Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.

If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata.

If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏

The food still need improve services,the environment is ok

it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.

it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place dead. should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasnt anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.

Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.

Service sangat lambat

Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite)Staffs:1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped.2.What was suppose to be a romantic bathroom felt like walking into The Adams Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them.4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table.Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.

We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.

We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.

No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items.Staffs should greet.Foods are acceptable.

No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.

no umbrella in the room

Should have birthday treat for customer

feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature

Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.

Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.

The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.

I loke the surrounding and nature. Nice swimming pool and kids friendly

Good location, affordable price and friendly staff

very peaceful hotel, helpful staff, varied breakfast. only a spa and karaoke club are closed. so the resort's activities only swim. the second day there was a new guest on our room, the guests were noisy singing in front of our room until late night. we made a complaint at the reception and they stop, but me and son could not sleep because the guests were over the noise and water from their room flowing to our bathroom door. we were converted into a new room. request at reception for late check out is not possible and will be charged.

very very nice

It's a shame what was once a lovely place has been so neglected and that the management obviously don't take running it seriously. Everything is run down and some parts are visibly rotting. The restaurant and bar are out of stock constantly, the rooms smell of damp and many are badly mouldy.

The only setback was the room preparation - towel not enough, tea spoon missing, leftover plates by previous occupant left at the balcony. Others, perfect especially the engaged staffs are beyond expectation.

Resort concept is pretty interesting, with chalets made with logs. However, do note that because of that, sound travels and room is not soundproof. Pavilion room was decent and comfortable, request for upper deck for the high ceiling. Our bathtub water outlet couldn't work the first night, made a complaint the next day and was offered a new room. Anyhow, there's still room for customer service improvement at this resort. 1. Do not wash the main stairway to lobby during dinner time. Your customers need to use those steps to walk up to the restaurant. 2. Do not leave soapy water at bottom of stairway unattended, customers may slip and fall 3. Leave a sign on the way to Nusantara restaurant to inform the switch in breakfast location so that customers don't walk all the way in the wrong direction 4. Brief your staff daily so that they are well informed of the switch in breakfast location and not react surprised when asked why Nusantara restaurant was closed

Good experience stay in the forest feel,Nice hotel , nice swimming pool, nice restaurant

When we first arrive to the hotel, the lobby was really impressive and the reception staff was very friendly, the check in was swift. (do note that the hotel premise has limited lots for their hotel guest, most of the lots were reserved for their private guest) Eventually we have to park our car outside hotel premise (at your own risk). When we arrived our room, both of us were quite disappointed to know that it was not the king room which we've booked. Anyway since it was already 3am, tired to go all the way back to the reception to get the room changed. At 630am noise from the upper level was terrible (imagine the sound was as if running around with high heels on planks!!) the noise was so loud and disruptive of sleep. This lasted for almost 20mins. We tried to get some sleep again and there comes the noise of the leaf blower from outside our room at 8am and eventually the housekeeping for the upper level. We could no longer get further sleep and went for the hotel breakfast instead. The breakfast was disappointing. It does not taste good and the restaurant do not seems to be able to accommodate the amount of people during weekend. People were everywhere trying to get a table. After breakfast, we went to the spa massage and the experience was ok. As for the room amenities, only 1 set of shampoo, conditioner, body gel and lotion were available even if you have 2 person in the room. Will be chargable if you need another bottle. Kettle was faulty, and the rain shower was weak

Location right next to toll plaza thus avoiding heavy traffic leading to town. Quite a nice, quiet n relaxing place.though need buggy to commute room to lobby, but buggy is just few mins away from a call. Sound proofing not good enough. Able to listen to sound from next door. Room can be a bit warm in noon. Breakfast so so.