Room clean and friendly staff

Hallway by the pool had an oder. Other than that it was nice. Breakfast goos.

Pool area is disgusting. Pool water looks green. Gym machines are broken. Curly fries for breakfast. lol.

I would of given 5 stars but the complimentary breakfast was not good and the hotel carpet needs a deep cleaning

I checked in around 11 pm on a Wednesday evening. First room had a smoke alarm continuously beeping. Second room had a non-working ac unit- when I returned to the front desk, the receptionist asked me in 3 ways if I turned on the unit from the wall. I kindly stated ‘I would like a different room.’. Third room has been locked by a dog-coffee table has significant chew marks, the carpet was torn, the couch had unmatched cushions- but the ac worked and it was quiet. The bed has seen better days, but I was tired and slept okay. The breakfast had hot and cold options-I passed as nothing was overly appealing. I selected the hotel based on best ratings for the price range I was seeking in a small GA town. I will not return to this location. The parking lot was well lit- know the license plate details, as they will ask (not sure why).

We stopped off to leave our bags in our room because we didn’t want to leave valuables unsecure in our car. When we got back later that evening our room key wouldn’t work. I was waiting for my husband to sort the key issue when an employee came to our door I thought to help me, but no. She was there to let a stranger into our room to retrieve a phone. The employee didn’t even acknowledge me until I challenged her and asked why a group of strangers were in my room in the first place. The hotel had reassigned our room while we were out and allowed these people in our room. What’s worse when I expressed concern about our valuables and property the employee lied and told me she had been with the group the whole time and she knew without a doubt no one had touched our property. This of course made no sense because why would an employee escort guests to a room and go in with them. It was all very confusing and upsetting. She eventually admitted the group had been in our room unattended. Don’t trust this hotel if you have valuables, it is not secure!

Room was listed as being able to sleep 5 but only had room for 4. Bathroom was dirty. Had to make 2 trips to the front desk to get our room keys activated and so did several other guests who checked in at the same time my family did. I do not recommend this property!

Excellent service and facility. All staff were courteous and professional at all times! Staff took pride in their work and it was evident at the facility. Outstanding focus on the free daily breakfast and beverages 24/7 were a bonus much appreciated.

Great Accommodations

I booked a suite one month before my stay. When I got to the room I discovered it was not a suite. I informed reception about the mistake, and they gave me keys to another room. That room ended up being already occupied by other visitors. I informed reception again, and I was told there were no more suites available, even though I had booked a suite one month prior. They gave me a room that cost significantly less than what I had already paid for, but they would not give me a partial refund to make up for the price difference. During my stay I talked to three different people at the reception desk about this problem. They all told me they would let the manager know. The manager was conveniently never there when I was there. I never received any communication from the manager about this problem. I was asked upon check-in if I wanted housekeeping during my stay. I said yes, but housekeeping never came to my room during my stay. The sheets had hairs on them from previous visitors. The shower water was scalding hot, there was no cold water. The air temperature in the pool area felt like it was over 100 degrees. There was only one chair in the entire pool area, so if you don't want to swim with your kids you have to just stand there and sweat. The only positive thing I have to say about this hotel is the hot breakfast was good.

Hotel was dirty and had a smell

Room booked was not available. Carpet in hotel need to be replaced. House services left all doors and drawers open. Very unappealing. We canceled on site and stayed elsewhere.

Nice and clean

Staff was excellent and accommodating. Pretty clean, tub was slow to drain but room was overall up to par. They left us plenty of towels and the hotel is beautiful.

For the most part it was ok, the cleanliness was lackluster but tolerable.

Front entrance was so welcoming, as soon as you turn the corner, the horror begins, a horrible stench hits you and you immediately see the source, the carpet is awful, just nasty, the sheets on my bed were dirty, a dog barked all night long.

Easy check in, comfortable and clean for a one night stay. Breakfast was ok.

Stayed 1 night & the service clerk double charged me for 1 night. Checked out & told the day clerk they charged me twice for one night. Said she would remove double charge. Checked my account the next day & still posted twice to my account & double billed for a one night stay. Poor & unorganized customer service.

Every thing was good.

Property hasn’t had any upkeep done in quite some time. Staff was not the most professional. Can definitely use some retraining. Maintenance is severely lacking in rooms and overall. Some updating needs to happen as well as overall maintenance.

It is very nice location and convenient for me.

I was hesitant to stay here at first not because of the hotel but the location. Needless to say I did and it was epic. The room was spacious & comfortable, the view not so good but you can overlook that because everything else was stellar. Not to much noise just the expected one loud tenant who’s conversation you can hear down the hallway. But I will definitely use this hotel again if given the opportunity to.

It was average. Rugs and walls were not the cleanest. Elevator was broke. People lived there.

Elevator out of service. Hallway carpet on every floor disgusting and dirty. Air conditioner in room didn’t work properly.

Over all a pretty nice area and the town has so much to offer. Check it out!

Floors were disgusting Shower curtain was not installed on my shower. Had to switch rooms because one of the locks was broken on the door. Service was wonderful though.

There was noise until the early morning hours. The elevator area was wet and the main light in the room would not come on.

They are doing work on the property around the area so it’s not nice to look at. The actual property itself is nice.

It was very quiet and clean. Perfect for celebrating my honeymoon

Property had several issues with our room..for instance,the desk plug would not hold our chargers..they just fell right out of the outlets..another example,our door lock kept popping..otherwise, the service was good.

The staff was very helpful when I had to extend my stay. The indoor pool was nice and clean. Everyone was very friendly. Location is very convenient especially for going back and forth to base.

The water presser was amazing, felt great after a lond day in the sun and walking. The room smelled good, when opening the door.