Rooms are okay, a bid outdated, area outside dirty, boring

Stayed here many times never had a bad experience nice hotel, friendly staff, good restaurant. Couldn’t ask for any more

staff extremely pleasant and helpful.

Staff were excellent loverly rooms pleasant stay

Everything we needed for a short stay. Breakfast was very tasty.

Staff were great. Room was cold, shower was not usable as it was just too weak. Breakfast was good

Great food

Great room. Quiet and all the necessities. Lovely staff. Helpful. Breakfast was very good

Overall good stay. Friendly and helpful staff. Great selection at bar and ample parking space. Comfortable bedding. Rooms and bathrooms could do with some makeover, cleaning and maintenence (patches on walls, spiders and cobwebs)

Excellent helpful staff lovely rooms and beds resteraunt good food breakfast excellent

Lovely place to stay, staff were really lovely and happy to help. Would recommend

Charming and helpful staff, Banging Irish breakfast

Very helpful people and well runned facilities

location was great Shower was ...challenging

Enjoyed our stay!

It was an enjoyable stay.

Very comfortable hotel close to shopping and other amenities in a small town called Newtownards. Staff super friendly and helpful!

Excellent

Great hotel cant fault it. Staff were brilliant. All amenities close by . Easy parking. Clean hotel and quiet. Cant fault it. Thanks

I was very up

Couldn’t fault the service! Absolutely superb. Forget any other hotels in the area. This is the ONE! Wonderful team of dedicated people and great food.

Great place to stay good

Great hotel - food in the bar exceptionally good. Very friendly, efficient reception staff. A great place to explore the surrounding area - loads of places to visit like Castle Ward, Mount Stewart all of the Ards Peninsula - and of course, Newtownards itself is a great shopping town.

Staff where fantastic all round , restaurant was excellent.

Very convenient for the town centre and travelling around the costal towns. There is also a shopping Mall next to it which is good for rainy days. Also a cinema. The hotel has a good restaurant to have your meals at night and good on site parking. This is the second year we have stayed there.

Staff was wonderful and accommodating, food in the restaurant was amazing and the restaurant turned into bar with a DJ on Saturday with great music a nice surprise.

The staff particularly Vicky went out of their way to be kind.

Loved this property staff were amazing and welcoming. Food in the lounge was awesome. Only draw back was I had a full flight of stairs up to my room and my suitcase was large and heavy just wasn’t expecting that. Overall thou a great place to stay with amazing staff and would definitely return.

Loved this property staff were amazing and welcoming. Food in the lounge was awesome. Only draw back was I had a full flight of stairs up to my room and my suitcase was large and heavy just wasn’t expecting that. Overall thou a great place to stay with amazing staff and would definitely return.

Staff were amazing, so helpful and nothing was too much bother.

Staff were amazing, so helpful and nothing was too much bother.

Convenient location for Belfast waterfront only 20 mins with a car. Hotel is a modern town variety with practical sized rooms. Hotel was clean and towels fresh. Service staff were fantastic and accommodating for any extra stuff like soap, loo roll etc. Checklist system of ordering breakfast in evening is unusual but worked well leading to less waste from more buffet style offerings and checklist for extra towels and room items is also a good eco way of less waste. Enjoyed our stay as room and hotel was quiet and comfortable during our stay. One or two items maybe would also help, firstly car park debris on ground such as plastic bottles, a nappy! And other rubbish being cleared on a regular basis would help overall look as hotel is great and this area lets it down. Bath screen seal on our shower didn’t work so water ended up on floor and tv isn’t the largest (a minor quibble as didnt spend much time in hotel). Anyway an honest opinion on a nice stay for a few days, staff at desk were very accommodating and there if needed for any help without imposing themselves upon you. Breakfast was actually quite good but a few more options such as tomatoes, beans, hash browns perhaps! Again minor quibble on an excellent value for money hotel stay.