Don't care for virtual assistant

The room offered all the necessities, was very clean, and comfortable. Check-in was super fast and efficient. There are several eating establishments within walking distance. After midnight the people in the next room got very loud and obnoxious keeping us awake. I called the desk about 2:15am and asked that they be contacted to quiet down. The response was immediate. Within 20 minutes the police had removed the offending guests from the property. (As we suspected there were illegal activities taking place.) In the morning the owner apologized and offered a refund of our payment. I would definitely stay at this hotel again.

This was our third time staying at this hotel under this name (we stayed once before when it was under different ownership), and it will absolutely be our LAST! While this was never the nicest of hotels, it was at least passible for a couple nights while in town visiting family. However, this stay was awful. The check-in was via a kiosk without an actual human being present in the office. This impersonal process really put us off from the very start. Then, when we got to the room we found that there was a dirt stain on our bedsheet (in a very clear and visible location). Additionally the curtains weren't even long enough to fully close over the windows and block out all of the lights. There was no garbage bag in the garbage can nor a bag for the ice container. These problems all add onto the other general issues with the hotel such as poor parking, sub-par mattresses, noise, etc. I absolutely cannot recommend this hotel to anyone.

Check in via the kiosk was an unpleasant experience. Attend was professional, however, the system was awkward and time consuming.

It was the oddest check-in we'd experienced, talking to a man on a kiosk screen without a live person in sight. The kiosk handled all checks-ins, even when the very gracious front desk clerk was there. We had one bath towel for two people, and a phone call and email didn't solve the problem so we were glad to arrive back at the motel and see a human being in the office. It's about half a block from Division St., which apparently hosts the weekend meetings of the Noisy Car Club. Still, the bed was comfortable and by midnight we were able to sleep. Dreams of a hot shower melted away in the lukewarm water, and the hairdryer was equally lukewarm. When we returned to our room the second night we discovered the kiosk man had only programmed our key cards for one night. We were thankful the very kind human being was in the office. He offered cookies and popcorn while he programmed our key cards.

Rooms were dirty, smelled and ac was noisy.

No bath towels in bathroom area. Strange smell in that room.

Building and facilities are a bit old. Staff is great and breafast to go Is great. Having vehgie option in packaged would be nice.