybe that's just human decency.

The front desk clerk was super friendly, but the room itself was dirty. The shower was not hot and had no water pressure.

Bugs And dirty Restrooms

Property was ok , but i saw roaches in the room

The road construction is an issue. It is not the hotels fault. Future travelers need to allow time to get in and out of the property. Great management and friendly staff.

Staff are amazing, room size and amenities are good. Only thing is the entire kitchen and bath area including cabinets above and under the sink and refrigerator as well as bathroom is full of black mild. I bought mild products and bleach to clean it myself in room 103