Nice Historic turn of the Century feel. Asian Cuisine in the Restaurant. 2nd Bar w/Bar Snacks 3rd Bar with Urban music mix & pool table

rather disappointing stay in a run down property

I had such high hopes for this hotel and I was incredibly let down. Everything was fine until the night shift front desk lady took over. I called her asking for help with parking, and on a 30 second phone call she told me to “just drive home” (I live 3 hours away, we are on vacation) “Find another hotel then” (when I asked if I would be refunded if we switch hotels she said “no but you can just leave”), and when I asked what her name was she yelled “WHY ARE YOU ATTACKING ME!!!” And HUNG UP!! There was an event in downtown flagstaff, I understand that’s out of their control, but the absolute lack of costumer service is astounding. Also, there’s no room service like they advertise. The restaurant they partner with said they don’t do room service, even though everything says they do. To put our parking situation into perspective, we had to drive around for 45 minutes looking for an open spot. And then go move our car at 10pm, 11:30pm, 1:30AM, 2:30AM, and 5AM. I had to have a police officer help me find parking, and he was astounded when I told him my situation. He said “wait, the hotel isn’t helping you at all? That doesn’t sound right”. And it’s not right. I’m still waiting to hear back from a manager. Also- while talking with hotels.com in the middle of the night they called the front desk and she told them I’m lying about everything. That’s why you take pictures!! I’ll attach them. Oh- and only one lightbulb worked in our room.

Fantastic old school charm

We had a blast. My son is super into hauntings so it was fun watching him experience this hotel

Check to make sure you get a room with an in room bathroom.

Wifi didn't work and the front desk said we were lying until we showed them a video of it. They then said they couldn't fix it. We had work to do so had to leave and find another hotel last minute. Called next day asking for a refund and the manager said they never give refunds no matter what happens and that my only option was to take them to court.

Rooms were hot with very small window A/C units. One unit was broken and we had to use a portable unit. Very sub-par for the cost

Monte Vista is a quirky, historic hotel - enjoy staying there when in Flagstaff.

Overall everything was great.

Charming older hotel.

Overall great place to stay, right downtown, loud at night but that’s to be expected.

Our train was >5 hrs late so we got in at 1:15am. Check in was quick and easy. Terrific shower in the morning. Before 11:00 am checkout we did a laundry in the hotel. Very helpful and friendly staff. We'll happily be back next week.

We were on second floor and Bar downstairs rowdy and loud until 2pm. Impossible to sleep!

This property was exactly as advertised. We enjoyed our stay immensely.

Parking is tricky. Don’t park in the lot east of the lot for guests even for a minute. The lot owner will nail you for $180. Hotel was nice. Staff may need a little lesson on customer service especially morning guy.

Great for an older property. The room did not smell of oldness, but it could use an update. Overall good value.

loved the location and old style feel was amazing

No functional internet Windows in the room were dirty, probably cleaned several years ago

Need to better control the loud drunks coming out of the downstairs bars at closing time please. Better nighttime security. A drunk was yelling and banging on guest(s) rooms last night down the hall from us on the third floor.

I liked the location of this property, but it felt expensive for what it was. Very small bathroom, window unit, threadbare bedding

charming old-world hotel. Very authentic

This historic hotel was a gem! Located right in downtown, it was easy to get to both restaurants and shopping. We visited mid-week and there was ample parking. I would stay here again.

Did't realize our room did not have a bathroom in it, Also there was no coffee available in the morning and the parking lot was not available.

Great location

It's a very pretty hotel, reflecting the history of Flagstaff. However, the room had a musty odor, and the bedspread wasn't clean. New pillows are needed, the ones presently in the room are mushy.

Have stayed there many times this last time the deterioration of the building really stood out. The carpet is trashed and the bed. Sheets in the room looked like they came out of a teenager's bedroom, they were Palm tree designed bed sheets that looked about and smelled about 20 years old.

The hotel was clean and lived up to the historical status. There was a mix up for our room but Blake handled the situation very well.

There is not enough parking for guests of hotel. Street noise is all night long. Bar service was poor.

The hotel was just a couple of minutes walk up from the Amtrak Station. After a late night arrival, the room was clean and the bed was super comfortable. Great location right downtown Flagstaff. Will definitely stay again.

Beautiful old hotel with great history. The lobby makes a stunning first impression and the elevator is beautiful. The sconces down the hallway are amazing. Both bars are fun. There is room service but no menu in the room. And no small refrigerator even though there is room for one. Coffee is available at the front desk and is so strong we had to water it down. It's perfectly located in the center of downtown. We will stay here again.

Good