For the price not do great and absolutely no hot water to shower..

Ended up. Leaving a few hours into stay the shower had a broken soap holder and there was absolutely no pressure in the bathroom sink when u use the bathroom u had to wash your hand in the bathroom tub I stayed in room 204 on the twentieth of November and I will never stay there again

So nice!! Such a perfect stay: awesome breakfast, sweet staff, comfortable, quiet, all the amenities you need! I was so impressed it was such a cool suite we had with bunk beds for the kids. We will be back for sure! This place is the best!!

We reserved the room, so we could go to a concert and so that my family could swim in the indoor pool prior to the concert. Well, thanks to the staff, that did not happen. We waited, and waited, and waited at the front desk while the two workers worked with another couple at the desk. After around 20 minutes, my daughter comes inside needing to go to the restroom. I politely told her that no one there seemed to be paying us any attention. Well, 20 minutes or so more passed by, and they were still working with the polite couple who were also obviously having issues with the staff. I interrupted to tell them my daughter was having a restroom emergency, and they told the location of an available restroom. More time passes and after the issue with the other couple was decided to “wait later,” they finally saw us. Even though I had paid online, they charged me for both rooms again. One of our rooms had the bedding stripped and thrown in the floor. We had no time to swim before the concert. We were told the room would be fixed while we were away. When we returned around 5 hours later, the room was the exact way it was when we left! They gave us another room that my kids found a roach crawling on the door when we entered. We didn’t say a thing and went to bed. The next morning I got to speak with an assistant on an automated kiosk. I made the complaint about being double charged, and she confirmed that the charges should not take place and said the double charge would be refunded.

The room was fine and bed was comfortable. However , no hot water at 6am - and when I asked about it - there was no response. Just thanks for telling us. That made no sense to me. I didn’t make a thing of it. But it’s pretty core to a hotel stay.

Bed was pleasantly comfortable. Our only complaint was breakfast was mediocre. We came down at 830am and they were not going to make more hash browns, sausage or eggs.

This was a decent one-night stay stopover before the final leg of the trip home. The price was right.

Absolutely ticked off. This property is NOT an airport hotel. It’s 12 miles away, I found out belatedly. I called for a shuttle from the airport. The BW2 came and shuttled us to BW2. At the desk of BW2 which is 2 miles from airport, I found out that I was not at BW Airport St. Louis hotel. BW2 IS an airport hotel. So, I had to get a Lyft from BW2 to your so called BW Airport hotel. Then, Lyft again from hotel to airport following morning. Your hotel.com advertising for this hotel is deceptive. Everything at this property was fine and good value for the money.